4 Replies Latest reply on Jan 30, 2014 12:34 PM by Zeph

    How does one report a "Nook Issue"?

    Zeph

      I've tried to do this several times now, unsuccessfully.

       

      I go to the "Nook Issues" forum.  I select a subject, and list the device, software version, purchase date, and describe the issue.

       

      When I go to preview or post, the correct "Subject" appears, followed with "by The Widget Could Not Be Displayed." -- where I would expect my name to be.  Then there are several highleted blocks which have the same phrase -- The Widget Could Not Be Displayed -- repeated three times in each.  That's it.  The text of my message does not appear, and moreover, it goes away, and can't be recovered.

       

      Is B&N not accepting new issue reports?  Or am I doing something wrong?

        • Re: How does one report a "Nook Issue"?
          NookGardener
          Did you select a category (it's on the right hand side of the page.) Think that is required.
            • Re: How does one report a "Nook Issue"?
              Zeph

              Yes, I did select a "category" -- that's what I meant when I said "subject".

               

              Just tried it again today; same result.

               

              I can post in all the other fora here, but not in the 'issues' reportin g forum.

                • Re: How does one report a "Nook Issue"?
                  bobstro

                  Zeph, you still haven't caught on that B&N actually runs this as a passive-aggressive adventure game. You're looking for the equivalent of a golden key. There are no clues. Good luck finding it.

                   

                  I like to think that there monkeys somewhere wearing glasses and making notes on a clipboard, laughing at our expense.

                    • Re: How does one report a "Nook Issue"?
                      Zeph

                      bobstro wrote:

                      Zeph, you still haven't caught on that B&N actually runs this as a passive-aggressive adventure game. You're looking for the equivalent of a golden key. There are no clues. Good luck finding it.

                       

                      I like to think that there monkeys somewhere wearing glasses and making notes on a clipboard, laughing at our expense.


                      LOL.  Thanks, Bob.  I pretty much figured that, but I'm still new enough here that hope springs eternal...

                       

                      I spend a lot of time over in the Amazon fora, and really, they have their equivalents to every foible I've stumbled across here.  I guess I was kind of hoping the B&N fora would be more sophisticated, but deep down I didn't really expect that they would be.

                       

                      The world of ebooks appears to be yet another case of technology that's still mostly at the "poodle in the microwave" stage. :smileyhappy:

                       

                      Someday, perhaps, it will get better.