7 Replies Latest reply on Aug 20, 2011 3:40 PM by SF50

    processing

      Has anyone else experienced LONG waiting periods to process your books? I have several books that I put on sale 6 days ago and they are still processing.   I know they usually don't do anything over the weekends but this is getting ridiculous!

        • Re: processing

          The last book I had in processing for a while, I had  emailed them and surprisingly, the same day my book went on sale (within a few hours).  You might try that, they probably wont answer your email, but your books may go on sale quickly.

          • Re: processing  I AM UPSET!

            Yes, I downloaded an ebook four days ago and it is still processing. I emailed PUBIT and they have not responded. This is my second Barnes & Noble ebook -- the first downloaded with no problems.

             

            Why the big delay? Is something wrong? Why don't the PUBIT people respond to email? I'm getting really upset.

              • Re: processing  I AM UPSET!

                They NEVER respond and it is frustrating. I emailed them to let them know I have been waiting and I haven't heard anything and they are still processing. Sometimes things go right through and it only takes a day or two but this is the longest I have waited ever.Maybe they need to hire more people to monitor this stuff! LOL!

              • Re: processing

                I am in the same boat!!  I uploaded my latest book Rescued by the Wolf well over a week ago, but it is still processing.  I emailed customer service the day before yesterday and was given a "canned response" as well.  I uploaded the same book again the day before yesterday and it is also still processing. 

                 

                I hate that this is happening to us, but am glad that I am not alone in my frustrations!

                 

                Cyndia Rios-Myers

                • Re: processing
                  I uploaded my novel about six weeks ago. It is my first book. I was thrilled to read it on the sample nook reader on the website and presumed it would soon be available. For six weeks my account said processing. After numerous emails, nothing happened and there were no answers. After my last email, the listing says off sale! I am frustrated. Publishing on the kindle was immediate, this process seems much harder.
                  • Re: processing

                    I don't doubt that people have problems but I must say, adding tittles, modifying titles, and processing has never been an issue for me. I currently have 5 titles, plus one I took down (because it's content by nature of what it is became dated). None of those 6 titles took more than 48 hours to process and I'm near positive all were considerably less than that. I don't know the formats everyone in this thread has sent up or if that factors in at all, but all my titles are EPUB's that pass an epub validator and don't require any real conversion by the system.