9 Replies Latest reply on Aug 14, 2013 10:59 AM by Booklover013

    Sales not showing up

    dmnelson

      Here we go again.  Anyone else?

        • Re: Sales not showing up

          I'm having the same problem. Last time this happened, no sales appeared and then once the problem was fixed, they showed up. This time, the sales showed up in the Recent Sales, but they have since disappeared -- not showing up in the Monthly Sales report.

          • Re: Sales not showing up
            dmnelson

            We better have OCD. This is two days running. Recents showed sales since 8/4 yet month to day still not updated since the 3rd. It can't help but make one wonder just how accurate they ever are. As has been said before - why the big drop in sales after Nook Press came into being? Anyway - I'm going to start keeping a physical record of daily sales. 

            • Re: Sales not showing up
              dmnelson

              Six days and counting. How many sales will be lost forever and how could any of us prove it? I'm starting to mutter the A and L word to myself. Any self published authors out there with a law degree? 

              • Re: Sales not showing up

                I have had it with this.  My sales have not updated since 8/3 and the daily sales appear and disappear.  I am calling my state's attorney general's office in the morning.  I'll post back what I find out. 

                • Re: Sales not showing up
                  goldenstatewriter

                  Okay, the people over at Smashwords tell me that they have measures in place to determine what their sales are via Barnes & Nobles. I have now inquired of them if those measure are independant of the rather broken reporting software. Depending on their response I may very well take all of my books off sale here and sell only thru smashwords. It means a little less money in my pocket, but I'd be dealing with a more reliable outfit.

                   

                  The only thing I need to find out about now is if I'd lose all of my book reviews or not.

                   

                  It is really sad that B&N can't keep their website working properly, and that it has been broken for over a week now.

                  • Re: Sales not showing up
                    goldenstatewriter

                    I contacted B&N to ask when they might have this fixed. Their response (to paraphraase) 'we have no idea what's wrong and no idea when it will be fixed'.

                    • Re: Sales not showing up

                      My sales were all there yesterday and now they are gone! Where are they? What is going on with nook press??

                      • WHERE ARE MY SALES??????????????????????????

                        NOOK PRESS YOU ARE A JOKE! YOU HAVE NO SUPPORT AND YOUR CHAT LINE AS USUAL IS DOWN. MY SALES MAGICALLY APPEAR AND DISAPPEAR! WHERE ARE THEY? WHERE ARE MY ROYALTIES!! ENOUGH!! YOU ARE UNPROFESSIONAL AND NOW APPARENTLY LOSING ALL OF OUR SALES INFORMATION AND ROYALTIES. THIS IS ILLEGAL! HOW ABOUT YOU COME ON HERE AND ANSWER OUR QUESTIONS!!!

                        I'VE TAKEN ALL MY BOOKS OFF SALE UNTIL THIS IS RESOLVED.

                        ANSWER OUR QUESTIONS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                        Laura J. Kendall

                        authorlaurajkendall@gmail.com