8 Replies Latest reply on Jul 29, 2013 7:58 AM by goldenstatewriter

    Sales Not Reported

    JMChristopher

      I usually get about 100 sales per day (give or take). So, it's strange when I get sales much lower than that. However, looking at my sales, it looks as if I haven't had any sales reported since about 6pm (EST) last night. Has anyone else seen this in their sales?

        • Re: Sales Not Reported
          LearningIsland

          Same thing here, though I think mine stopped reporting earlier than that, at least in California time. Our small press has over 300 children's books up, so we almost always have a surge in sales at the end of the day when kids are looking at doing their homework, or their 15-minutes of reading for the day (many of our titles are part of our 15-minute series, made for that purpose).

           

          I also had a situation a few days ago where my recent sales for the day showed $6 more than ever ended up in my monthly total. I've taken to copying the daily sales report at the end of the day. If the money doesn't show up soon, I'll have to contact support and endure their "everything is being reported fine" dialog.

           

          Caitlind Alexander

          • Re: Sales Not Reported

            Mine too. I normally sell over 500 copies a day, but since 6.00 pm EST (approx) according to Nook Press I sold 11 copies. My best guess is that it might be a technical issue and i hope they can credit all the sales to the respective authors/publishers once they fix the problem. I hope they don't lose the sales!

            • Re: Sales Not Reported

              I'm experiencing the same thing. This seems to happen every so often (once every month or two), but sales always seem to be reported eventually. Still, it can be a bit nerve-wracking when you get your best sales figures during the weekend!

              • Re: Sales Not Reported
                Swordarkeereon

                Same here. They'll fix it.  They always do. It is frustrating for those of us who sell a lot (and who depend on our royalty income to live). It's just something that happens every few months. However, this outage, admittedly, has been more frustrating because A. It happened on a weekend. People buy a lot of books on the weekend (which is probably why the system crashed to begin with - may have been really busy). Plus, Nook Press programmers and IT folks generally don't work on the weekend. Meaning we're going to have to wait until at least Monday for any resolution. B. It's end of month and many of us are trying to figure out if we made enough to pay the rent or mortgage/eat/etc..., or if this is the month we have to go back to the full-time day job. :smileyhappy:  Don't worry, they'll fix it. 

                 

                Oh and my guess is this problem in reporting isn't JUST for the indie authors or small presses. My guess is Smashwords sales and big publisher sales are also not reporting at the moment. So you can move to an aggregator if you want, but that doesn't solve the issue. It's technology. Technology sometimes fails. Such is life.

                  • Re: Sales Not Reported
                    LearningIsland

                    It looks like my sales have started being reported again, though they haven't updated the information from the past two days. Hopefully it will get straightened out soon.

                    • Re: Sales Not Reported
                      goldenstatewriter

                      Well my sales suddenly started showing up again, and they updated a bunch of the sales that weren't shown. Though you still have the wonderful doubt if they've missed anything, because after all they've screwed EVERYTHING ELSE UP! Right?

                       

                      The only advantage to going to an aggregator like Smashwords is if B&N downloads directly from there for each sale. Then at least someone else would be keeping the sales record. But I suspect it doesn't work that way. I had a lot more faith in the old software here before they went to this new 'Press' crap. If I had to bet, I'd wager that they hired a bunch of offshore programmers to do the work because it's 'cheaper' and now they're finding out that 'cheaper' costs more because you're constantly having to fix it.

                       

                       

                    • Re: Sales Not Reported
                      dmnelson
                      What a relief - I hope! I have no sales of either books since Friday.