2 Replies Latest reply on Dec 31, 2012 3:03 PM by eB00k

    Unable to read book on Nook or free apps

      Happy New Year!  I'm a new author and very new to eBooks.  I've published with Amazon and the product sells very well and works perfectly on Kindles and free apps.  I recently published with B&N and have experienced nothing but problems.  After spending several weeks, my book finally uploaded onto the server (in spite of constant error messages).


      I recently sold my first book on a Nook but the reader is unable to read the book...only the first page was available.  They called support, but could not resolve the issue.  I recently purchased my own book to test the free apps (for my desktop and laptop)...the apps keep crashing.  When I attempt to read the book using the "Read Instantly" feature, the book takes forever to render and quite often crashes the browser.


      I've written the book in HTML which renders perfectly on Amazon and also B&N (although only after I've uploaded and viewed the book before saving).  It appears that when the book is accessed by a customer, the book has enormous glitches.


      I've contacted Customer Support in the past (while trying for several weeks to get the book approved). I have little confidence in their ability, hence I'm trying seasoned authors that might be able to give me some advice.


      Thank You in advance

      ~Diesel Strommer


        • Re: Unable to read book on Nook or free apps

          Hmmmm, I've not uploaded HTML before, so I cannot say if that's where your problem lies. I do know that KDP and Pubit use completely different conversion software, so where HTML works for KDP it might be why it doesnt want to work so well with Pubit. You might want to try to save your WIP as a 97-2003 doc (as it plays nicer with Pubit's conversion) and see how that goes, or since you seem well versed, convert your HTML to epub and upload that instead.



          Hope this helps :smileyhappy:




          • Re: Unable to read book on Nook or free apps

            Hi Diesel,


            Although there are many similarities between the html files used to create Kindle and Nook ebooks, there are some surprising differences that can create the kind of trouble you and your customer are observing.


            Sadly, it sounds like you didn't test your Nook ebook before publishing it. There's a very good reason why PubIt! provides an epub of your converted book for you to download and test before you publish it. Without testing it, you are bound to have trouble if you are new to the ePub standards upon which the Nook platform is based.


            Personally, I would NEVER leave an ebook for sale on ANY e-reader platform until I walk in my customer's shoes by being my first customer, buy a copy, download it to a clean e-reader and test it. You are treating your customers poorly if you don't carefully test your self-published ebooks before someone else buys one.


            Regarding your problem ...


            I ran into a similar-sounding problem the first time I converted an ebook to the Nook platform. The book in question had already been converted to the ePub format for KindleGen. The mobi file I produced worked great on all Kindle devices and software. But it crashed on Nook devices and software. In my case, the problem was that I used a single html file for the text of the book. It was a large book (335,000 words) and the html file was 4 MB (4,000 KB). That was the problem.


            I had ignored the B&N PubIt! ePub Formatting Guide which stated that html files should be less than 300 KB because the guide is old (from 2010). I was mistaken—the 300 KB limit still stands. As soon as I divided the text into smaller single-chapter files, all problems disappeared. On the Nook, the smaller files also makes navigating the ebook much faster.


            If your html file is 300 KB or larger, that would be the first problem to solve: divide it into smaller files. This also means you will no longer be able to submit your book as an "html" file because PubIt! requires an ebook to be submitted as a single file. Therefore, I also strongly recommend that you go all the way, as Melissa suggested, and create an epub file, yourself.


            If you are good with html, there is nothing to stop you from creating an epub file. You'll need to prepare a opf and ncx file (both in xml) and a css file. Then you zip them and rename the zip file with an ".epub" file name extension. It's fairly easy for someone with basic html skills. And all of the work you do will help you submit better ebooks to Amazon KDP, also. So none of this will be wasted effort.


            Once you have your book converted to an epub file, use the free Google ePub validation tool to test your file. Don't submit it to PubIt! until it passes the validator with zero errors. (Note: The oversize html files will not generate an error so you'll want to adhere to the Nook peculiarities listed in B&N's guide such as html file size.)


            To read the details of my ordeal and the solution see the topic "Advanced problem solving of a large ePub for the Nook ..." in this forum. The ebook in question was my wife's and, because I was new here and wasn't sure I would need to open my own account for this forum, I wrote under her PatMH account and noted the same in my sig that it was me writing for her.


            I hope the problem you've discovered is nothing more than the html file size. But there are other things that can cause the symptoms you described and we probably can't provide any further help without looking at your html code.


            Kind regards, David