2 Replies Latest reply on May 21, 2011 11:34 PM by roustabout

    HELP!  My NC thinks it's on vacation in Europe!

      I tried to purchase several books today.  They showed up in my library, but would not download.  I then checked my email and received this message:" If you received this email for a Barnes & Noble ebook, please be advised that these purchases are limited to those customers physically located in the United States and Canada."  I live in the U.S.  I don't understand this.  They also give a number to call, but they are only in Mon-Fri.  Any suggestions?

        • Re: HELP!  My NC thinks it's on vacation in Europe!
          bklvr896

          Andromeda208 wrote:

          I tried to purchase several books today.  They showed up in my library, but would not download.  I then checked my email and received this message:" If you received this email for a Barnes & Noble ebook, please be advised that these purchases are limited to those customers physically located in the United States and Canada."  I live in the U.S.  I don't understand this.  They also give a number to call, but they are only in Mon-Fri.  Any suggestions?


          I'm assuming you currently are physically in the US?  You could try rebooting the device.  I seem to remember someone with a Nook having this problem sometime last year, something about her IP address showing as a foreign address.  You might also try going to a local hot spot and try downloading from there, if it works, then it's an issue with your WiFi at home.  Or can you get to a local B&N and see if you can get help there?

            • Re: HELP!  My NC thinks it's on vacation in Europe!
              roustabout

              The OP could also try rebooting their router at home to get a new address from their ISP, but my best guess is that BN is checking a database to tie IP addresses to location, and an entry in that database is currently claiming the OPs address is in a european netblock.

               

              Sprint in particular sometimes has addresses that look if they are in the RIPE address space but I've seen it with other ISPs as well.  I think it's because there are European companies or branches of companies reallocating unused addresses to US businesses.