I called NOOK Support this morning regarding the problem with the dead spots on my NOOK, and I tried to fix a long standing problem with my e-mail while I had them on the phone. This required hanging up in the middle of the conversation, calling TimeWarnerCable, and then calling NOOK Support back.
I hate what I am going to say and I hate that I am the one saying it, but it needs to be said, and now that I'm saying it, I hope that if this is an issue for you, I hope you say it too.
I CANNOT UNDERSTAND THE PEOPLE AT NOOK SUPPORT!!
I am not a raciest or a bigot and I hate this conversation and the fact that we even have to have this conversation, but I strongly feel that B&N needs to know what a problem this is. I'm not sure where I am calling when I dial NOOK Support, but I am now more certain than ever that it is outside of the United States. I call them because I have a problem with my NOOK, not because I want to insult somebody or to make somebody feel bad about their nationality. But after having to ask them so many times what they said, they do start to get irritated at which time I am already fed up. They speak broken English or very poor English and then they are offended because I ask them to repeat themselves? HA! There's nothing wrong with my English!!
Maybe B&N should open a NOOK Support Center here in the United States. Maybe they should be willing to pay people here to keep it open on the weekends and on holidays because it would be worth it to their AMERICAN customers to be able to speak to a service representative that can be understood. If I have to call there three times, I feel very strongly that at least once out of the three I should be able to speak with someone who speaks and understands my language! I certainly don't want to speak with anyone who thinks I am insulting them because I don't understand them.
I am at a crossroads now where I know my NOOK needs to be replaced. Do I really want to buy another NOOK when I already know what is at NOOK Support? Do I really want to do this to myself again? Maybe in between now and the time I buy the replacement I will get phone numbers for all the support people (iPad, etc.) so I can find out in advance who, if anyone, speaks English.
I should not have had to write this post. Luckily, I am angry enough that I don't care that I did.
Please forgive any typos and have a very nice day!