25 Replies Latest reply on Aug 27, 2012 8:37 PM by NerdUprising

    USB Not Recognized - Windows 7

      Where do I get a driver to sync this with my PC? I plug it in using the provided cable and I get "USB device not recognized".

       

      How do I add my wallpapers, pictures, etc without plugging it in via USB to my PC?

        • Re: USB Not Recognized - Windows 7

          A little update after further reading about the new propietary microUSB connector I tried to plug it in my PC with my previous nook cable. Unbelievably it works. All the drives showed up and done. Why wont it detect my nook with the USB cable that came with it?

           

          I need a sync cable that works.

            • Re: USB Not Recognized - Windows 7
              Ya_Ya

               


              Jcornel7 wrote:

              Why wont it detect my nook with the USB cable that came with it?

               

              I need a sync cable that works.


               

              Nobody else has reported this; it sounds like you got a defective cable.  (I'm assuming you used the same USB port each time.)

               

              Call Customer Service and I bet they'll ship you a replacement.

                • Re: USB Not Recognized - Windows 7

                  Um wrong.  It has nothing to do with the USB cord, Nothing to do with undercharged Nook either, I am using Win 7 Ultimate, on my laptop and have had no issue with it recognzing the Nook until today.  This morning I tried to add books via my laptop usb cord, my Nook was fully charged,( I had it plugged into the power outlet over night)  and it all of a sudden, after nearly a year, it doesn't recognize it.

                   

                  I guess I will have to call tech support, since the Nook is also turning screensaver on and off at random times, I'll see the screensaver picture, then all of a sudden a book page, then the next screensaver page running down my already less than desirable battery time.

                   

                  So I suggest you do as I am and call B&N techs, because it isn't a faulty cord.

                • Re: USB Not Recognized - Windows 7

                  The cable works for me, although with Vista.The fact that a different cable works suggests--as another reader said--a bad cable.

                   

                  The proprietary pins are outside of the standard micro USB connection, so any USB cable that fits should work for data. (This is actually pretty standard in the USB+ world; I just wish that there was a standard for those extra pins, as I have several USB+ devices. Maybe they are, but I'm not brave enough to smoke test!)

                • Re: USB Not Recognized - Windows 7

                  no problems on win7

                  woody

                    • Re: USB Not Recognized - Windows 7

                      I was able to sideload books onto my NookColor the other day with the USB.  I always eject from the icon tray.  Today, however, when I connect my cable from the NookColor to the PC - I'm getting "USB device not recognized".  I've tried removing the usb device from the device manager and have it look for new devices.  I've even rebooted both the PC (Windows 7) and the Nook - but still getting the "USB device not recognized" (showing up as unknown device).  Any ideas what to try next?

                       

                      Thanks.

                        • Re: USB Not Recognized - Windows 7

                          Had a very similiar problem with on old iphone.. the SOLUTION... Power off computer and either unplug power supply or turn switch off (if there is one) on power supply.

                           

                          After reboot, it would work just fine.  

                           

                          Crazy as it sounds a lot of people have had this work...

                            • Re: USB Not Recognized - Windows 7
                              mbratch

                              rwhitesell wrote:

                              Had a very similiar problem with on old iphone.. the SOLUTION... Power off computer and either unplug power supply or turn switch off (if there is one) on power supply.

                               

                              After reboot, it would work just fine.  

                               

                              Crazy as it sounds a lot of people have had this work...


                              That brings up a good point, although this may not have a bearing on the current problem: when unplugging the NC from the PC you must do an "eject" from the PC side first or it can get quite confused.

                        • Re: USB Not Recognized - Windows 7

                          If your Nook is not open, the computer will not recognize it. Make sure it is open beyond the home screen.

                          • Re: USB Not Recognized - Windows 7

                            I have had issued with the Nook Color and Windows 7. I actually called up B&N customer support. They are going to just send me another Nook Color. I appreciate the sentiment, but being a PC engineer, I dont think the problem was Nook Hardware related (though them sending me a new one is a blessing since i have to actually work at getting the charge/usb cord in)

                             

                            THAT BEING SAID!

                            I have to, quite often, restart both the Nook and my PC . ONCE the PC recognizes that a USB device is plugged in. i have to go to my Nooks home page... ONLY THEN when it recognize with NO issue.

                             

                            PROBLEM HERE IS, when I am idle.. lets say I add/remove some files, then go to the bathroom, my nook will go into Stand-by mode, when this happens it auto disconnectes from the PC until I turn it back on and go to the home page. NOW this is where I think the problem, because i May or MAY NOT get Windows to recognize it again. If it does itll keep connecting then disconnecting then reconnecting

                            -- I THINK not 'ejecting' the Nook Color causes issue, at least with my system

                            (AMD, Windows 7 Home, 64bit)

                             

                            Once this happens, I'll keep getting a message saying "SD card is corrupt and may need to be formated". This happen even though there was no SD card. Still i would click "format" and nothing would happen. if i check the memory, It would say "0.00 GBs out of 0.00 GBs used". I noticed I  couldnt download any magazines to the nook also (while within a Barnes & Nobles store)

                             

                            ANYWHO..  I SAY ALL THIS BECAUSE I LIKE THIS PRODUCT!, and hope they work out the bugs as they come along

                            • Re: USB Not Recognized - Windows 7

                              I had this problem, until I found the solution:  The Nook Color pulls a LOT of power.  My front-panel USB ports don't provide enough; thus, "device not recognized."  Moving the USB cable to one of the ports on the back (or, I presume, to a powered hub) fixed the problem.  (Windows 7)

                              • Re: USB Not Recognized - Windows 7

                                I am getting frustrated and annoyed that my computer will not recognize my USB cable and I cannot download 4 books I've checked out from the library.  Never had issues before and now I am...what is the problem?????  Anyone???  Anyone????

                                • Re: USB Not Recognized - Windows 7

                                  I am having this problem, too.  My nook color has not had an problems, but now about the past week, it's not charging properly and I've tried to plug it into my USB on 2 different computers, trying all of the ports, and it says "USB not recognized".  I also have a SD card installed.  I have removed it and tried to plug it into my USB that way and it still is not working. 

                                   

                                  With the charging problem, it's taking a long time to charge.  It doesn't say on the screen that it is charging.  I don't know if it is charging or not unless I leave it sit and come back to it hours later.  It's really annoying.

                                   

                                  Guess I'll be calling customer service.

                                    • Re: USB Not Recognized - Windows 7

                                      I would just like to add my comments to the chorus of voices for whom the Nook Color USB connection is failing. I have little new info to add. I'm using Windows Vista. The first time I tried to connect the Nook to the USB port it was recognized, though it would frequently disconnect itself and reconnect while I was attempting to transfer files.

                                       

                                      Starting yesterday I got the infamous "USB Device Not Recognized" error.  It does not matter which USB port I use, front, back, monitor, hub. It does not matter how many times I power down the Nook and/or the computer.  Cursing doesn't seem to help either.

                                       

                                      The Nook Color is generally a fine device, but I'm surprised this is an ongoing issue that can't be resolved. I see posts in various threads going back to the beginning of 2010 and nobody from Barnes & Noble has a fix or even a reliable workaround?

                                       

                                      For now I'm resigned to simply using the MicroSD card for everything, but I do wish the tech people at BN would get on this problem. I've never had an issue with a USB device like this.

                                        • Re: USB Not Recognized - Windows 7

                                          Yeah...it's a bad USB cable.

                                           

                                          When I connect to with my cell phone's cable it connects just fine. I've been able establish a USB link by using my cell phone's cable.

                                          • Re: USB Not Recognized - Windows 7

                                            I had it recognizing this morning when I downloaded the 1.4.1 to the Nook but this evening it no longer recognizes it after repeated attempts. The unit charges just fine but will not let itself be discovered correctly.  I have tried to run with a nook for as long as I can.  I think it is time to bit the bullet and step up to an Ipad...  This USB Not Recognized string goes way too far back not to have been addressed by the techy peeps.

                                              • Re: USB Not Recognized - Windows 7

                                                Deebers wrote:

                                                I had it recognizing this morning when I downloaded the 1.4.1 to the Nook but this evening it no longer recognizes it after repeated attempts. The unit charges just fine but will not let itself be discovered correctly.  I have tried to run with a nook for as long as I can.  I think it is time to bit the bullet and step up to an Ipad...  This USB Not Recognized string goes way too far back not to have been addressed by the techy peeps.


                                                 Try a different port on your computer, this works for me. Sometimes it likes one port better than another. When I am on the nook side it wants one port when I am on the N2A side I have to use a different port.

                                                  • Re: USB Not Recognized - Windows 7

                                                    It's the cable. Get a new USB cable with a microUSB connector (that's the connector on your NC). The stock cable is failing (it seems they all do). A new cable from a computer supply store will set you back $2.

                                                     

                                                    Do realize that an everyday PC cable will also work for charging ... BUT ... your charge time will be significantly extended (say, overnight).

                                                      • Re: USB Not Recognized - Windows 7
                                                        mbratch

                                                        ExNihilo wrote:

                                                        It's the cable. Get a new USB cable with a microUSB connector (that's the connector on your NC). The stock cable is failing (it seems they all do). A new cable from a computer supply store will set you back $2.

                                                         

                                                        Do realize that an everyday PC cable will also work for charging ... BUT ... your charge time will be significantly extended (say, overnight).


                                                        Well, I wouldn't say they *all* do. :smileywink: I've had my BN USB cable since I got my NC over a year ago and it's never failed. However, there have been indeed a number of posts on the boards here about failing chargers or cables (more often the charger).
                                                      • Re: USB Not Recognized - Windows 7
                                                        The "different port" fix worked for me... I had my wireless mouse plugged into one, and I had tried all the others. When I unplugged the mouse and plugged in the Nook, viola, it worked. Who knew... Anyway, thanks for the suggestion- this helped me out.
                                                • Re: USB Not Recognized - Windows 7

                                                  I received my Nook Tablet today and had the same issues with my Windows 7 PC not recognizing it.  During the driver install in said that the OMAP4430 failed to install.  The light on the Nook was red not green.  However after rebooting the PC and the Nook and making sure to "wakeup" the Nook all is working great.  The light never did turn green but I was able to transfer borrowed library books just fine....happy now!

                                                  • Re: USB Not Recognized - Windows 7
                                                    compulsivereaderTX

                                                    It's not a bad usb charging cord here. I've used 2 different official NC cords in both the front and back usb slots. This is a new machine and I never had a problem on the old one. I've also been upgraded to Win7. I couldn't remember at first if I had connected before on this machine, but I remember that I did once. It connected, disconnected, connected, disconnected. I'm not even sure that it ejected correctly since if flashed connected, disconnected twice while I was trying to remove the usb cord. That was about a week ago. I was able to get a file transferred before ejecting both drives and disconnecting.

                                                     

                                                    Now I can't connect at all.Like I said, 2 different cords, 3 different usb slots on my computer. If there is a driver I need to dl, let me know what it is so I can go get it.

                                                     

                                                    Otherwise..this is very upsetting...I have library books I need to get.

                                                     

                                                    The NC has been acting perfectly okay otherwise. Got it in Jan and use it daily.

                                                     

                                                    I really hope this is something that can be fixed.

                                                    • Re: USB Not Recognized - Windows 7

                                                      Just an FYI - I've always had my Win XP 'not recognize' the hardware when I first plug in the Nook. (a small window comes up which I cancel in the bottom right corner of WinXP)  It then gives a larger window asking if I want to go find the hardware.  I just cancel that window too and go get a cup of coffee (ie kill time) while the computer goes through even more hourglass twiddling.  Despite the errors that hardware was not found it is still syncing up with my Nook.

                                                       

                                                      If I start this process with the nook turned off, eventually the Nook will go through all it's start up and need to be swiped to the home page (where you should see the USB window come up) and about that time I get a final window from WinXP asking if I want to open files, folders music etc. and I always cancel that too. 

                                                       

                                                      That let's me know it's finally finished so when I open Windows Explorer it will finally show the two drives: for the Nook and it's SD card.  Only then is it ready to drag files back and forth.  The whole process takes approx 2-4 minutes!  Just wanted to throw that out there in case someone is assuming that the first error messages from windows means it won't eventually sync up.