4 Replies Latest reply on Oct 2, 2013 11:47 AM by keriflur

    How do I report a Nook Book that's badly overpriced?

    Toller

      Richard North Patterson writes popular fiction. He has a new book just released today that is listed as costing $26.95. This is double what his books usually cost at introduction and also double the cost at Amazon and iBooks.

       

      To whom or how should we report this? I wrote to "customer Service" and got an answer of "Sorry. We can't talk about the price of books."

       

      Thanks.

       

      Eric Johnson

        • Re: How do I report a Nook Book that's badly overpriced?

          Wow...sure seems like a pricing error to me...the eBook price is the same price as the hardback book.  I guess I can understand that normally tech support will not discuss prices because many people probably bug them and ask if the price can be lowered, etc.

           

          I wish I knew who for you to report this to, but it will probably take a few days for someone to find the problem and fix it.

           

           

          • Re: How do I report a Nook Book that's badly overpriced?

            There's a lot about B&N's customer service that I don't comprehend. I also tried to point out a possible error on their web site and they gave me a completely non-answer and bordered on rude. The book (don't recall what it was now) was listed as a pre-order and that it would be released in 2020. Really? You know that can't possibly be true, right? I got some ridiculous answer (as if 7 years made perfect sense to them) and then I responded back again at which time their next response was to tell me the book has been removed from the site - some kind of error.  Seriously. Is there NO quality control? Did it not occur to anyone at B&N that a release date 7 years down the road might actually be wrong?  I like my Nook a lot but gotta say I'm not overy impressed with B&N's web site or CS. Amazon has issues from time to time but never like B&N.  They tell me there is NO place on their web site I can see recent charges such as for magazine subscriptions. I found no place where I could see the billing date on them either.  These are all little things but they are starting to pile up and make me kind of wonder whether this move over to Nook was worth it. To bad too because the Nook is a good device that could be so much better.  Now, Amazon is stepping up their game but what is B&N doing? I made my decision to go to Nook and will not bale on them but I won't wait forever to see some forward planning/thinking.  Ok, I'm done now. :smileywink:

              • Re: How do I report a Nook Book that's badly overpriced?
                Toller
                Got the price change and went to order the book. Now they are saying my card has expired. The card doesn't expire until the end of the month after checking with the cc company. Sounds like it's amateur night at the bookstore. At least the price is fixed. I can "fix" the cc issue myself. Thanks to all. You'd think they'd have a way to report web site issues since that's a source of income. Eric
              • Re: How do I report a Nook Book that's badly overpriced?
                keriflur

                Toller wrote:

                Richard North Patterson writes popular fiction. He has a new book just released today that is listed as costing $26.95. This is double what his books usually cost at introduction and also double the cost at Amazon and iBooks.

                 

                To whom or how should we report this? I wrote to "customer Service" and got an answer of "Sorry. We can't talk about the price of books."

                 

                Thanks.

                 

                Eric Johnson


                Since the original question was never answered...

                 

                I'd report this to the publisher, not B&N. The pub doesn't set the price, but the price that is set directly affects them, so if there's an error then they'd likely want to work with B&N to get it corrected.