15 Replies Latest reply on Feb 21, 2013 9:57 PM by bookstorecat

    Nook no longer allowing Kobo books on the readers?

      I had a problem with my Kobo account and trying to download a free book to my computer. I called Kobo and after several confusing conversations and emails I finally got this. 

       

      Hi there,

      Thank you for contacting Kobo Customer Care.
      You contacted us because you are having trouble adding the book to your library to download to your Nook.

      The reason that you are having trouble with downloading the book to your Nook is because Barnes and Noble has recently changed permissions with the Nook and you are now unable to purchase books through Kobo to read on your Nook.

      If you wish to inquire into this particular issue further you will need to contact Barnes and Noble.
      If you require assistance in the future please feel free to contact us.


      Sincerely,
      The Kobo Team

       

       

      Despite this not being the answer to my question, I called Kobo to confirm and was told that this was correct. We can no longer put Kobo books on our Nooks.

       

      So, there you have it. I can't download to my computer because B&N wont allow it. This did solve a problem that I may have had in the future however I still never found out why I can't get it on my computer.

       

      Has any one else had problems with Kobo lately? 

       

        • Re: Nook no longer allowing Kobo books on the readers?

          I was able to transfer files purchased a while ago onto my nook today, through ADE, with no problems.  Maybe it only applies to new purchases?

            • Re: Nook no longer allowing Kobo books on the readers?

              I don't know. I called a bit earlier to find out why it wont go onto my computer at least and I got frustrated with the guy and hung up. He was very inept at his job and I didn't have time for that since I was at work at the time. Im pretty frustrated by the whole situation. One of the reasons I bought the Nook was because I could get books from other sites. Now it seems that those are slowly going away if those sites have their own readers to purchase. :smileysad:  

            • Re: Nook no longer allowing Kobo books on the readers?
              ProfReader

               


              KennaS wrote:

              I had a problem with my Kobo account and trying to download a free book to my computer. I called Kobo and after several confusing conversations and emails I finally got this. 

               

              Hi there,

              Thank you for contacting Kobo Customer Care.
              You contacted us because you are having trouble adding the book to your library to download to your Nook.

              The reason that you are having trouble with downloading the book to your Nook is because Barnes and Noble has recently changed permissions with the Nook and you are now unable to purchase books through Kobo to read on your Nook.

              If you wish to inquire into this particular issue further you will need to contact Barnes and Noble.
              If you require assistance in the future please feel free to contact us.


              Sincerely,
              The Kobo Team

               

               

              Despite this not being the answer to my question, I called Kobo to confirm and was told that this was correct. We can no longer put Kobo books on our Nooks.

               

              So, there you have it. I can't download to my computer because B&N wont allow it. This did solve a problem that I may have had in the future however I still never found out why I can't get it on my computer.

               

              Has any one else had problems with Kobo lately? 

               


               

               

              I believe that you have been msinformed kobo books use the standard ADE encryption and load through ADE just fine. 

              • Re: Nook no longer allowing Kobo books on the readers?
                swan480

                KennaS wrote:

                I had a problem with my Kobo account and trying to download a free book to my computer. I called Kobo and after several confusing conversations and emails I finally got this. 

                 

                Hi there,

                Thank you for contacting Kobo Customer Care.
                You contacted us because you are having trouble adding the book to your library to download to your Nook.

                The reason that you are having trouble with downloading the book to your Nook is because Barnes and Noble has recently changed permissions with the Nook and you are now unable to purchase books through Kobo to read on your Nook.

                If you wish to inquire into this particular issue further you will need to contact Barnes and Noble.
                If you require assistance in the future please feel free to contact us.


                Sincerely,
                The Kobo Team

                 

                 

                Despite this not being the answer to my question, I called Kobo to confirm and was told that this was correct. We can no longer put Kobo books on our Nooks.

                 

                So, there you have it. I can't download to my computer because B&N wont allow it. This did solve a problem that I may have had in the future however I still never found out why I can't get it on my computer.

                 

                Has any one else had problems with Kobo lately? 

                 



                Did the ebook actually offer an ADE download, or was it an ebook you have to read online?  I bought a book from Kobo a week or so ago and discovered that they didn't offer an epub download -- the ebook could only be read online OR using Kobo's app.  I asked for a refund and was given one in the form of store credit.
                It sounds like this is your problem.  In one of your posts you say that you can't download to your computer because B&N won't allow it.  That sounds to me like the ebook you got doesn't have a file to download, because B&N wouldn't have any say over what you download to your own computer.
                • Re: Nook no longer allowing Kobo books on the readers?

                  @KennaS

                   

                  Not true -- I'm not sure why someone at Kobo would have told you that.

                   

                  As soon as I read your post, I went to Kobo and bought a book:

                   

                   

                  Consider Phlebas

                    

                   

                   

                  it downloaded to ADE and sideloaded to my Nook without a problem, a few minutes ago.

                  • Re: Nook no longer allowing Kobo books on the readers?
                    bklvr896

                     


                    KennaS wrote:

                    I had a problem with my Kobo account and trying to download a free book to my computer. I called Kobo and after several confusing conversations and emails I finally got this. 

                     

                    Hi there,

                    Thank you for contacting Kobo Customer Care.
                    You contacted us because you are having trouble adding the book to your library to download to your Nook.

                    The reason that you are having trouble with downloading the book to your Nook is because Barnes and Noble has recently changed permissions with the Nook and you are now unable to purchase books through Kobo to read on your Nook.

                    If you wish to inquire into this particular issue further you will need to contact Barnes and Noble.
                    If you require assistance in the future please feel free to contact us.


                    Sincerely,
                    The Kobo Team

                     

                     

                    Despite this not being the answer to my question, I called Kobo to confirm and was told that this was correct. We can no longer put Kobo books on our Nooks.

                     

                    So, there you have it. I can't download to my computer because B&N wont allow it. This did solve a problem that I may have had in the future however I still never found out why I can't get it on my computer.

                     

                    Has any one else had problems with Kobo lately? 

                     


                    What book was it?

                     

                    • Re: Nook no longer allowing Kobo books on the readers?
                      YvonneReviews

                      I purhcased a book from Kobo yesterday and had no problem putting it on my Nook (using ADE).

                       

                       

                      • Re: Nook no longer allowing Kobo books on the readers?

                        Hi,

                        I just wanted to comment on the question "Has anyone else had problems with KOBO lately?"  I have had nothing but problems with KOBO.  I have a KOBO Touch and started having issues with it after about 2 months.  It froze up on me and I could not access it.  I contacted KOBO about the issues and they first had to start a "ticket", then wanted me to answer a series of questions.  I answered them several times, but they claimed I left out details.  They refused to resolve the problems, which is why I bought a NOOK.  I no longer want to deal with KOBO.  The only problem is that I have several books on the kobo that I can't now convert to my nook.  

                          • Re: Nook no longer allowing Kobo books on the readers?
                            bklvr896

                            RODell wrote:

                            Hi,

                            I just wanted to comment on the question "Has anyone else had problems with KOBO lately?"  I have had nothing but problems with KOBO.  I have a KOBO Touch and started having issues with it after about 2 months.  It froze up on me and I could not access it.  I contacted KOBO about the issues and they first had to start a "ticket", then wanted me to answer a series of questions.  I answered them several times, but they claimed I left out details.  They refused to resolve the problems, which is why I bought a NOOK.  I no longer want to deal with KOBO.  The only problem is that I have several books on the kobo that I can't now convert to my nook.  


                            I buy books from Kobo all the time and have never run into a problem.  You do need to have Adobe Digital Editions installed and then you have to sideload the Kobo books to the Nook from within ADE.

                              • Re: Nook no longer allowing Kobo books on the readers?
                                whiteginger

                                Kobo almost always has a 10%-50% off coupon for non-agency titles available somewhere--I'm on their email list and Karen at BooksOnTheKnob posts the current coupons.

                                 

                                As a result, I usually buy non-agency titles from Kobo.  I keep my non-agency wish list at Kobo and whittle it down each time a good coupon appears.  (Non-agency coupon purchases have no added tax either!)

                                 

                                The grey, generic covers used to bother me, but I have convinced myself they are chic.  Remember when the big thing in interior decorating was to wrap your books in cream paper covers?  Then put the books on shelves with objets d'art  and even stack a few on tables to create a cool, sophisticated look--everything clean and blanaced?  Well, the grey covers kind of have that same effect.  :smileylol:

                            • Re: Nook no longer allowing Kobo books on the readers?

                              I think Kobo is right - B&N must have made a change in the way they use the DRM so that it will prevent eBooks that were not purchased from them will not be readable on nook. - This is NOT acceptable - the reason I liked and recommended nook to my friends was because unlike the kindle, you could shop around and get your ebooks and load them to your nook and read them. 

                              Indeed, I did this earlier - bought form the best price seller (at least 2 from Kobo), loaded on my nook and read them. I just bought two books from Kobo and when I copied to tee nook, it says the books are not registered, and will not let me read them. 

                              I was just planning to upgrade to the nook HD, which I shall not do - In this case, it may be better to buy an Ipad (which now has good resolution for reading on it) and use B&N and Kindle apps to read any book you want to read on it.

                              Bye bye Nook!

                                • Re: Nook no longer allowing Kobo books on the readers?
                                  RHWright

                                  deryapa wrote:

                                  I think Kobo is right - B&N must have made a change in the way they use the DRM so that it will prevent eBooks that were not purchased from them will not be readable on nook. - This is NOT acceptable - the reason I liked and recommended nook to my friends was because unlike the kindle, you could shop around and get your ebooks and load them to your nook and read them. 

                                  Indeed, I did this earlier - bought form the best price seller (at least 2 from Kobo), loaded on my nook and read them. I just bought two books from Kobo and when I copied to tee nook, it says the books are not registered, and will not let me read them. 

                                  I was just planning to upgrade to the nook HD, which I shall not do - In this case, it may be better to buy an Ipad (which now has good resolution for reading on it) and use B&N and Kindle apps to read any book you want to read on it.

                                  Bye bye Nook!


                                  See previous discussion about needing to use ADE to load Kobo books on the Nook.

                                   

                                  You cannot simply drag & drop the Kobo epub file on the Nook and have it readable.

                                   

                                  • Re: Nook no longer allowing Kobo books on the readers?

                                    deryapa wrote:

                                    I think Kobo is right - B&N must have made a change in the way they use the DRM so that it will prevent eBooks that were not purchased from them will not be readable on nook. - This is NOT acceptable - the reason I liked and recommended nook to my friends was because unlike the kindle, you could shop around and get your ebooks and load them to your nook and read them. 

                                    Indeed, I did this earlier - bought form the best price seller (at least 2 from Kobo), loaded on my nook and read them. I just bought two books from Kobo and when I copied to tee nook, it says the books are not registered, and will not let me read them. 

                                    I was just planning to upgrade to the nook HD, which I shall not do - In this case, it may be better to buy an Ipad (which now has good resolution for reading on it) and use B&N and Kindle apps to read any book you want to read on it.

                                    Bye bye Nook!


                                    Only books that are not drm'd from Kobo can be directly sideloaded onto the Nook devices. It has always been this way. Drm'd books not purchased at BN have always required ADE to transfer the books for you onto the nook devices. You have apparantly been lucky that your previous purchases were not locked so you did not run into this before.

                                     

                                    HOWEVER, the new HD and HD+ do not require ADE to transfer the books to your device and in fact, are not recognized or supported by the ADE software on PCs. There is ADE already installed on the HD devices, once authorized, ebooks that formerly rerquired ADE to transfer, now can be drag and dropped on the HD device or into a dropbox folder for download by wifi.

                                     

                                    There is also the overdrive app that once authorized by ADE can download your drm'd kobo books for you and it will manage the drm. Set up Kobo as a library/store in Overdrive and you can shop from there. Unfortunately, if you use overdrive, then you are stuck reading the ebooks using the OD reader which is not ideal for many people, but most people don't mind the tradeoff for the easier transfer of drm'd books.