5 Replies Latest reply on Jan 27, 2014 3:48 PM by Cindywb

    Hulu Plus stops after startup commercial

      Hello, 

       

      I have my nook hd+, and have the hulu plus app installed. Every time I start watching any show, it plays the initial commercial, then just sits at a black screen. Doesn't matter how long I sit and wait, I don't get to watch my show.

       

      Help?

        • Re: Hulu Plus stops after startup commercial

          I've had this problem too. I signed up for the 1 week trial a couple days ago and it was playing shows just fine until last night when it "stopped working", for no apparent reason. The ad plays, and then just a blank screen...no show. Sometimes it just sits there, and other times it will shut down and go back to the profile screen with a message that says "Unfortunately, Hulu Plus has stopped." Last night it was saying "Unfortunately, the process Hulu Plus [or hulu.com maybe?] has stopped working."

           

          I've tried shutting the tablet down then restarting, logging out of Hulu Plus then back in, nothing works so far. Gonna cancel my Hulu account if nothing fixes it.

           

          Should I uninstall it? Would I be then able to reinstall it from B & N and for free? It came pre-loaded.

           

          Any help greatly appreciated :-(

          • Re: Hulu Plus stops after startup commercial

            I have had the exact same problem with Huluplus. After the commercial, you get a black screen where your video is supposed to load but nothing happens. This only started a couple of days ago. I tried deleting the cache in the Applications Settings and tried uninstalling the app and reinstalling and logging in and out of Hulu. Nothing works. I have an iPhone in addition to my Nook HD+ and Hulu works just fine on the iPhone.

              • Re: Hulu Plus stops after startup commercial
                JinSC

                Which version are you running...free trial or paid subscription?  It looks as if RRin is running paid.  I'm running the paid version and am having no problems using the PlayStore app.

                 

                Also, how strong is your wifi signal?  it takes a strong signal to stream video. 

                 

                Have you tried changing your video settings in HULU from HIGH to LOW?

                 

                Peace,

                Jeremy

              • Re: Hulu Plus stops after startup commercial

                Thanks to all who contributed to this thread. I updated Google Play version of hulu plus, and it solved the black screen problem. Yay!