14 Replies Latest reply on Sep 3, 2014 6:49 PM by MissMisa

    HD+ Wishlist Issue?

      When I go into Shop and touch the heart at the bottom left of the screen to bring up my Wishlist, it just circles around and around and nothing loads.

       

      Sometimes it will, sometimes it won't.  I can add new titles to the list, but the list still isn't showing up with what books I have on it.  It keeps loading and loading.

       

      Has anyone else had this issue?  What solutions have you found so far?

        • Re: HD+ Wishlist Issue?

          It works fine for me.

           

          How many books do you have on your list? I have just 8 or so books and movies.

           

          Sometimes there are server issues. do you get this once in a while or every time?

          • Re: HD+ Wishlist Issue?
            2noelle
            I have the same problem and ironically, I experienced the same problem with the NC. What I do know is that if the Wifi signal is weak, the wishlist does not load. I know this, because I've tried different hotspots, i.e. smartphone or other wifi spots away from home and it loads right away. It sounds weird, but every other shop function works except the wishlist and recent views. Sometimes I can load my wishlist at home and sometimes not. If you have a personal hotspot on your smartphone, try accessing the wishlist once you've connected your Nook to that.
              • Re: HD+ Wishlist Issue?

                That's so strange. I can't think of any reason that signal strength would be connected to wishlists not working. I mean, technically, it should just mean it would take longer.

                 

                Aha .. that brings up a thought.

                 

                Perhaps what happens is that

                 

                You call for your wishlist.

                The database gets accessed.

                It starts sending you data.

                Your Nook gets wishlist and sends a signal that it's complete.

                Connection to database gets closed.

                 

                If there's a timeout i.e. If you don't hear from the device in 3 seconds then assume connection is lost and close.

                 

                Then it would, on a slow signal, assume that connection got broken beause it didn't get a response in time.

                 

                That might be why on slow connections the wishlist can never load.

              • Re: HD+ Wishlist Issue?
                ptodd

                I also have been having this issue.

                 

                Talking to a Nook "expert" using chat on the B&N website, they told me to power it off, hold the power button for 20 secs then restart.  I did.  When that didn't fix it they said just try again later.  

                 

                I have been trying for a couple of days without sucess.

                 

                I don't have a ton of items in the wishlist, but since my memory is subpar, I was using the list to remember things that looked interesting to me, so I need it.

                 

                 

                 

                Anybody have any luck yet getting this worked out?

                 

                  • Re: HD+ Wishlist Issue?
                    Sandikal

                    I'm having the same issues with my HD.  I can't get to my wishlist.  It's bad enough it won't connect to my NookBook wishlist on the website, but now I can't get to it on the HD.  

                     

                    I will put out there that there were several times when the same thing happened with my 1st Edition Nook too.

                     

                    Hmmm.  Maybe I should drag out the antique and see if I can get to a wishlist on that.

                  • Re: HD+ Wishlist Issue?
                    EarthTiger13

                    I just figured it out. In another thread, someone suggested going to Settings>Apps>Shop and choose Clear Previously Viewed List. But that didn't work for me, so tried the next best thing. Go to the same place, but choose Clear Search History.  Apparently, the wishlist and the seach history are kept in the same spot in memory. So if you do a lot of searching in the shop, you fill up that memory slot and your wishlist won't load.

                    • Re: HD+ Wishlist Issue?
                      kurleygirl

                      There are several threads out there addressing this same issue and I am going to post this response on every one of them!  I am really pissed about this issue, especially since it has obviously been a problem for a very long time.  Even if B&N won't admit it. 

                       

                      I had the same problem with my ~1 year old Nook Color about 2 months ago.  I took it into a store, and the employee claimed she had never heard of this problem before.  After great wringing of hands, she said the only solution was to reset the Nook.  I reluctantly agreed; I use the Wishlist to not only show new books I am interested in, but to queue up the next installment of many series I am reading.

                       

                      After a couple of weeks of FINALLY reassembling my wishlist, my list of internet bookmarks, and my shelves, the Wishlist started acting up again, then finally crapped out.  This time I tried the chat support option.  The support hack I spoke to spent 20 minutes going through all the 'usual' solutions: turn it off then turn it on, turn it off for 10 seconds then turn it on, blah, blah, blah he said that this is a recurring server problem that Tech is 'working on'.  He couldn't say how long they have been working on it, or how long until they expected to solve it.  He said the only thing he could suggest was to reset it and hope they solve the problem before the Wishlist craps out again.  I asked him, if I choose not to reset and live without the Wishlist on the Nook, how would I know when the problem was fixed, he said try it every couple of days!!!  Seems to me this is not a day-to-day problem.

                       

                      So now I am left using the Nook wishlist online, which is a GREAT pain in the butt, and combined with B&N's policy of advertising 50% off books that aren't actually half their regularly advertised price and crappy deceptive support, wishing I had bought a Kindle.

                      • Re: HD+ Wishlist Issue -- WARN US VIA EMAIL BEFORE MANDATORY OS UPDATES ATTACK OUR NOOK HD+s
                        ankala

                        B&N,

                        you have ALL our emails.

                         

                        Why why why could you not email us and tell us this was going to happen?

                         

                        This morning, I am running to work, and opened my nook HD+ to check an email, and lo and gd behold, it is back to slate one and wants me to register it and reset up every gd thing!

                         

                        Why do we have to re-register, re-download all our apps and books and games and everything?

                         

                        I am FURIOUS with your lack of communication and serious LACK OF UNDERSTANDING of customer needs.

                         

                        When I get home from work, it will be a good 2 hour process to reset everything as I had it before. 

                         

                        When Apple updates my iphone OS, I get a warning before hand, and it does NOT require setting up the phone anew.

                         

                        FURTHERMORE, I have a movie on my memory card, and the movie wants to be re-downloaded!!! what!???

                         

                        An actual response would be welcomed!!!

                          • Re: HD+ Wishlist Issue -- WARN US VIA EMAIL BEFORE MANDATORY OS UPDATES ATTACK OUR NOOK HD+s
                            Wulfraed

                            What update? 

                             

                            V2.2.0 was pushed out months ago and unless you've been living in a radio free zone with no WiFi should have been updated long ago. 

                             

                            No update has ever lost settings on my unit; heck, I was even playing Bejeweled 2 during an update and didn't even lose my place in that when the reboot took place.

                             

                              • Re: it was a different issue the "random reboot"
                                ankala

                                Yes, it has the latest operating system. It is barely a year old.

                                 

                                This nook HD+ suffered the so-called "Random Reboot" issue, and yes, it forced a factory reset for no apparent reason after working perfectly since purchase.

                                 

                                It seems this problem is a known trouble.

                                 

                                DOES ANYONE HAVE A REMEDY?

                                OR IS THIS A FAULTY UNIT NEEDING REPLACEMENT?

                                 

                                FURTHERMORE, google keeps pushing more and more apps into the platform.

                                One has to suspect that one of those apps is the problem.

                                 

                                I WISH the nook IT team would investigate all of them properly before they are cleared for placement into the nook OS system.

                                  • Re: it was a different issue the "random reboot"
                                    Swamprat

                                    ankala wrote:

                                    Yes, it has the latest operating system. It is barely a year old.

                                     

                                    This nook HD+ suffered the so-called "Random Reboot" issue, and yes, it forced a factory reset for no apparent reason after working perfectly since purchase.

                                     

                                    It seems this problem is a known trouble.

                                     

                                    DOES ANYONE HAVE A REMEDY?

                                    OR IS THIS A FAULTY UNIT NEEDING REPLACEMENT?

                                     

                                    FURTHERMORE, google keeps pushing more and more apps into the platform.

                                    One has to suspect that one of those apps is the problem.

                                     

                                    I WISH the nook IT team would investigate all of them properly before they are cleared for placement into the nook OS system.


                                    If the unit is less than a year old, I would immediately contact B&N about a replacement - if more than a year old, I'm afraid you're out of luck unless you purchased the extended warranty.

                                     

                                    What apps has google "pushed" to the Nook since the Spring 2013 update that added the Play Store? i'm not aware of any. i have not had any problems in disabling unused apps through the accessibility settings in Profiles..

                                     

                                    Finally, I think that you would get better responses if you posted to a single thread and avoided highjacking threads with subjects that don't relate to your isssue - this discussion doesn't appear to relate to the original subject of wishlist issues and you have made similar posts in other threads.

                                     

                                    Good luck in resolving your issues - I guess I have been lucky in that I have had no problems with my HD+ purchased in February 2013.

                              • Re: HD+ Wishlist Issue?
                                MissMisa

                                I cleared my shop search and recently viewed lists and that seemed to make it work thankfully! I also plugged it into the computer while I did it and as soon as the plug went in the wish list came back! Hopefully wont have this issue again because I was starting to panic losing all the books on that list.