8 Replies Latest reply on Feb 12, 2014 12:12 PM by laurieb52

    Spontaneous migration?

    Zeph

      Saturday I was at B&N with my HD+, and purchased a few books over WiFi while I was there.  Yesterday, when I turned on my Nook I discovered that more than two-dozen books previously downloaded -- some of them weeks ago -- were suddenly now residing only in "the cloud".

       

       

      WTF??

       

       

      The list mostly consisted of purchased items, although 4 or 5 free books had also relocated themselves to cloud storage.  Occasionally, I have accidentally sent a single book to the cloud while attempting to send it to a shelf, since the cloud button is right below the shelf button, and an inaccurate finger-touch can sometimes do that.  But that's not what happened in this case, since I wasn't even looking at most of these books, much less manipulating them.  I did not relocate these books to the cloud. 

       

      There's no lack of memory on the Nook -- I've got the 32GB model, and the memory's less than 10% full. 

       

      I hope this is not going to be a persistent problem, because although I got all the books back on the Nook, it took over half an hour to DL all of them.  It's especially annoying to discover this after I've gotten home -- where there is no WiFi -- because it means that the books affected are unavailable to me until I have a chance to get the Nook back into a WiFi zone.

       

       

      Anybody know what's going on here? 

        • Re: Spontaneous migration?
          keriflur

          Can't say I have any idea what happened - I'm not an HD owner - but do you have a computer that you're backing up your books to?  If not, you should probably start.  You can download the books via Nook for PC/Mac or Nook Study, or one-by-one through your library on the website.  Once they're on your computer, if they ever spontaneously migrate again, you can at least sideload them and read until you get to a wifi location.

            • Re: Spontaneous migration?
              Zeph

              keriflur wrote:

              Can't say I have any idea what happened - I'm not an HD owner - but do you have a computer that you're backing up your books to?  If not, you should probably start.  You can download the books via Nook for PC/Mac or Nook Study, or one-by-one through your library on the website.  Once they're on your computer, if they ever spontaneously migrate again, you can at least sideload them and read until you get to a wifi location.


              Yeah, I have them backed up, although at the time the computer they were backed up on wasn't where I was.  I've got an SD card I'm going to put them on as well, but... this should not be happening.  It makes me think nervously of the time that Amazon snatched 1984 back from its users...

                • Re: Spontaneous migration?
                  keriflur

                  Zeph wrote:

                  keriflur wrote:

                  Can't say I have any idea what happened - I'm not an HD owner - but do you have a computer that you're backing up your books to?  If not, you should probably start.  You can download the books via Nook for PC/Mac or Nook Study, or one-by-one through your library on the website.  Once they're on your computer, if they ever spontaneously migrate again, you can at least sideload them and read until you get to a wifi location.


                  Yeah, I have them backed up, although at the time the computer they were backed up on wasn't where I was.  I've got an SD card I'm going to put them on as well, but... this should not be happening.  It makes me think nervously of the time that Amazon snatched 1984 back from its users...


                  Rest assured that it's not malicious. I'd assume it's a bug, either in the nook or, more likely, in their systems. 

              • Re: Spontaneous migration?
                BFCoughlin

                I have the HD+, and I have had the same thing happen.  I have never sent a book to the cloud.  On rare occasions, I have archived a book (by accessing the hidden menu--which requires deliberation and effort.)  But many of my books have spontaneously migrated to the Cloud.  None that I have opened recently--but at least on that I have opened but not finished.  It's not a huge big deal to me, but it is annoying. I have plenty of space available, so that can't be the issue.  I'd just prefer the books remain on my device until or unless I remove them of there's a compelling reason (lack of space) for them to absent themselves without leave.

                • Lost current page
                  Doug_Pardee

                  I haven't noticed that specifically, but last night I took my NOOK HD to a B&N store and read one of my NOOK Books for a while. Not read-in-store, I was there for a meeting. The NOOK HD did hook up to the in-store WiFi when I turned it on. When I got home, both my NOOK HD and my B&N account had totally lost any record of what page I was on, so I got started over at the cover page. Rather annoying.

                  • Re: Spontaneous migration?
                    Zeph

                    OK, this has gone beyond merely annoying.  Yesterday I spent over an hour re-downloading books that had mysteriously moved themselves to the cloud.  Shut off the Nook, went home, and when I turned it on an hour later, a dozen different books had migrated themselves to the cloud, including one that I was hoping to start reading last night.

                     

                    So... I took to the Nook to a WiFi zone, and re-downloaded that dozen books.  Took about a half hour.  Before I powered down I checked through my entire list of books to make sure no more of them had migrated.  They all looked good.  Powered down; went home; powered back up -- two dozen different books had migrated to the cloud.

                     

                    This morming I tried an experiment.  I powered up, connected to WiFi, and re-downloaded the truant books, and checked my entire library for the dreaded "green arrows"; confirmed that there were none.  Then I disconnected from WiFi, powered down, powered back up, and checked the library -- sure enough, while I had been DLing the missing books, another 8 books went to the cloud.

                     

                    I did this four times.  Every time I re-downloaded books, other books relocated themselves to the cloud while I was doing it.  But you couldn't tell that this had happened until you powered down, and powered back up.

                     

                    If the Nook were a regular computer, I would suspect that it had been infected with a virus.  (I do have the AWG antivirus app on the Nook, but it reports that everything is normal.)

                     

                    The bottom line is, since this began happening on Saturday, I've not been able to get my entire library back.  No matter how much time I spend DL-ing, something else always goes away.  The common factors seem to be WIFi connection and cycling the unit's power. 

                     

                    This makes me reluctant to connect the unit to WiFi until this issue is solved, which means I won't be making any more e-purchases until it is solved.

                     

                     

                      • Re: Spontaneous migration?
                        laurieb52

                        @Zeph,

                        How many books are actually in your library?  In the past, this issue typically started occurring for some users when they had more than 1000 books in their B&N library.

                         

                        Also,  just to make sure, do you have any other nook devices registered to your account? If you do, and if another family member uses the device, and archives a book on his/her device, it will also archive on yours.