89 Replies Latest reply: Apr 21, 2013 4:36 PM by Vegasboomer

    Nook Color won't connect to WEP network

      Just picked up my Nookcolor only to find out it's unable to connect to my WEP protected G-router. It finds the network and asks for and accepts the password but it won't connect. Has no problem connecting to an open network. No help from tech support saying they'd contact me within 48 hours. Hate getting hardware that's doesn't have the kinks worked out yet.

        • Re: Nook Color won't connect to WEP network
          Zippercat

          I will try mine tomorrow at the s-i-l's, and I'll let you know how it goes.

          • Re: Nook Color won't connect to WEP network

            have your tried rebooting your wireless router?

              • Re: Nook Color won't connect to WEP network

                We've seen some issues where the wifi router has been set up (sometimes by a cable/DSL provider) to have MAC address filtering turned on.  When that is the case, devices and computers can connect to the wifi router, but still can't access the internet.  Turning off the MAC address filtering (or adding the NOOKcolor's MAC address to the table) solves the problem.

                 

                You may want to try checking your wifi router's settings for this. 

                 

                Cheers,

                 

                -Jeffrey

                  • Re: Nook Color won't connect to WEP network
                    Deleen2

                    How do I do this? My NOOKcolor will connect to the wi-fi in my house, but then says connected, but no Internet? I've tried a restart from tech support.All my computers are connected to the internet with no problems.

                    • Re: Nook Color won't connect to WEP network

                      Nook_Engineer wrote:

                      We've seen some issues where the wifi router has been set up (sometimes by a cable/DSL provider) to have MAC address filtering turned on.  When that is the case, devices and computers can connect to the wifi router, but still can't access the internet.  Turning off the MAC address filtering (or adding the NOOKcolor's MAC address to the table) solves the problem.

                       

                      You may want to try checking your wifi router's settings for this. 

                       

                      Cheers,

                       

                      -Jeffrey


                      I can't get started with my new NOOKcolor because it won't connect to my home wi-fi (WEP).  I have a laptop and Blackberry that work just fine on my wi-fi.  I previously had a regular NOOK that also connected just fine.  I'd love to try this MAC filtering thing you're referring to as a solution, but I have absolely no idea what you are talking about.  It's like you're speaking a foreign language.  Could you give a more simplistic solution?  I have ATT U-verse.  I know the password I'm using is correct.  I know how to turn the router on and off.  Beyond that, I appear to be clueless. Is this MAC thing a button that I'm not seeing on the router?

                      Thanks!

                      Caro

                        • Re: Nook Color won't connect to WEP network

                          Hi! I'm a computer tech, but I feel your pain. I get that "foreign language" feeling alot when I read some Linux blogs trying to look stuff up.

                           

                          MAC filtering is just another security meaure that some wireless accesspoints and routers use. Bascially, all network devices, wired and wireless have a long 12 character "ID tag" that serves as thier unique identifier in the world. Whith MAC filtering turned on, the wireless router or access point keeps a "whitelist" or list of MAC addresses that it will talk to. If a device is not on the list, that device may make an initial connection, but won't be allowed to do anything like access the internet.

                           

                          I think ATT U-Verse is one of those "we do everyting for you" services. I think they provide your internet and home wireless? If so, you could just call them and ask them if MAC filtering is enabled on your home wireless. If it is, then yes, this could easily be your problem. You will either have to have them turn off the filtering, or have them add the Nook's MAC address to the list.

                           

                          Now, before you go calling ATT, here's a quick question. If a friend brings his or her laptop that has never connected at your house before, and you give the password, are they able to connect? If so, then MAC filtering is NOT your problem and you don't need to waste any time playing with MAC addresses. (Or, with the regular Nook, did you connect that yourself, or did ATT have to do something for it to work?)

                           

                          If friends can bring thiere wireless devices over and connect when you give them the password, then it is worth calling ATT and asking them these two questions: 1. Does your home wireless use WEP encryption? (worth verifying with them) 2. Is the "authentication" "open" or does it use "shared key." If they don't know what this means, then they are hopeless as tech support folks. Previously, with the origional Nook Color firmware, mine would not connect at all using WEP encryption with Shared Key authentication. Once I changed it to WEP with Open authentication, it has worked flawlessly. Since you have been unable to connect to the internet, you may not have been able to recieve the 1.01 update patch that supposedly has fixed this problem.

                           

                          Hey, you can install the patch manually form a computer as well! Visit this page to download the patch and view instructins:

                          http://www.barnesandnoble.com/u/nookcolor-support-software-update/379002520/?cds2Pid=35758

                           

                          Click on the word "here" in that first paragraph at the top. You should be able to install this update from your PC directly to your Nook using the included USB cable.

                           

                           

                          Now, I can also tell you how to do all the wirless stuff yourself without calling ATT. It is really not hard. Let me know if you'd like some instructins on how to access your home wireless router.

                           

                          I'll quit my rambellings for now. Best of luck with your new Nook Color. It really is a great device once you connect and set it up. I

                            • Re: Nook Color won't connect to WEP network

                               


                              SchachMeister wrote:

                              Hi! I'm a computer tech, but I feel your pain. I get that "foreign language" feeling alot when I read some Linux blogs trying to look stuff up.

                               

                              MAC filtering is just another security meaure that some wireless accesspoints and routers use. Bascially, all network devices, wired and wireless have a long 12 character "ID tag" that serves as thier unique identifier in the world. Whith MAC filtering turned on, the wireless router or access point keeps a "whitelist" or list of MAC addresses that it will talk to. If a device is not on the list, that device may make an initial connection, but won't be allowed to do anything like access the internet.

                               

                              I think ATT U-Verse is one of those "we do everyting for you" services. I think they provide your internet and home wireless? If so, you could just call them and ask them if MAC filtering is enabled on your home wireless. If it is, then yes, this could easily be your problem. You will either have to have them turn off the filtering, or have them add the Nook's MAC address to the list.

                               

                              Now, before you go calling ATT, here's a quick question. If a friend brings his or her laptop that has never connected at your house before, and you give the password, are they able to connect? If so, then MAC filtering is NOT your problem and you don't need to waste any time playing with MAC addresses. (Or, with the regular Nook, did you connect that yourself, or did ATT have to do something for it to work?)

                               

                              If friends can bring thiere wireless devices over and connect when you give them the password, then it is worth calling ATT and asking them these two questions: 1. Does your home wireless use WEP encryption? (worth verifying with them) 2. Is the "authentication" "open" or does it use "shared key." If they don't know what this means, then they are hopeless as tech support folks. Previously, with the origional Nook Color firmware, mine would not connect at all using WEP encryption with Shared Key authentication. Once I changed it to WEP with Open authentication, it has worked flawlessly. Since you have been unable to connect to the internet, you may not have been able to recieve the 1.01 update patch that supposedly has fixed this problem.

                               

                              Hey, you can install the patch manually form a computer as well! Visit this page to download the patch and view instructins:

                              http://www.barnesandnoble.com/u/nookcolor-support-software-update/379002520/?cds2Pid=35758

                               

                              Click on the word "here" in that first paragraph at the top. You should be able to install this update from your PC directly to your Nook using the included USB cable.

                               

                               

                              Now, I can also tell you how to do all the wirless stuff yourself without calling ATT. It is really not hard. Let me know if you'd like some instructins on how to access your home wireless router.

                               

                              I'll quit my rambellings for now. Best of luck with your new Nook Color. It really is a great device once you connect and set it up. I


                               

                              Nice post, but for the record and for all other AT&T Uverse users experiencing issues with their Nook Color and the Uverse router, please note the following.

                               

                              The AT&T Uverse Residential Gateway is an AT&T controlled device.  It is actually a rebranded 2Wire router, model 3800 HGV-B.  You can't change the firmware of the device or your Uverse equipment will fail to operate as this residential gateway controls your television, voice, DSL/Internet and WiFi connectivity as an all-in-one device.

                               

                              That said, the installed device will have the following characteristics BY DEFAULT.  Meaning, youd have to had manually gone in and changed them yourself for the device to be doing anything other than what I'm posting here. 

                               

                              SSID: Broadcasted BY DEFAULT

                              Mac Filtering: DISABLED BY DEFAULT

                              Security: WPA-PSK (TKIP) BY DEFAULT

                               

                              You can go into your router and change any or all of the above settings to try some of the voodoo that people are suggesting, but you can ignore the comments about "Turn your Mac filtering OFF" or "Make sure your SSID is broadcasting" as this device has certain default configs that are never changed by the AT&T Uverse techs when they come out to install the service.  And changing any of the WiFi settings shouldn't have any impact on your remaining Uverse services either.

                               

                              But just thought I'd share that the Uverse forums are FILLED with other customers complaining about Nook Color connectivity issues with this residential gateway device.  I suffer from frequent "Can't Connect" issues that are only solved by a router reboot (rebooting the NC does nothing) and ONLY solved by doing a reboot, which works without fail every single time.  The Uverse router otherwise works flawlessly with over two dozen OTHER WiFi enabled devices in my home, and the NC otherwise connects flawlessly to other WiFi access points.  But these two devices just plain don't like one another for some reason.  Rebooting your router, frequently, is your only recourse. 

                               

                              Oh and the problem actually got better when I upgraded to 1.0.1.  Now instead of NEVER being able to connect, I can do so at least after a router reboot.  Otherwise....forget it.

                              • Re: Nook Color won't connect to WEP network

                                I bought my wife a Nook Color for Christmas.  We have AT&T U-Verse with the U-Verse control everything, TV, phones, internet, Gateway (Router).  Tried to connect to the home U-verse Wi-Fi without success.  Strange, because I had successfully connected the basic Nook months before. The Nook Color recognized my U-Verse Wi-Fi, denied the password when I entered it wrong, and accepted it when I entered the correct password.  Then it tried to connect, and although no problem with settings, Nook Color came back with an attempt, "unsuccessful".  What could I do?  I was sure not going to tamper with the settings on the U-Verse Gateway, and possibly screw up telephone, TV's and internet.  But then I tried my iPad which would always connect, and it would not connect either. Problem was clearly in my U-Verse, Wi-Fi.

                                 

                                Solution:  So I remember what the U-Verse installation tech told me, with a problem with U-Verse, and when in doubt, reboot the Gateway.  I unplugged the power cord from the rear of the Gateway, and then plugged it back in after about a minute or so.  Viola!  iPad and Nook Color both connected to my AT&T U-Verse Wi-Fi right away.  U-Verse also has instructions for hooking up the Nook to the Wi-Fi and also has a U-Verse support tool that you can download onto your PC to check and repair problems.

                                • Re: Nook Color won't connect to WEP network

                                  SchachMeister could you please help me change the security on my router.  I actually have a regular nook, but I can't get mine to connect to home network either.  The router is set with a shared key and I can't figure out how to change the security.  Thanks in advance.

                                  • Re: Nook Color won't connect to WEP network

                                    would very much appreciate it if you could walk me through the ATT connection as unable to get through to  them on the phone

                                  • Re: Nook Color won't connect to WEP network

                                    Please be reminded that nookcolor only supports WPA protected routers. and if you still have trouble on connecting to your wi-fi just perform this simple steps. (soft reset - refreshes nookcolor's software to avoid errors and hang ups such as processing on shop or library and obtaining ip address and then nothing happens.)

                                     

                                    1. turn off completely the nookcolor (not to put on sleep mode). press and hold power button for 5-7 seconds so that it will ask you to turn it off.

                                     

                                    2. After you turn it off, you press and hold again the power button but this time for 20 seconds.

                                     

                                    3. After that turn on again the nookcolor.

                                     

                                    4. try again to connect to wi-fi.

                                    • Re: Nook Color won't connect to WEP network

                                      It worked. I had the same issue and went to router settings and updated MAC filter address with the NOOKS MAC address and it connects fine.

                                      • Re: Nook Color won't connect to WEP network

                                        I had the same problem that everyone else had when setting up the Nook Color for the first time.  If your home network has "Wireless MAC Filtering" enabled, you have to do one of two things:

                                        1 - Disable this feature on the router so that your Nook can join the network.  If you do not know how to do this, find the person who set up your home network and ask them to disable this feature just long enough for your Nook to join your home network.

                                         

                                        2 - Take your Nook to someplace like B&N where you can connect to their network, finish the registration process, and then find the MAC address of your Nook.

                                         

                                        Once you have registered your Nook, you can find the MAC address as follows:

                                        1 - Tap on the Home button

                                        2 - Tap on "settings" in the lower right corner

                                        3 - Tap on "Device Settings"

                                        4 - Tap on "About your Nook Color"  At the bottom of the screen, you will see "Wi-Fi MAC address".  You will have to add this address to the list of addresses in your wireless MAC filter list on your router.  Then you can re-enable wireless MAC filtering on your router and the Nook will still be able to join your home network.

                                         

                                        As an aside, wireless MAC filtering is used as an additional security measure to restrict access to your home network.  Each wireless device has a MAC (Media Access Control) address. When a wireless device attempts to join your home network, the router checks a"wireless MAC clients" list to see if the device that is attempting to join the network is on the list.  If the device is on the list, the router will let the device join the network.  If the device is not on the list, the router will not let the device join the network.

                                      • Re: Nook Color won't connect to WEP network

                                        Where might I ferret out the MAC address for my NookColor?  I've had it a week and can only connect via my neighbor's unsecured Wi-Fi.  I'm going through all the suggestions for tweaking my router and I'd be happy to add the MAC address if I can find it.

                                        • Re: Nook Color won't connect to WEP network

                                          i just got my nook for christmas and i can connect to my grandparents wifi just fine but i cant connect to my boyfriends... it keeps telling me "you may have connectivity issues related to WEP security. We recommend that you use WPA/WPA2 for better security and performance if available." i have put in his password then it says obtaining IP address from the network and then it says connecting and then i get the notification that is in quotations above. please help. this is quite frustrating

                                            • Re: Nook Color won't connect to WEP network

                                              Hubby got me the NookColor for Christmas and it won't connect either.

                                               

                                              Belkin 54G Router

                                              Security: WPA2-personal

                                              Encryption type: AES

                                               

                                              Network problem...a network-related error occurred.

                                               

                                              Laptop, Wii, etc all connect no problem. Why is this such a pit to setup?  I would love to be able to use my Christmas present but after an hour, ready to take it back and get the Kindle Fire. My daughter got one from us for Christmas and she was able to get into our network right away entering our password and using the internet.

                                               

                                              What does it take to get this connected? I went into Barnes and Noble through my PC and set up my account. Just need to get the Nook to use it. Very frustrating..... 

                                            • Re: Nook Color won't connect to WEP network
                                              I have the same issue and error message. I have a DLink router and b&n 2nd level support helped me ensure my mac fitering was off and the correct mac addresses are in my router, etc. The problems still persist. B&N even had me deregister my device and reregister, etc. Connection goes in out sometimes frequent sometimes not. Very inconsistent conectivity !
                                                • Re: Nook Color won't connect to WEP network

                                                  I seriously wish B&N would address this problem or at least come up with a reliable work-around so that when things are flaky, if you rub your tummy & pat your head twice or whatever, connectivity will be reliably possible.

                                                   

                                                  As a new NC owner, I've been meaning to post my experiences because it seems pretty clear to me there's something flaky about some NCs, at least the newer ones.  My NC (with software 1.3 whatever) was delivered 5/17, and I had the connectivity issue from the beginning.  We have an extensive wired network with a WAP and far too many devices to list -- I'll just say that the network works flawlessly, including all wireless devices, which includes several that stream HD video within the network and over the Internet.

                                                   

                                                  I'll also say that B&N really ought to make it clear that their devices require dynamic IP addressing.  Our network uses mostly static IP addressing, but I already had a range of IP addys defined for a few devices that can't use static IP addressing, which some folks might not know how to do . . . or have equipment that allows both static & IP addressing.  I'm not a network expert by any stretch, but I designed our network and it works perfectly.  Except for with the NC.

                                                   

                                                  B&N tech support was no help other than offering to replace my brand spanking new NC with a refurbished one.  Uh, I don't think so.  Oh, and suggesting that I have a network problem.  Really?  What kind of "network problem" would allow every single device to connect except for the NC?

                                                   

                                                  I found this forum & believe I've tried every suggestion to no avail.  Sometimes the NC will connect, and sometimes it won't.  I've spent way too much time trying to figure out what constellation of factors allows it to sometimes connect but not other times, trying to find some solution that will allow connectivity to be reestablished when it flakes out, and wading through my router & WAP logs looking for clues.  No luck.  I probably wouldn't even care if a work-around was something crazy like forget the connection, reboot, reconnect, forget the connection again, and then reconnect again.  So far, I've not found a magical combination.

                                                   

                                                  I was rapidly approaching 14 days post-delivery, and I finally decided to borrow my daughter's NC, which was her 21st birthday present purchased early in 2011.  It connected flawlessly over a period of 12 or so hours, while my new NC experienced only intermittent connectivity -- it wouldn't connect more than it would.  That pretty much convinced me that there was something wrong with this specific new NC -- maybe it was just a lemon.  So, then I borrowed my brother's NC, which he purchased in 6/2011, and it, too, had no problems connecting via my network.

                                                   

                                                  The next day, we made the 180 mile round trip to the nearest B&N and exchanged the NC.  It worked fine in the store . . . and has experienced the same flaky connectivity with our home network :smileysad:

                                                   

                                                  I really want to love the NC.  Really.  When the connectivity works & I can shop for books & apps as well as do a quick check of my email or use the Internet to look up a book or author, I loveLoveLOVE the device even with the short battery life.  Watching Neflix is icing on the cake & way cool, even if it's over the top :smileyhappy:

                                                   

                                                  So, I guess I'm posting to share my connectivity frustrations and to see if anyone has stumbled across any solutions that perhaps haven't been posted yet?

                                                   

                                                  I'm totally jealous of those of you who don't have connectivity problems!

                                                   

                                              • Re: Nook Color won't connect to WEP network

                                                In our case it was required that we reset the connection on both the router and the Color Nook.  Just forgetting the Wireless Access point on the Nook was not sufficient.

                                                 

                                                Symptom: Color Nook registered through the wireless correctly on the first try but then on all subsequent attempts to reconnect the Wireless network was found, connection started, and then immediately reported as disconnected.  Forgetting and restoring the connection did not fix the problem.

                                                 

                                                Solution: Power off the router, Forget the connection on the Color Nook, power off the Color Nook, power on the router, power on the Nook and re-create the wireless connection by entering the security password again.

                                                  • Re: Nook Color won't connect to WEP network
                                                    noticed that when theColorNook is allowed to go to sleep and must be unlocked, and is NOT plugged in to an ac adapter, I get the same problem with the same solution, over and over again each time the unit goes to sleep and must be unlocked. until I plug in the AC adapter to the ColorNook. It does not exhibit the problem unless it is disconnected from the AC adapter. Not sure why this is but I would like to hear from a BN engineer before the 10th of January, or there will be a return in the works. I use an unsecured network, so no password or mac filtering is involved. I have a lDLINK DWL-900AP+ WAP.
                                                      • Re: Nook Color won't connect to WEP network

                                                        Daniel,

                                                         

                                                        I bought the Nook Color for my wife and and having the same problem with it connecting to my DLink access point - model DWL-900AP+.  I have found that when I reset the Access Point the Nook will connect.  However, once the nook goes to sleep and then reawakens, it will not connect to the AP until the AP is rebooted (or power recycled).

                                                         

                                                        I have had no problems with the AP connceting to multiple laptops (HP, Asus, Toshiba), PS3 and Wii game systems, Ipod touch, Ninetendo DS, and my motorola cell phone.

                                                         

                                                        Additionally, I have read other posts that have a similar descriptions for some wireless devices.

                                                         

                                                        The Nook engineers need to correct this issue ASAP.

                                                      • Re: Nook Color won't connect to WEP network

                                                        thanks!! worked just fine

                                                        • Re: Nook Color won't connect to WEP network

                                                          The method of powering off the router and then forgetting the connection WORKED, when just forgetting didn't.  Thanks for the advice.

                                                        • Re: Nook Color won't connect to WEP network

                                                          How do you reboot your wireless router?!?!?

                                                        • Re: Nook Color won't connect to WEP network

                                                          I just got my Nook Color and typed in my password to connect to my wifi.  The Nook Color says it's connected.....but no internet.  How can it be connected with an excellent strength and not connect to the internet?  My laptop is working just fine on the wifi.  Any suggestions?

                                                          • Re: Nook Color won't connect to WEP network

                                                            I am also having the same problem.  I found my network, put in the password (did show password ot make sure it matched).  It then says its connected with excellent strength but as soon as I hit the continue button, it takes me to a screen saying there was a network-related error and I may have lost connectivity.  I have connected other wireless devices to my network before with no problem.  I tried rebooting my Nook and still no change.  This is very frustrating since I can't seem to do anything with my Nook until I do this initial registration.

                                                            • Re: Nook Color won't connect to WEP network

                                                              A network-related error occurred.  This is the message that displays on the brand new nookcolor we just purchased.

                                                              I have rebooted the wi-fi, I have rebooted the nook, I have told nook to forget my wi-fi and then re-registered it, I have even asked it nicely to please continue with setup, all to no avail.

                                                              Funny, we have two nook classics and a laptop in this house and they work fine.

                                                              Wait. . . wait. . . Okay, now it's working and allowed me to complete the registration process.

                                                              I told the nook to forget our wi-fi and then re-accessed the wi-fi this time selecting 'show password'.

                                                              I don't know if this actually made a difference or maybe the gremlins inside were not looking but, whatever the case, the nookcolor is up and running.  This will make my wife happy.

                                                              • Re: Nook Color won't connect to WEP network

                                                                ALL

                                                                 

                                                                At least my experience is that the NOOKcolor will NOT properly connect to a WiFi hotspot when the WiFi does not broadcast its SSID (the name of the network access point).    It may connect, but then if you lose the connection, turn the NC to standby or whatever, it will not re-find the network and reconnect.

                                                                 

                                                                Turning that option back on (SSID broadcast) my WiFI totally fixed the issue...it connects SOLID every time and very quickly too.

                                                                 

                                                                (I had MAC filtering on, had to turn that off until I got past the initial startup of the NC, couldn't get the MAC address until it was 'registered'....MAC filtering is back on now that I've been able to add the NC).

                                                                 

                                                                • Re: Nook Color won't connect to WEP network
                                                                  neonzephyr

                                                                  I'm having the same problem, too, and it's really frustrating. I just bought the device and it's my first e-book reader. The experience at the store was seamless, but the experience at home has not been.

                                                                   

                                                                  I can only get the Nook Color to connect to the WiFi when we set it as open. When we set a password, the device will not connect to the WEP protected network at all. Rather, it says it's remembered the password, or it says it's connected but no internet.

                                                                   

                                                                  I've tried "forgetting" the password, restarting and even restoring the device (as per tech support's advice), turning the WiFi option off and on, and even resetting the router. As far as we can tell, the device is a G router connected to our cable internet and there is no MAC filtering set on it. All of our other devices seem to work just fine.

                                                                   

                                                                  The tech support guy on the phone (who was mighty unfriendly, by the way) said that we should leave the password off of the internet or just take the Nook to a Barnes and Noble to buy books on the WiFi in the store! Neither seems like a good option to me.

                                                                   

                                                                  Can anyone give me some advice? I really want to love this device, but if it doesn't do what it is supposed to do, then I may have to take it back -- perhaps exchange it for a Nook Classic, which seems like a downgrade, to me.

                                                                  • Re: Nook Color won't connect to WEP network

                                                                    I had the same issues with MAC Address filtering and had to walk down the street to find an unsecured network.  It seems that this could have been fixed by B&N either allowing an initial setup that didn't require a WIFI connection, or displaying the MAC Address somewhere accessible (on the screen or on the NookColor) so that those of us that understand how to secure our networks could have added it to the filter.

                                                                    • Re: Nook Color won't connect to WEP network
                                                                      phoneboy

                                                                      This worked for me...

                                                                       

                                                                      Sorry if this is a repeat...

                                                                       

                                                                      I had the same trbl getting on my wep secured ntwk

                                                                       

                                                                      My fix was to :

                                                                       

                                                                      on your Nook, access wireless menu, clk on your ntwk and choose forget   

                                                                       

                                                                      turn off WIFI

                                                                       

                                                                        

                                                                      Access your router via the browser on your computer

                                                                      *to do this you need the IP address*

                                                                       

                                                                      Clk on start

                                                                       

                                                                      Clk run

                                                                       

                                                                      type "cmd" in the box n clk OK

                                                                       

                                                                      type ipconfig  hit enter

                                                                       

                                                                      your router IP address is the same except you subtract 1 from the last digit

                                                                      *  ex:  195.167.1.2 will be listed on the screen. the router ip address you enter in you browser address bar would be 195.167.1.1    ** 

                                                                       

                                                                      you may need the user/pwd info which you get from your  provider(Timewarner/verizon/bell south etc etc)

                                                                       

                                                                      most router menus will have a Wireless opt then under wireless , security

                                                                       

                                                                      set up as a shared connection with WEP 64bit encryption(most routers have a 128bit opt as well)

                                                                       

                                                                      Type your password in the ntwk key field.

                                                                      Enter 13 ASCII characters or 26 hexadecimal digits for 128-bit encryption keys
                                                                      Enter 5 ASCII characters or 10 hexadecimal digits for 64-bit encryption keys 

                                                                      (I believe you need 1 key for each device you plan on connecting to you ntwk. I could be wrong)

                                                                       

                                                                      save to router

                                                                       

                                                                      turn WIFI on

                                                                       

                                                                      chose your ntwk and type in ntwk key

                                                                       

                                                                      Hope this helps

                                                                       

                                                                      If I missed anything please post corrections

                                                                       

                                                                      Thanks

                                                                      phoneboy

                                                                      • Re: Nook Color won't connect to WEP network

                                                                        I am trying to set up & register the Nook Color for my daughter using our home Wifi. The router is a Netgear WPN824V3 with WEP 128 bit encryption. The router broadcasts the SSID and does not filter any services or MAC addresses.

                                                                         

                                                                        The Nook accepts the encryption key and tries to connect, which it says it does but without internet access(!!). I have gone through this step several times telling the Nook to forget then re-entering the encryption. It still connects but without internet.

                                                                         

                                                                        Next, I changed my router to use NO encryption. The nook accepted this & connected, now asking for my B&N account. Without entering the B&N account I re-started from the beginning with the router set to use my SSID with WEP 128-bit encryption. Again, the Nook appeared to connect okay to the router but without internet access(!). When doing this I can connected to my router with my laptop and see the IP address assigned to the Nook and can also see a MAC address for the Nook.

                                                                         

                                                                        This is very frustrating to say the least... I don't want to run my Wifi in the open with no security. Any suggestions are most welcome. Unfortunately the B&N tech support was not at all helpfull.

                                                                         

                                                                        If & when I find a solution I will post the results here.

                                                                         

                                                                        Cheers,

                                                                        Brian

                                                                         

                                                                         

                                                                         

                                                                          • Re: Nook Color won't connect to WEP network

                                                                             


                                                                            bptsj wrote:

                                                                            I am trying to set up & register the Nook Color for my daughter using our home Wifi. The router is a Netgear WPN824V3 with WEP 128 bit encryption. The router broadcasts the SSID and does not filter any services or MAC addresses.

                                                                             

                                                                            The Nook accepts the encryption key and tries to connect, which it says it does but without internet access(!!). I have gone through this step several times telling the Nook to forget then re-entering the encryption. It still connects but without internet.

                                                                             

                                                                            Next, I changed my router to use NO encryption. The nook accepted this & connected, now asking for my B&N account. Without entering the B&N account I re-started from the beginning with the router set to use my SSID with WEP 128-bit encryption. Again, the Nook appeared to connect okay to the router but without internet access(!). When doing this I can connected to my router with my laptop and see the IP address assigned to the Nook and can also see a MAC address for the Nook.

                                                                             

                                                                            This is very frustrating to say the least... I don't want to run my Wifi in the open with no security. Any suggestions are most welcome. Unfortunately the B&N tech support was not at all helpfull.

                                                                             

                                                                            If & when I find a solution I will post the results here.

                                                                             

                                                                            Cheers,

                                                                            Brian

                                                                             

                                                                             

                                                                             


                                                                            This was our problem to a T. Regardless of whether there was a better solution, we decided to buy a new wireless router (the Valet -- SO easy to use!). Haven't had a problem since.

                                                                             

                                                                            • Re: Nook Color won't connect to WEP network
                                                                              Deleen2

                                                                              I had the same problem with the same router you have. I called out a Geek Squad rep to work on it and he finally got a new router--netgear n300 which fixed the problem immediately and I can connect just fine now. He said the new router had mac address changability-you can work with it and the 824 doesn't. I guess your choices are to get a new router or use an unsecured network. By the way, don't bother with B&N tech support, I tried several times and they are useless. Good luck.

                                                                              • Re: Nook Color won't connect to WEP network

                                                                                My solution was to keep my Netgear WPN824 router but change from WEP to WPA personal encryption. I did need to upgrade the older wireless cards on two computers because of this but they all work fine now. It's up and running for a week without issue.

                                                                                 

                                                                                Brian

                                                                                 

                                                                              • Re: Nook Color won't connect to WEP network

                                                                                hi,

                                                                                thank you everyone for your ideas

                                                                                my nook color could not stay connected to my home wifi for more than 10 sec

                                                                                so i started to follow advice from this forum

                                                                                i changed from wap to wep, disabled mac

                                                                                restarted things left and right

                                                                                modified the xml file(changed it back too)

                                                                                in the end i don't know what worked

                                                                                but it now works

                                                                                so there is hope

                                                                                just wish they had made it a little more user friendly

                                                                                 

                                                                                 

                                                                                • Re: Nook Color won't connect to WEP network

                                                                                  I have read all the posts.   I am trying to connect to a smartphone hotspot.    It is also a WEP.  has anybody else had a problem with that?   The Nook color will not even see it.   I have tried most of the tips with no luck.  :smileysad:   Love my nook but would like to have internet while driving.

                                                                                   

                                                                                   

                                                                                  • Re: Nook Color won't connect to WEP network

                                                                                    I just got mine for my birthday and I went out and bought a router, set it up and it connected perfectly all day. Now today, it won't connect at all. I've tried pretty much all of the suggestions posted. It says obtaining ip address and then it says unsuccessful. I would call the tech support number, but I don't speak Indian. Any suggestions ?

                                                                                    • Re: Nook Color won't connect to WEP network

                                                                                      Hi! I was having the same problem and I think I've fixed it. The short solution / explanation is that the Nook Color does not support WEP security WITH SHARED KEY authentication. (Just a setting on your router.) On the router, change the "authentication" option to "OPEN" and you should be all set. Note, this does NOT mean to turn off all security on your wireless router. You will still be using WEP encryption, so your wireless connection will still be secured. For more details, check out my blog here:

                                                                                      http://georgetechtips.blogspot.com/2010/12/nook-color-ereader-having-problems.html 

                                                                                      • Re: Nook Color won't connect to WEP network

                                                                                        Before I completely alienate the NC and mail it back after buying it for my dad, I thought i would give this a try.  So far I have been through this whole site and done a master reset (turning off the NC 8 times to restore to factory), updated the firmware on the NC that didn't take until i copied the sofware SEVERAL TIMES , updated my router to the latest firmware, checked to see if mac filtering was turned on (it wasn't) Tried WPA and WPA2 both AES and TKIP (Live in an apartment so wont go un-encrypted and after all the garbage about WEP, didn't even go there)  The NC says its connected but no internet.  I'm posting this on a laptop with the same wireless internet connection I'm trying to connect the NC to. I've confirmed that the Update to 1.0.1 took and I really dont know what to do next.

                                                                                          • Re: Nook Color won't connect to WEP network

                                                                                            Please contact our Customer Service Team at 1-800-THE-BOOK (1-800-843-2665) and choose option 2 for Digital Support.  Please let us know if your issue was resolved.

                                                                                            • Re: Nook Color won't connect to WEP network

                                                                                              Hmm... sounds very fustrating. Which is a shame, because the device really is great once it works. All I can say is that with the origional firmware, it would NOT connect to my WEP encrypted with Shared Key authentication AP at home. Once I changed it to WEP encryption with Open authentication, it worked PERFECTLY.

                                                                                               

                                                                                              I have some older wireless clients at home that are unable to utilize any of the other encryption methods. So I have not tried those. Often, wireless devices won't connect to a "shared key" authentication system until you dig through the advanced settings and change the authentication type. However, I noticed that the Nook Color does not have any advanced wireless settings....

                                                                                              • Re: Nook Color won't connect to WEP network

                                                                                                Same here...I can connect to my router, but not get out to the Internet.  I give up. 

                                                                                                 

                                                                                                I've tried every combination of security--WPA, WPA2, WEP, AES/TKIP (including none, just for a test).  I've tried wireless n, g, and b, and every combination therein.  I've rebooted router, cable modem, and the Nook dozens of times.  At least 15 hours put into this.  The NC works fine on a public WiFi network, but not my home network (where all my other devices work fine).  

                                                                                                 

                                                                                                I upgraded the software to 1.0.1 via a sideload.

                                                                                                 

                                                                                                I believe B&N needs to list out which routers are NOT compatible with the NC, so we can quit driving ourselves nuts.  The only solution I've read here that seems to work is "buy a new router."

                                                                                                 

                                                                                                However, adding the cost/time of adding a new router makes the delta between the iPad and Nook much lower, so I may keep my router, return the NC, and get a sweet iPad.

                                                                                                • Re: Nook Color won't connect to WEP network

                                                                                                  There are several things to check:

                                                                                                  1. On the router make sure you are using WEP.

                                                                                                  2. Check to see if you have the correct SSID name, if its not listed automatically.

                                                                                                  3. Check if you have the correct password for your WEP network

                                                                                                  4. Check which protocol the router is using, (ie) B/G/N, some can have different SSIDs for G and N

                                                                                                  5. On the router see if MAC filtering is turned on. If it is you may have to add the Nook MAC address to the PERMIT table.

                                                                                                  • Re: Nook Color won't connect to WEP network

                                                                                                    If you are using a "Zoom" modem, their support staff has informed me that they are incompatible and will not work.

                                                                                                  • Re: Nook Color won't connect to WEP network

                                                                                                    **************************************************************************************************

                                                                                                    ANDROID DEVICES DO NO SUPPORT AD HOC CONNECTIONS (tethering)!!!!!!!!!!!

                                                                                                     

                                                                                                    I just purchases a nook color for my fiance this Christmas, I also bought a Android tablet for myself and neither would tether wirelessly with my phone (Touch Pro 2).

                                                                                                     

                                                                                                    I checked around and I remembered that Android based devices do not work with AD HOC connections. I also confirmed this with xda-developers (a popular tech site). So if your trying to wirelessly tether/connect your phone to a ad hoc network and can't see your wireless network this is your problem.

                                                                                                     

                                                                                                    I'm currently looking for a program for my phone that will allow me to tether using a non "AD HOC" method, but so far no luck.

                                                                                                     

                                                                                                    From the post I've read on here this is the main problem, the other problems are network configuration issues.

                                                                                                    **************************************************************************************************

                                                                                                     

                                                                                                      • Re: Nook Color won't connect to WEP network

                                                                                                        I imagine the only way your Nook Color would connect to a mobile WiFi device is if that device truely functioned as a standard WiFi access point and not as an Ad Hoc connection. A quick way to test this is use your Windows based laptop to look at the wirieless WiFi provider. In the Wirleless connections, what does the icon look like? If it looks like a laptop, then the WiFi device is working in Ad Hoc mode. If it looks like a regular antenna or access point (like the one at your house) then the Nook Color should be able to connect to it.

                                                                                                         

                                                                                                        I am not that familiar with WiFi from cellular devices, but I think several vendors are advertising "mobile hotspot" capibilities on thier phones and other cellular devices.

                                                                                                         

                                                                                                        Now, if you are trying to tether your actual laptop to a phone (Andrid or other) and are having problems, check out a program called PdaNET. But this is off topic here.

                                                                                                         

                                                                                                        Best of luck!

                                                                                                      • Re: Nook Color won't connect to WEP network

                                                                                                        I'm also having a problem.  Wi-Fi works fine at home with my laptop, PDA and X Box, but I can't get a connection to Nookcolor.  My Wi-Fi connections shows up, but when I try to connect it goes back saying "disconnected".  I can go to a coffee shop that offers free Wi-Fi and it's fine.  My service provider acts like they don't know what I'm talking about and maybe I just don't know what to ask for.  Any ideas?.

                                                                                                        • Re: Nook Color won't connect to WEP network

                                                                                                          WOOOHOOO I Finally got it to work... My Wife Network setting was not compatible had to pay for a engineer to fix just need to change a setting on the router to TKIP... spent hours waiting for BN support when I got there they just sent me on a wild goose chase... get a smart friend and have them change your router setting to TKIP it should work.. also get the 1.0.1 update on the nook color support site

                                                                                                          • Re: Nook Color won't connect to WEP network

                                                                                                            i have WEP enabled wifi in my house...and haven't had a problem connecting to my network.... you might want to go to settings>wireless ... and make sure under security WEP is enabled.

                                                                                                            • Re: Nook Color won't connect to WEP network

                                                                                                              I could not get my NookColor to connect to my home wireless network (Apple Airport Extreme). It would try and just say 'failed'. No clue as to what the problem is. After many hours of searching various blogs for the Nook, Android etc., I stumbled across a solution fo rme.

                                                                                                               

                                                                                                              It's a misunderstanding of what is meant by 'password'. If someone comes to my house and wants to connect to my home network, I tell them to use 'mysecretpassword' and they connect just fine. However, this is NOT what the Nook wants. I had to dig into the Mac's system preferences, then network, click on advanced, highlight my network, then click on the little pencil shaped icon to display the WEP password, click on 'show password'. THIS is the password the Nook needs to connect. Once I entered that, it works just fine.

                                                                                                               

                                                                                                               

                                                                                                                • Re: Nook Color won't connect to WEP network

                                                                                                                   


                                                                                                                  Guvadafe wrote:

                                                                                                                  I could not get my NookColor to connect to my home wireless network (Apple Airport Extreme). It would try and just say 'failed'. No clue as to what the problem is. After many hours of searching various blogs for the Nook, Android etc., I stumbled across a solution fo rme.

                                                                                                                   

                                                                                                                  It's a misunderstanding of what is meant by 'password'. If someone comes to my house and wants to connect to my home network, I tell them to use 'mysecretpassword' and they connect just fine. However, this is NOT what the Nook wants. I had to dig into the Mac's system preferences, then network, click on advanced, highlight my network, then click on the little pencil shaped icon to display the WEP password, click on 'show password'. THIS is the password the Nook needs to connect. Once I entered that, it works just fine.

                                                                                                                   

                                                                                                                   


                                                                                                                   

                                                                                                                  Yeah, that was my problem too.  Sad to say my router hass always been unsecured.  I didn't know how to do it and never bothered with it.  But reading all these posts here about needing to have a secured network, I decided to try it.  After a couple of false starts I was able  to secure my network.  It is easy to do in retrospect, not so easy while I was going thru it.

                                                                                                                   

                                                                                                                  When I went to try the Nook I couldn't get it to connect.  When I set up my security I was asked to create an Admin password as well as a user password(for guests).  I figured one of these would be the one to work on the Nook but they are not.  Instead the "password" that I had to enter to make it work was what my D-Link DIR-615 router calls the "Pre-Shared Key".  That originally was a 64-character alphanumeric key that was already on the router.  I changed it to a more manageable 13-character and that was what I entered in my Nook as the password.  And success.

                                                                                                                   

                                                                                                                  I think that maybe why a lot of people are having problems connecting to their WIFI, simply entering the wrong "password".     

                                                                                                                  • Re: Nook Color won't connect to WEP network

                                                                                                                    Thanks....this worked for me!!  Avoided a lot of frustration.

                                                                                                                  • Re: Nook Color won't connect to WEP network

                                                                                                                    I have a WEP setup and have never had a problem. 

                                                                                                                     

                                                                                                                    Just make sure you ALLOW/DENY list is not turned on.

                                                                                                                    • Re: Nook Color won't connect to WEP network

                                                                                                                      I too cannot set up using my WEP address

                                                                                                                      • Re: Nook Color won't connect to WEP network

                                                                                                                        Okay, here's my two cents worth...after I tried EVERY fix anyone suggested to me, I FINALLY got connected and I didn't change squat with my router (which works beautifully with my Nook (not color), our laptops, wii, xbox360, DS, etc, etc, so who wants to CHANGE stuff??)

                                                                                                                         

                                                                                                                        Here's what I did: instead of letting the NC scan for your SSID and then putting in the password, go to settings, click "wireless", click "other network", THEN input your SSID, security type and password, click "save".  That's it...after HOURS of frustration it connected in two seconds WITH internet.

                                                                                                                         

                                                                                                                        And here's two more cents worth: if you folks really have a WEP network, please, please PLEASE upgrade (or just change the settings) to WPA or WPA2.  You're only ASKING for trouble.  You're network is a sitting duck with WEP.  My 16 y/o son could crack it in no time just for fun...but the kids on your block might not be in it just for fun!  There are people who drive around just checking for places they can steal internet and do all kinds of dastardly things on your dollar...K, I'm done ::tucks soap box back under desk::

                                                                                                                        • Re: Nook Color won't connect to WEP network

                                                                                                                          use TKIP insead of AES thats what causing the problem with my network

                                                                                                                          • Re: Nook Color won't connect to WEP network

                                                                                                                            I'm also having trouble connecting to my WEP network but other devices (iPhone for example) can connect.  I tried changing the security to WPA but that causes the wireless network to fail.  I'm using a Linksys router and checked the setting on it - it is configured to WPA security.

                                                                                                                             

                                                                                                                            Any ideas?

                                                                                                                            • Re: Nook Color won't connect to WEP network

                                                                                                                              I put in my password and it doesn't connect

                                                                                                                              • Re: Nook Color won't connect to WEP network

                                                                                                                                I just got the Nook Color today to view my textbooks on but I can't get the wifi to work. I have tried resetting my router and forgetting on the nook and rebooting the nook. I tried to find the MAC thing everyone was talking about on the router settings but couldn't figure out where to find it. I am using a WEP connection and am using the correct password but it just keeps on saying obtaining IP addressing, scanning, disconnecting, connecting and repeating that cycle. Does anyone know how to fix this problem?

                                                                                                                                  • Re: Nook Color won't connect to WEP network
                                                                                                                                    geertm

                                                                                                                                    mandy05 wrote:

                                                                                                                                    I just got the Nook Color today to view my textbooks on but I can't get the wifi to work. I have tried resetting my router and forgetting on the nook and rebooting the nook. I tried to find the MAC thing everyone was talking about on the router settings but couldn't figure out where to find it. I am using a WEP connection and am using the correct password but it just keeps on saying obtaining IP addressing, scanning, disconnecting, connecting and repeating that cycle. Does anyone know how to fix this problem?


                                                                                                                                    Some things you can try:

                                                                                                                                     

                                                                                                                                     NC only support WEP Open, not WEP shared. If your router is set to WEP shared, change this to WEP Open.

                                                                                                                                     

                                                                                                                                    If you have an N router. Set speed to just G, instead of G/N.

                                                                                                                                     

                                                                                                                                    If you have a MAC filter active, disable MAC filtering.

                                                                                                                                    • Re: Nook Color won't connect to WEP network

                                                                                                                                      Hi Mandy05,

                                                                                                                                      ------------------------------------------------------------------------------------------------------------------------------------------

                                                                                                                                      Mandy05 Wrote...

                                                                                                                                       

                                                                                                                                      I just got the Nook Color today to view my textbooks on but I can't get the wifi to work. I have tried resetting my router and forgetting on the nook and rebooting the nook. I tried to find the MAC thing everyone was talking about on the router settings but couldn't figure out where to find it. I am using a WEP connection and am using the correct password but it just keeps on saying obtaining IP addressing, scanning, disconnecting, connecting and repeating that cycle. Does anyone know how to fix this problem?

                                                                                                                                      ------------------------------------------------------------------------------------------------------------------------------------------

                                                                                                                                       

                                                                                                                                      Hi Mandy05,

                                                                                                                                       

                                                                                                                                      I have also experienced the same issues/symptoms as you. I have passed along some suggestions that you may also choose to try with some step by steps in how to complete them - I have sent these via Private Messages (PM) to you where I will continue to help should you so choose. Given that you are new (as I am as well and may not know your way around in the forum), you can access your private messages from the top grey boxed area that is located at the top of this webpage (once you are signed in) where you find the words B&N Community. Beneath those words you will see Your Screen Name - Mandy05, the word Logout, My Profile, Help and then a small envelope : ) which will demonstrate a number count and the word Unread - Meaning the number of unread messages you have waiting for you to be read. As mentioned, you may or may not already know this alternative means of obtaining help. : )

                                                                                                                                       

                                                                                                                                      I welcome you to go there and also consider some of the suggestions that those users here in this post (and other posts/forums) and myself may have and the additional resources I provided to you directly which you may not have considered. And as a reminder, Sam Levine (SLevine - Screen Name)is also there to be of support - she welcomes those experiencing such wi-fi issues to contact her directly using the PM messaging utility.

                                                                                                                                       

                                                                                                                                      As mentioned, I am here to relate and here to help you anyway I can Mandy.

                                                                                                                                       

                                                                                                                                      Mike 

                                                                                                                                      • Re: Nook Color won't connect to WEP network

                                                                                                                                        I got my nookcolor to view textbooks too - but if you even get the thing to work with your router, you still cannot view NookStudy texts on your NookColor.

                                                                                                                                        You can only view nookstudy on your pc. If this is not what you want, you might as well just return the d%$^& thing. Got mine in Dec2010, and still cannot connect at my home. Only at hotspots like B&N, Starbucks, etc

                                                                                                                                      • Re: Nook Color won't connect to WEP network

                                                                                                                                        Same problem, but I don't think it's a "wireless" issue.  I'm wondering if the issue is how the Nook engineers implemented the TCP/IP protocol stack in the device.

                                                                                                                                         

                                                                                                                                        We have a couple Nook Touch devices and they all work.  The Nook Color is the only one that won't connect.

                                                                                                                                         

                                                                                                                                        Our network is configured so that the wireless router does not hand out DHCP addresses.  Our wireless router is used purely as an access point for devices to connect to a more robust business grade wired router.  The wired router hands out the DHCP address.

                                                                                                                                         

                                                                                                                                        The Nook Color makes the wireless connection with the wireless router.  The wireless connection part hasn't been an issue.  Obtaining an IP address via DHCP is where things appear to fall apart.  The DHCP logs on the wired router show the Color Nook MAC address connecting in, but with a 10.X.X.X. network address.  The Color Nook makes a request for an IP address from the DHCP address pool.  The wired router refuses the Nook saying it has an invalid network address (10.X.X.X is not the same network as the wired and wireless routers have been configured).  Nothing in our setup can assign the Nook Color an IP address of 10.X.X.X., and it is not the address class one typically sees assigned to consumer grade products.  No amount of clearing and resetting the Color Nook clears the 10.X.X.X IP/Address.

                                                                                                                                         

                                                                                                                                        If the issue with the Nook Color were a "wireless" issue then it would never be able to connect to our wired router, and the wired router would never receive DHCP requests.

                                                                                                                                         

                                                                                                                                        A variety of mothods to assign a DHCP address to the Nook Color were tried: no filtering, MAC level reserved DHCP addresses, open pool address assignments, binding addresses to the MAC address, etc.  In addition we tried various levels of wireless encryption, different length passphrases (the Nook Color always connected).  Nothing appears to work in terms of allowing the Nook Color to obtain a correct IP address from our router.

                                                                                                                                         

                                                                                                                                        All this time the Nook Touch connects quickly, and without a problem, using the same setup.

                                                                                                                                         

                                                                                                                                         

                                                                                                                                        • Re: Nook Color won't connect to WEP network

                                                                                                                                          I went through all the same things every one has mentioned in this thread.  Then I remembered a support guy from my wireless router team mentioned the security options might effect different devices.  I changed my security from WEP to WPA-PSK and that worked. I am now able to connect to this router network.

                                                                                                                                          • Re: Nook Color won't connect to WEP network

                                                                                                                                            I just received mine a couple days ago and am having the same issue. Very disappointing!! Hopefully some of these posts I have read will help me get up and running.

                                                                                                                                            • Re: Nook Color won't connect to WEP network

                                                                                                                                              I had the same symptoms as many of the folks here. I restarted the linksys, etc, but then realized I was entering the wrong info in the Nook color. Setup asks for the password, so i put in what the linksys calls the "pass phrase". This is a string that i set up in the linksys. But what Nook really wanted was the Security Key. This is a very long alphanumeric.

                                                                                                                                               

                                                                                                                                              All worked beautifully after that on WEP. Seems to be faster too.

                                                                                                                                              • Re: Nook Color won't connect to WEP network

                                                                                                                                                I could  not connect my Nook Color after changing to different carrier, with a new router, the passcode the tech gave me showed lower case on two letters, my Nook would not connect, checked the passcode on the router itself, the two letters are upper case, retried, worked fine.