7 Replies Latest reply: Aug 23, 2013 11:33 AM by dmnelson

    Sales for the 19th not showing!

    sdsmith64

      My sales for the 19th are not showing up In my Monthly Sales report for August.

      Any one else?

        • Re: Sales for the 19th not showing!

          Yes, same problem. seems identical to last week's issue. Please report it, if you haven't already. I did this morning via email and this afternoon by live chat.

          • Re: Sales for the 19th not showing!
            LearningIsland

            Same here. Only a couple sales for the 19th showing up and nothing for the 20th.

             

            Here we go again!

            • Re: Sales for the 19th not showing!
              sdsmith64

              Had a chat with support about sales for the 19th (and now the 20th) not showing:

               

               

              Arden: Thank you for joining NOOK Press Chat Support! My name is Arden.

              Arden: How may I help you today?

              Steve: My sales for the 19th are not showing up In my Monthly Sales report for August.

              Steve: others are having the same problem

              Arden: My apologies, Steve. We had Sales issue these past week, Steve.

              Arden: We are still working on it. Kindly wait for the Sales update within this week, Steve.

              Steve: ok also sales for the 20th

              Arden: Yes, that will be covered.

              Arden: Is there anything else I can help you with?

              Steve: no ...thanks

               

              Arden likes saying my name...LOL

              • Re: Sales for the 19th not showing!

                Same here,

                I'm just trying to remember to take screen shots every night. I do see sales (I'm guessing for the most part?) on the "Recent Sales" page, but I never saw anything for the 19th.

                • Re: Sales for the 19th not showing!
                  dmnelson

                  I bit the bullet and decided to add my books to iBooks though I'd heard I'd need an ISBN number etc (which we don't). I downloaded the software, opened the Word document in Pages, exported as epub and bam - done. When I needed help - get this - a human answered and knew what they were talking about. However, it takes more than 48 hours to appear on sale so I will keep you posted on whether the experiment stays a happy one. I don't use an aggregator so I expected a nightmare of reformatting. Still can't get over that I've called three times and three different people have answered and all were helpful, polite, and knew what they were talking about.