3 Replies Latest reply on Aug 2, 2013 9:35 AM by Firebirdchick

    Problem with Nook buy 1 get 1

    soccer-lax-mom

      this was from Sunday:
        DON'T BOTHER WITH THIS. I WENT INTO THE STORE AND PAID FOR THE 1 BOOK I WANTED AND INDICATED THE BOOK I WANTED FOR FREE. WELL ALMOST 4 HOURS LATER NO EMAIL WITH AN ACCESS CODE. CALLED CS. WASTED 25 MINUTES. CALLED THE STORE. UN-IMPRESSED WITH THE PRINCETON NJ STORE MANAGER. WHERE ARE MY BOOKS? BN HAS MY MONEY. I AM BEYOND PISSED

      This is from Monday:
       I called the retail c/s - they couldn't help - they said that they have no access to the info and to call the store - which I did
      got a very nice assistant manager (Kristine) who tried to help me.  well she was told that "they" are aware of the problem and that it is affecting a number of stores.  "they" are working on the problem and will send the access codes to the store - NOT TO ME!!
      Let see if and when they call me back. and what they say. 
      I am really dissappointed with the lack of service and the fact that "they" released this promotion with such bugs