2 Replies Latest reply on Aug 21, 2013 5:36 AM by CobaltCricket

    Nook Study- Cannot Redeem Access Code

      Good Afternoon,

       

      I just rented an eTextbook through my college bookstore website and received the download email with the access code. However, when I follow the link (http://www.barnesandnoble.com/nookstudy/redeem/), download and install Nook Study for Windows and run the app, there is no "Add Item" or "Redeem" button in the left panel. In fact, there is no left panel at all!

       

      All I see is a navbar across the top, the user guide and "My Archive" folder in the bottom left.

       

      I have thrice uninstalled and reinstalled the app but I can't redeem the access code- so $96 wasted at this point.

       

      Does anyone know how to fix this?

       

      Thanks!