3 Replies Latest reply on Nov 3, 2011 4:49 PM by bklvr896

    registering a previously owned nook

      ok so i bought a nook from a pawnshop and i cant register it in my name and customer service said there is nothing they can do to help me. is this true?? im so confused. they said i need the previous owners info. that i obviously dont know. i dont understand how they cant just clear the info on their side. they have all my info i didnt steal the dang thing i have a receipt.. please help

        • Re: registering a previously owned nook
          Schwa

          The only reason I can see for them to respond that way is if the serial number was blacklisted by being reported stolen or lost.  Normally it's just a matter of unregistering if not already and registering to a new account, usually very simple.

           

          I'm not blaming you if this is the case as it would be the pawnborker or the seller's fault, and I have no way of knowing myself.  But this is what it sounds like to me.  CS may be following protocol by not unlocking the device until original ownership is proven.

            • Re: registering a previously owned nook

              i did call the pawn shop to see if he could get info from previous owner. so i guess its just waiting game. so if my unit was listed as stolen as you say they couldnt unregister it for me? otherwise they would??

                • Re: registering a previously owned nook
                  bklvr896

                  friday31 wrote:

                  i did call the pawn shop to see if he could get info from previous owner. so i guess its just waiting game. so if my unit was listed as stolen as you say they couldnt unregister it for me? otherwise they would??


                  I doubt they will unregister it whether or not it's listed as stolen or not.  There are probably a lot of Nooks out there that have been lost or stolen and never reported to B&N.  

                   

                  This is a precaution against someone being able to use a stolen Nook.  Since there's no mandatory reporting if your Nook is lost or stolen, B&N has no way of knowing if the device falls into this category.  Unfortunately, unless you can get ahold of the original owner, it's unlikely you will be able to register it.