12 Replies Latest reply on Jan 12, 2014 2:46 PM by NanceNY

    Any one actually get their $5 credit?

    rbrenart

      I bought the nook glow yesterday, received my $5 credit email. But no $5. 

       

      After 30 minutes on online chat I received a "that offer doesn't exist, I suggest you contact the store where you purchased it".

       

      Just wondering if any one has actually received it.

       

       

        • Re: Any one actually get their $5 credit?
          flyingtoastr
          I got mine nearly immediately. Did you check the gift cards on your nook account? It should ha e automatically been added.
          • Re: Any one actually get their $5 credit?

            I got the email and decided to test it by eactually buying something. The charge to my debit card was about the cost minus the $5 so I guess I'm good. Got the email as soon as I connected to my wifi. Pretty quick.

            • Re: Any one actually get their $5 credit?
              Htom_Serveaux
              Got two of the NSTs while the $59 offer was on. Got the $5 e-mail both times, never actually got any $5 credits, though.
              • Re: Any one actually get their $5 credit?
                bklvr896

                rbrenart wrote:

                I bought the nook glow yesterday, received my $5 credit email. But no $5. 

                 

                After 30 minutes on online chat I received a "that offer doesn't exist, I suggest you contact the store where you purchased it".

                 

                Just wondering if any one has actually received it.

                 

                 


                Bought the Nook last night.  Got the email about the credit when I got home.  Already spent it.  It was in with my gift cards. 

                 

                Had to delete the existing gift card to get the system to use it first, but that was okay because I still had the gift card so I could add it back.

                • Re: Any one actually get their $5 credit?
                  yarnmama

                  I bought my NGL in the morning at my local store. I didn't even know about the $5 credit until I got the email. I checked my account at the BN website and the credit was in the gift cards section. I already spent mine. :smileyhappy: 

                   

                  The book I bought was 5.99 and the card was only charged the .99 plus the sales tax. 

                  • Re: Any one actually get their $5 credit?
                    emmyk

                    I bought two devices at separate times and got two credits, according to the emails.  What I found was that when I bought something that cost more than $5, I didn't get any feedback that indicated that the credit was used. The confirmation screen showed the normal price of the book.  I sent mail to support, and they assured me that the credit had been used (but, again, didn't tell me any way to observe that it had.)   With the second card, I bought a book for *less* than $5, and the confirmation screen showed the price as 0.00 and said that the price had been deducted from my "gift card".  Then I bought another book whose price exceeded the remainder of the $5.  Once again, the confirmation screen showed the full price of the book, and didn't mention a gift card.  *However*, I just got my CC bill, and the prices were all correctly resolved to reflect the credits.  So, in my case, if I bought an item whose price was more than the amount of the credit, I didn't see an indication of the reduction until I got my CC bill.  If I bought *less* than the amount of the credit, it was immediately indicated at the time of the sale.

                    • Re: Any one actually get their $5 credit?
                      BFCoughlin

                      Got an email shortly after I registered it telling me about the credit & that I had five days to use it. When I went online to check my account, it was there under Gift Cards.

                        • Re: Any one actually get their $5 credit?
                          lindajm22

                          I have an interesting situation....as I mentioned, I purchased a new Nook Glowlight last Friday and got my $5.00 credit, which I used right away.  But I had to exchange the original unit the next day because it had several of those bright glow holes on the screen, so I returned the original one and repurchased another unit at the same time.  When I got home I had another $5.00 gift card credit on my NGL :smileyfrustrated:  I am thinking they will catch up with what happened and revoke the second credit so I am not using it....yet.

                           

                          And as it turns out, the second NGL also has a bright glow hole, so apparently they haven't fixed that problem yet.  I don't know if I should return it or keep it.  I can only see it at a sharp angle, not while reading.  Maybe I should return it an get another $5.00 credit, for all my trouble :smileyvery-happy:

                        • Re: Any one actually get their $5 credit?

                          I received the credit, but when I bought a TV series in DVD format the credit wasn't applied.  I found out later it can only be applied to online downloads to Nook.  I never found where that was stipulated on the creidt, but ordered enough 99 cent e-books to use it up.  Barns and Noble/Nook should be more specific on that credit and where it can be applied.