Yesterday I posted (I thought) a well-crafted and detailed review of the Nook HD+ on the B&N website; I spent a lot of time formatting it, listed pros & cons, discussed major points.
Today when I logged in I found the review returned to me, stripped of formatting, with a message from B&N stating that the review had been de-posted because it contained "inappropriate language".
This made me blink, so I carefully re-read my review, three times, and I can find no "inappropriate language" in it. There are no 4-letter anglo-saxonisms, nor any profanity or vulgarity in any language that I'm familiar with. There are no off-color phrases; no sexual, racial, or ethnic innuendo or double entendres; no suggestive phrases. I have not tried to sell anything, nor included any commercial links, or price lists for any products. It's not even a negative review.
The message stated that I could rewrite the review, and they would consider it for reposting, but since they haven't indicated which, if any, words of phrases they found "inappropriate", I have no idea what to change. I'd be happy to rewrite to make it "appropriate", but how can I do that without SOME information as to exactly what they found wrong with it?
There was also no indication of whom I should contact to inquire further as to the reason for the review being pulled: no contact link, name, email, or phone number.
So, I contacted online B&N customer support, and was told via chat, "not my department". Said chatter gave me an 800 number to call, and what turned out to be a non-existent menu selection to make when I called it. I picked what sounded like the most reasonable choice, and found myself talking to Nook technical support.
Not their department, either. They transferred me to B&N "Digital Voice" phone customer support. The person who answered had no clue as to what my issue was, but gave me an email contact at B&N, for "ReviewModeration". Well, I emailed them, and attached a copy of my review, and am awaiting their verdict on what offence I inadvertently committed.
I don't know how this will turn out, but if B&N is set on emulating the sort of customer support Amazon evidences on their website, they're off to a great start.