17 Replies Latest reply on Jul 8, 2012 9:34 AM by Mark_OB1

    Nook Color Keyboard Sensitivity?

      Hello,

       

      Is there any way to adjust the nook color's keyboard sensitivity?

       

      I seem to be constantly double or even triple tapping while I type. This is especially frustrating when entering passwords. I may just have fat fingers, but I don't have this issue on my iPhone or Cruz Tablet (also Android).

       

      Thank you

        • Re: Nook Color Keyboard Sensitivity?

          No, we don't have any way to calibrate the keyboard sensitivity.  Did you ever try using the keyboard on a demo unit at the store?  If so, did you have problems there?

           

          If you are connected to the power charger, see if disconnecting helps the situation.  Regardless, you should probably contact our Customer Service Team at 1-800-THE-BOOK (1-800-843-2665) and choose option 2 for Digital Support.  Please let us know if your issue was resolved.

           

          -Jeffrey

            • Re: Nook Color Keyboard Sensitivity?

              Hi Jeffery,

               

              Your hunch was correct. The double and triple keyboard taps only happen when connected to the wall charger.

               

              To experiment I also tried when connected to the USB (I left it connected after ejecting the device). This significantly slowed down the typing experience. It appears the charging circuit is laid out too close to the keyboard, and\or the charging thread is messing with the keyboard priority.

               

              In any case this is likely the major source for WEP connection issues. I was doing my initial charge, trying to connect to my WEP router. It said it was connected, but would not let me register until I corrected the password. It took some careful debugging to see that I was entering more characters than anticipated. This seems like a common use model for anxious new users who know that Li batteries should get their full charge first.

               

              Thank you for the work-around, I guess I will unplug when I need to type. Hopefully it is a firmware issue which can be fixed in a future release. I will call support to officially log the issue.

               

              Thanks, Ken

              • Re: Nook Color Keyboard Sensitivity?

                I just got my Nookcolor today (eee!!!) and have the same issue.  The key presses are repeated two or three times when plugged in.  I didn't notice the problem unplugged. 

                 

                On a side note, EVERYTHING is a lot slower to respond when the power is connected.  The welcome video was choppy playing until I unplugged the power.  Same goes for scrolling.  I have faith B&N and fix this with a software update.  *fingers crossed*

                • Re: Nook Color Keyboard Sensitivity?

                  Hi, I had the same problem with erratic behavior for the touch screen keyboard which only happened when the Nook Color was plugged into the wall charger. For me the cause of the problem turned out to include the wall charger itself, and not simply the USB cable or connector end.

                   

                  After reading the posts here and in a couple of other threads I decided to head to the nearest B&N and ask to try a different charger. The sales associate was very kind, patient, and willing to help, despite the Christmas shopping crowd. He said he never heard of the problem, but it was easy to demonstrate in the store since I brought along the original charger and USB cable.

                   

                  He was agreeable to try a different charger but he wanted to call Customer Service first. Their recommended solution was to unregister and reset the Nook Color. I informed the associate that I performed that operation a few times the night before with no improvement, so he skipped that step and tried one of their chargers. Sure enough, the problem disappeared so the associate kindly offered a new replacement charger.

                   

                  I assumed the faulty part was the USB cable or the connector end, and I had one brief opportunity to troubleshoot:

                  1. Old USB cable + old transformer = erratic keyboard.

                  2. New USB cable + new transformer = works great.

                  3. New USB cable + old transformer = erratic keyboard.

                  4. Old USB cable + new transformer = (did not test)

                   

                  Unfortunately I didn't have a chance to try the last combination, so I can't say whether the old USB cable was bad as well, but certainly the old transformer was causing some sort of interference with the touch screen.

                   

                  One other thing I noticed. The old and new transformers are nearly identical in external appearance. The model numbers are the same "BNRP5-1900". But some codes along the bottom of the flat rectangular surface are different, for example the old transformer indicated "R1046" in the lower right corner while the new one has "R1047".

                   

                  If you are having this problem my advice would be to obtain a complete replacement charger and USB cable, just to be safe.

                   

                  John

                   

                  • Re: Nook Color Keyboard Sensitivity?
                    Have the same issue. Forget about typing while plugged in! Design flaw? Any efforts from BN to make it right?
                  • Re: Nook Color Keyboard Sensitivity?

                    I had the same problem, soooo frustrating. Glad to hear it only happens when plugged in. I hope to see the new software will show the wifi password and also allow the screen sensitivity to be adjusted.

                    • Re: Nook Color Keyboard Sensitivity?

                      Kudos to rmktherapy

                       

                       

                      "In any case this is likely the major source for WEP connection issues. I was doing my initial charge, trying to connect to my WEP router. It said it was connected, but would not let me register until I corrected the password"

                       

                      This is probably the answer to why alot of people had trbl setting up WIFI when they got the Nook. (I'm sure all of us where excited and tried to get online while we plugged in for the initial charge)

                       

                      Does not explain dropping the internet connection. Still waiting on a good answer/solution for that  

                       

                      I so want to eat crow on that issue  :smileyvery-happy:

                      • Re: Nook Color Keyboard Sensitivity?

                        Just picked up a NOOKcolor yesterday for the wife and I've noticed how miserable the touchscreen is.  Constantly repeating letters, or using the crossword puzzle, I'd press one letter and another letter clear across the keyboard would appear on the screen.  I'd use the browser, and zooming in/out would cause it to freak out - it'd cycle between zoom in/out rapidly just causing the screen to flash.

                         

                        Long story short, removed the USB cable and no more issues.  Touch screen seems to do what is expected.  We also had another problem with the USB port, it took some force to get the USB charge cable in to charge the nook before we used it for the first time.  My wife had to ask me to plug in the cable because she was uncomfortable with the amount of force required to insert it (yes, it was oriented properly).

                         

                        This idea of there being something wrong with the USB port makes sense since 1) we couldn't insert the cable easily and 2) removing the cable makes the touch screen work.

                         

                        However, wouldn't a replacement unit suffer from the same design flaw?  Is it a design flaw or a manufacturing issue?

                         

                        I bought it at Best Buy because I'd read of B&N's horrendous return/exchange policies.  The issue is, I live in a rural area so Best Buy or B&N are both ~120 mile round trip... I'm concerned if I do an exchange through the mail of getting the 'could not reproduce' charge from B&N or ending up with a refurbished unit.  I guess a long drive into the city is in store for me!

                        • Re: Nook Color Keyboard Sensitivity?

                          I was having the same issue with my keyboard and screen and sure enough unplugged the charger and presto no more problems!

                           

                           

                          • Re: Nook Color Keyboard Sensitivity?

                            Well, here it is - April 2012 and the same problem still exists. Way to go B&N!

                            • Re: Nook Color Keyboard Sensitivity?

                              I know everyone is talking about the charger, but since the post is in reference to the keyboard, I'm adding my 2 cents here. I'll start with an opinion...AWFUL touch screen...just sayin. On to my specific problem.

                               

                              When using the keyboard in portrait whether off or on the charger, letters O and K do not work at all on the right side. On the left side letters W,E,R,S,D,F,Z,X, and C do not work what-so-ever.

                               

                              Icons that fall within this approx 1inch strip from top to bottom on the left side are also entirely unresponsive.

                               

                              I cant even search for books to buy in the shop app with a third of the letters unresponsive.

                               

                              Of course the warranty is now just about 2 weeks out of date or I'd march it right back up to the BaM rep that sold it to me.

                               

                              Anyone else having this problem?

                                • Re: Nook Color Keyboard Sensitivity?
                                  Mark_OB1

                                  qabal75 wrote:

                                   

                                  When using the keyboard in portrait whether off or on the charger, letters O and K do not work at all on the right side. On the left side letters W,E,R,S,D,F,Z,X, and C do not work what-so-ever.

                                   

                                  Icons that fall within this approx 1inch strip from top to bottom on the left side are also entirely unresponsive.

                                   

                                  This is a much larger dead zone than most people having (non-charger induced) trouble report.

                                   

                                  Of course the warranty is now just about 2 weeks out of date or I'd march it right back up to the BaM rep that sold it to me.

                                   

                                  I'm assuming it has been fine in the past, and only started misbehaving recently?  (Otherwise you wouldn't have waited until 2 weeks past the warranty to start complaining about it.)  If so, then I'd ask what has changed? 

                                   

                                  New screen protector, excessive finger oil buildup, summer humidity, new software update, a short but quick trip to the floor :smileywink:, etc, are all potential culprits.  Or some combination of the above.

                                   

                                  - Mark