11 Replies Latest reply on Jan 8, 2011 5:58 PM by kristine4727

    NookColor Continuously Crashes

    Dietmar

      bought the NookColor today – it’s very nice indeed: great screen & nice features, good weight and size. BUT it’s going back, because it keeps freezing and crashing. Especially when using the one app Pandora available. It also is quite slow under WIFI, and crashes frequently. It totally freezes the system, so that a hard re-boot has to be done. (and it’s not the WIFI in my house!). Does anyone else have this problem??? It's also quite slow in loading internet pages - be prepared to be patient

        • Nook color Internal memory  // CRASHES
          Dietmar

          Just happened to be at B&N today when I noticed the new toy. They had two that were not reserved, so on impulse I bought the NookColor today – it’s very nice indeed: great screen & nice features, good weight and size. Great "inbetweener "...

           

          BUT it’s going back, because it keeps freezing and crashing. Especially when using the one app available "Pandora". It also is quite slow under WIFI, and crashes frequently. It totally freezes the system, so that a hard re-boot has to be done. (and it’s not the WIFI in my house!). Does anyone else have this problem??? It's also quite slow in loading internet pages - be prepared to be patient.

           

          A bit disappointed - now I'll have to exchange the unit - hopefully not all behave this way - any other user experiences ?

            • Re: Nook color Internal memory  // CRASHES

              @Dietmar,                                                                                             

              Can you send me the store address/location?  I have also sent you a Private Message requesting additional information.

                • Re: Nook color Internal memory  // CRASHES

                  I just recieved the nookcolor a couple of days ago and mine froze on the web app trying to go to a website. I tried a few things and am unable to get it out of the frozen state. It won't even turn off after I hold down the power button and press power off on screen.

                  • Re: Nook color Internal memory  // CRASHES
                    Dietmar

                    So a quick follow up: the NookColor kept freezing and even crashing, i.e shutting down and re-booting. The initial visit to the Hingham, MA store yielded little. The NookSmart person called the corporate helpline (not much help there) and logged the problem to my user ID. Then suggested I keep on trying it = ??? I did not mind, since they had no exchange units, but called and pre-ordered one. I too called customer support from my home, but when I outlined my network and connection speed there was nothing they said they could do and I should exchange the Nook. So when the new unit arrived Off to the store I went again and AGAIN need to spend 20 min while the NookSmart called corporate. This fellow actually understood computers! The corporate person could not locate either of the 2 previous call logs. NookSmart thought that this was not unusual. After 20 min and making corporate understand that the nook indeed stayed on the wireless and that both hard and soft re-boots had been done, they instructed the store to replace the unit. Voila - it works flawlessly and at an amazing load speed. I could not be happier!!! - ??? AHH, no this morning the Nook woke up with the font / brightness screen flickering on and off. Only fix was a softboot - so far so good. I must say that this screen is extremely sensitive 

                     

                    So all in all: a great little unit, with a fast processor and great screen - it quite possibly a nice tablet alternative. The only drawback is that flash player can not be installed - therefore no videos (CNN, YouTube, etc). I would hope that  this could be fixed and that more apps will become available. Would buy again - and I must say I have read 3 books in less than 2 weeks.... Service: well a slice of the APPLE would be great - I as a customer should not have to spend as much time as I did  to get a functioning product. 

                • Re: NookColor Continuously Crashes

                  I have had no problems myself. Wifi works quickly and smoothly. No freezing or crashing. Haven't had to reset or anything. And sideloaded video looks quite nice. Sounds like you just got a faulty one. Unfortunately it happens.

                  • Re: NookColor Continuously Crashes

                    I haven't had any problems with mine either.  Everything works great.

                    • Re: NookColor Continuously Crashes

                      I wanted you to know that I had the same problem with the Nookcolor I bought from B&N on Friday.  The WiFi never worked right.  It didn't detect any of the routers in my neighborhood and barely detected mine!!!  I replaced my router, did some soft reboots and it just got worse. 

                       

                      After reading your posts, I knew exactly what to do--TAKE IT BACK!  The folks at my B&N hadn't had any returned yet.  I took a copy of your posts to show them.  They exchanged my Nookcolor on the spot--no problems.

                       

                      I just wanted to thank you for sharing your experiences; you saved me (and maybe others) a lot of time and trouble.  Apparently, a few of these defective Nooks made it past quality control.  The performance of the Nookcolor I have now is SO much better!!!  Thanks again.

                      • Re: NookColor Continuously Crashes

                        Yes! you are not alone!  Have had the NC since early Dec. and the freeze-ups are most frustrating!  Did we get bad machines or is there some other problem?  Also getting "support" has been futile as well.  Did you ever get any intelligent response to the problem?

                         

                        • Re: NookColor Continuously Crashes

                          Once I fully charged my NEW Nook Color I followed the directions in each step once I set up credit card and registered with BN - BOOM the screnn goes blank and then starts blinking unabe to shut off it keeps blinking slowly and still after three hours it is still blinking??? WOW am I enjoying the new Nook Color!

                           

                          Any suggestions?????

                          • Re: NookColor Continuously Crashes

                            I have the same problem with the shutting on and off and it seems to be worse when the wifi is on. If I shut the wifi off, it gets better but will still shut off and on occasionally. Should I return this product or is this something that can be fixed with the next update?