9 Replies Latest reply on Nov 15, 2013 2:35 PM by DeanGibson

    Buyer Beware of Nook

      BN does not stand by the Nook.  I had my Nook Tablet for less than 18 months of limited use and it went totally dead.  BN staff agreed that is was defective as buttons did not register, the screen was jittery and it often had a mind of its own.  Today's technology products should last longer than 18 months.  BN support said that the unit was past warranty so too bad.  No credit towards a new unit or buy back credit.  If that's the way BN supports the Nook I guess it's Kindle from now on.  Just beware of buying a Nook.

        • Re: Buyer Beware of Nook
          Swamprat

          loljohn wrote:

          BN does not stand by the Nook.  I had my Nook Tablet for less than 18 months of limited use and it went totally dead.  BN staff agreed that is was defective as buttons did not register, the screen was jittery and it often had a mind of its own.  Today's technology products should last longer than 18 months.  BN support said that the unit was past warranty so too bad.  No credit towards a new unit or buy back credit.  If that's the way BN supports the Nook I guess it's Kindle from now on.  Just beware of buying a Nook.


          Your description doesn't sound like it is "totally dead."  There are solutions that you could try if you want ot get it working - if not, gool luck in getting support for an out of warranty kindle, ipad or any other of today's technology devices.

          • Re: Buyer Beware of Nook
            KingAl
            Sorry, B&N has no obligation to give you a replacement device since it didn't fail in the first year (12 month warranty.)

            A small percentage of any gadget will fail within 2 years.
            • Re: Buyer Beware of Nook
              Michael_the_Writer

              It's unfortunate your product failed but it is not indicative of a problem with the entire Nook product line. I have a first generation Nook, a Nook Tablet, a Nook HD+, and a Nook Simple Touch. The first three were day one purchases. The last was a whim I'm glad I chose to pursue. All of these devices are still in operation today and work as well as when they were brand new. The first gen suffers from the button crack issue some have experienced and for less than $30 I can fix that if I really wanted to. The others are perfect. No complaints that would prevent me from future Nooks. Certainly none that would prompt me to badmouth the Nook line to others. Again,sorry for your experience but just because you are out of your warranty by six months and the manufacturer says they can't help doesn't mean they aren't standing behind their products. If it had failed within the warranty, they certainly would have. If it had been just outside the warranty,they might have helped. At this point, you are on your own. If you're anything like a number of us Nook patrons, you have your library of Nook books and perhaps side-loaded epubs. If you get another Nook, the library will still be there once you register your product. With a microSD card you can easily transfer any side-loaded materials. Switching to Kindle is, of course, your perogative, but you should think of that before you go.

              • Re: Buyer Beware of Nook
                bklvr896

                loljohn wrote:

                BN does not stand by the Nook.  I had my Nook Tablet for less than 18 months of limited use and it went totally dead.  BN staff agreed that is was defective as buttons did not register, the screen was jittery and it often had a mind of its own.  Today's technology products should last longer than 18 months.  BN support said that the unit was past warranty so too bad.  No credit towards a new unit or buy back credit.  If that's the way BN supports the Nook I guess it's Kindle from now on.  Just beware of buying a Nook.


                I don't get people who think that they deserve special treatment.  The device has a 12 month warranty, your device is out of warranty and you didn't buy an extended warranty.  Why do you think BN needs to honor the warranty.

                 

                No one, not even Amazon, has to do anything about a device that is out of warranty.  And, it really annoys me when they do.:smileymad:  Because, if I'm really concerned about it, I'll fork out the money for the extended warranty when I buy so.  So I pay for the extended warranty, you don't and the retailer treats us the same when the original warranty is over.  How is that fair?  Does that make me a fool for paying for the extended warranty?   And somehow they're going to cover that cost, probably by charging more for something else, making everyone else cover the cost of you not buying an extended warranty.  

                • Re: Buyer Beware of Nook
                  gb18
                  Get back under the bridge.