6 Replies Latest reply on Jan 10, 2013 12:23 PM by Miss_Kilman

    Ultraviolet movies listed as 'Unsupported'

      I recently added UV copies of "The Dark Knight Rises" and "The Adventures of Tinin" to my Nook HD, yet they have little tabs on the side that read 'Unsupported'.... and they will not stream.

       

      I have added UV copies of "Men in Black 3" and "Prometheus" that work just fine...

       

      Why are these others not working?  "TDKR" was added through Flixster (per the enclosed instructions), and "Tintin" was added through the Paramount UV website.

       

      I'm not seeing ANY solutions online... either on B&N, or on UV....

       

      Help?

        • My Theory on why some Ultraviolot Movies are "Unsupported"
          Rignes

          I have no hard proof of this yet.  But I seem to be noticing a pattern of behavior. 

           

          It seems that only movies that are also in BN's catalog work propperly on the Nook.  For instance, each of my movies that work show as "Purchased" when I search them in the Nook Shop, but all of the ones that don't work show no results in the search.

           

          My is that the movie has to match exactly between UV and BN for it to work correctly.

           

          What I'm expecting is to see some of these Unsupported movies suddenly become available when BN ads them to the catalog.  A good example would be The Lord of the Rings movies.  I own all three Extended Editions on UV but only The Fellowship of the Ring works on the Nook.  Fellowship of the Ring Extended is available in the Nook Shop, but The Two Towers and The Return of the King are only available in their Theatrical release versions.

          • Re: Ultraviolet movies listed as 'Unsupported'
            Michael_the_Writer
            I noticed in update 2.0.4 "TDKR" displayed as "Purchased" in my Nook's Library but couldn't be played unless through Flixster. With the latest update, 2.0.5 it now displays as "Unsupported" in my Library and when I updated Flixster it says I can't watch the movie because I have a rooted device. Seems like this might be due to conflicts between UV, Flixster, and B&N. I'm sure they'll work it out eventually. Sorry.
            • Re: Ultraviolet movies listed as 'Unsupported'
              swollen_ostrich

              I just got a Nook HD and hooked it to my UltraViolet account.  It only showed 13 of my 22 UV movies. out of them, The Dark Night Rises, The Perfect Storm, Girls Season 1, and Katy Perry Part Of Me are all shown as unsupported.

               

              The Dark Night Rises in NOT in the BN store, The Perfect Storm IS in the BN store, Girls Season One is NOT in the BN store, Katy Perry Part of Me is NOT in the BN store.

               

              The following UV movies that I own do NOT show up on the Nook HD when I link my account at all:  Prometheus, Miss Congeniality, Van Helsing, Space Jam, Demolition Man, Blow, Mars Attacks, and Harry Potter Deathly Hollows Part 2

               

              There seems to be no rhyme or reason to this unsupported issue.  It's not provider, because some of the movies where Flixster is the vendor show up, some don't, one UV movie that is in the BN store is unsupported, one that is in the BN store doesn't show up at all on the device.

               

              I think the whole UV system as a whole is buggy as hell.  I have had to contact their tech support more than once to get movies I own to show up anywhere.

                • Re: Ultraviolet movies listed as 'Unsupported'
                  ewilson1114

                  That's interesting-- I too have Harry Potter and the Deathly Hallows pt. 2 as an ultraviolet movie but mine DOES show up on my HD+. Unfortunately it only shows up as unsupported.

                  • Re: Ultraviolet movies listed as 'Unsupported'

                    There seems to be no rhyme or reason to this unsupported issue.  It's not provider, because some of the movies where Flixster is the vendor show up, some don't, one UV movie that is in the BN store is unsupported, one that is in the BN store doesn't show up at all on the device.

                     

                    I think the whole UV system as a whole is buggy as hell.  I have had to contact their tech support more than once to get movies I own to show up anywhere.


                    I have to agree with Ostrich. Buggy. However, I do know that a few of the film providers (Paramount, I'm looking at you) try to limit the ways in which you can view their content. In spite of the fact that the movie houses have joined together on UV, they are stillin competition with one another. So there has been some foot-dragging as well as some pettiness in trying to force people to use proprietary viewing methods for specific content.

                     

                    Things are looking up. The long-promised, online version of disc-to-digital through Walmart's Vudu service is about to finally launch.

                     

                    UV is still young (only a little over a year old). Also, trying to make big movie production companies work together nicely is a lot like hosting a birthday party for 4 year olds. Lots of whining, crying, breaking things and general pandemonium. Frankly, I'm amazed that a single UV copy shows up anywhere! We will probably just have to bide our time and wait for the services to improve.