24 Replies Latest reply on Sep 3, 2013 8:20 PM by EdwardC

    Nook Simple Touch WiFi Design Flaw Being Covered Up by B&N

      I just bought a Nook Simple Touch with Glowlight, and am taking it back for a full refund.  I cannot connect to my WPA-2 Secure Home Network unless I program the MAC address for my NOOK into the wireless router I am using.  But if I configure my router for MAC address filtering, this will not allow any other devices in my home to connect to my router unless I also program their MAC addresses as well.  And of course this proposed solution will not work if I go to a friend's house and want to connect to their secure wireless connection.  The other option of taking security off of the router is a non-starter.

       

      Barnes and Noble knows about this issue, and according to someone in their digital support team, B&N is actively working on a firmware update to correct it, but no timetable was given on when the patch will be made generally available to the public.

       

      We need B&N to come clean about the issue, stop wasting people's time, and stop guiding them through meaningless support calls trying to mask the issue.  I was even told at one point by B&N Support that it was an issue with my Internet Service Provider Verizon and wasted my time and Verizon's going through this issue with them.  As far as I am concerned, B&N was misleading in their attempts to hide this issue, and they have cost me hours of wasted time chasing something that they knew about all along.

       

      So come on B&N - do the right thing and come clean.  You have a great product whose reputation is getting more and more tarnished every day you hide this serious issue.  And get everyone on your engineering team focused on fixing it and getting a patch pushed out to correct it.  Once this is behind you, take a look at how you mishandled this as a product team and a corporation, and hold those who made some very bad decisions accountable. 

       

      In the meantime, look for a slew of returns until this is resolved.  And what are you going to do to compensate me for my inconvenience and all of the time I lost chasing this non-issue you hid from the user community?

       

        • Re: Nook Simple Touch WiFi Design Flaw Being Covered Up by B&N
          h2oskierc

          First I have heard of a so-called Wifi Design Flaw.  Mine works fine, I don't use MAC Address Filtering...

           

          Maybe I am not understanding your problem, but I have zero issues connecting to WPA-2 networks, home, work, or wifi tethering from my cell phone.

            • No Cover-Up Going On
              keriflur

              I have WPA2 security and have no problems at all.

               

              Before returning the nook, you could have checked in here and gotten help.  Just sayin'.

                • Re: No Cover-Up Going On
                  Sorry buddy but, I am having the same problem. 5 seconds I was on the phone with the B&N tech support for a friends nookHD+ after he already returned his nookHD for the same problem, I tried very hard to fix his nook but tech support did not help much and after that call my nook started acting up it hasn't connected to wireless since.
                    • Re: No Cover-Up Going On

                      I have two Sony, three Nooks, and four Kindles, and the only wireless problems I have are on the two Simple Touches. I solved it by going in and setting the router to the dedicated Mac address for each eReader. Talk about a nightmare... My first edition Nook, however, worked right out of the box. Not sure what the problem is with the STs, but it's definitely tough to fix for the layman. It's unfortunate, because the people who are going to run into this problem will likely be a group of people who aren't tech savvy enough with their network to fix the problem. For something advertised as being "simple", it's anything but when it comes to getting online and getting books. I should also add that to actually connect, you'll still have to go into BN just to get your system booted to where you can even retrieve the Mac address. So plan to spend a good chunk of time getting this to work. But unfortunately for some, the most likely solution will be to purchase another ereader until BN gets its act together and updates their software.

                        • Re: No Cover-Up Going On
                          Mercury_Glitch

                          Weird because my NSTG has worked fine with ATT wireless, Time Warner wireless, and verizon wireless.

                           

                          Which, given parent companies and all covers a lot of the major providers.  I didn't have to change anything with those carriers either.

                           

                          My NST also worked flawlessly with ATT and Time Warner (wasn't around the verizon spot with it to test it).

                          • Re: No Cover-Up Going On
                            Wulfraed

                            SpringheeldJack wrote:

                             I should also add that to actually connect, you'll still have to go into BN just to get your system booted to where you can even retrieve the Mac address.


                            Are the SimpleTouch models really that secretive?

                             

                            My First Edition and HD+ both reveal MAC addresses without needing any wireless system in view. (Main page of Settings on the 1st Ed; I think it's under Device Information on the HD+, which is under Settings... MAC addresses are fixed to the hardware chip, so all one needs is a system that can read the chip itself -- not like a DHCP issued IP address, which can change each time the device connects to a WiFi hotspot).

                             

                              • Re: No Cover-Up Going On
                                kamas716

                                Wulfraed wrote:

                                SpringheeldJack wrote:

                                 I should also add that to actually connect, you'll still have to go into BN just to get your system booted to where you can even retrieve the Mac address.


                                Are the SimpleTouch models really that secretive?

                                 

                                My First Edition and HD+ both reveal MAC addresses without needing any wireless system in view. (Main page of Settings on the 1st Ed; I think it's under Device Information on the HD+, which is under Settings... MAC addresses are fixed to the hardware chip, so all one needs is a system that can read the chip itself -- not like a DHCP issued IP address, which can change each time the device connects to a WiFi hotspot).

                                 


                                I don't recall what all was available before I first registered it.  But, the MAC address is listed in the "settings" page when you go to "device info" and choose "about your Nook".  That page will also tell you the serial number of the device and what software version you are running.  1.1.2 and 1.2.1 should both connect fine, some of the other software versions had some problems with certain routers.

                                • Re: No Cover-Up Going On
                                  No. It's easy to find. The problem is you can't get past the Nook setup screen without an active internet connection. So you have to go to a BN to connect, then you'll have access to the setup screen to get the MAC address. :-)
                        • Re: Nook Simple Touch WiFi Design Flaw Being Covered Up by B&N
                          Quite a scathing missive for something few of us have heard about. My nook connects everywhere with no issues. The only quirk I've run into is a couple times it would not immediately connect when I added a network. Turning wifi off and right back on fixed it immediately, and each time after its been fine, and honestly I think that was because it was non-broadcasting, which may not be a quirk at all. Hardly a reason to send B&N up in flames. The other posters are spot on - check in here before you get your nickers in a bunch. It would be awkward if the issues was your own router/setup. FYI, due to another non-related issue, I have had 4 glowlights, and none of them have the issue you described on various networks.
                          • Re: Nook Simple Touch WiFi Design Flaw Being Covered Up by B&N
                            bklvr896
                            Does the glow light wifi work different than the first ST? I didn't have to program the mac address in on mine. I just visited my mom and connected to her wifi by simply typing in the pass phrase? Like others not sure what problem you are experiencing.
                            • Re: Nook Simple Touch WiFi Design Flaw Being Covered Up by B&N

                              Thanks Bobstro for the clarification. Although I don't think this is any kind of 'cover up' either. If anything, more of a compatibility thing. Happens with other devices too, and I'll still say some of the issues are user/configurations.

                               

                              Regardless, OP I hope you get things sorted out.

                               

                               

                               

                               

                              • Re: Nook Simple Touch WiFi Design Flaw Being Covered Up by B&N

                                I've had this problem for over 5 months with the NST. Its been updated as well when the firmware update came out. I have airport and I use Frontier. I never have problems when I'm in public, but at home zero connection. So I do think it's part B&N and part service provider.

                                 

                                And I've been trying for a long time with getting this to work. When I first updated, the NST worked and I could finally register and download books. After that zero connection since.

                                 

                                I just hope by October, B&N comes up with a new update for the NST, because its just getting annoying at this point.

                                • Re: Nook Simple Touch WiFi Design Flaw Being Covered Up by B&N

                                  I had the same problem.

                                   

                                  Router is Alice IAD WLAN 4421, provided by O2 in germany. Connection could be established to the router, but no internet connection. The Ip adresses are distributet by DHCP (dynamic), encryption was WPA/WPA2 and the connection mode was set on 802.11b/g/n.

                                   

                                  I now changed router configuration to WPA only and 802.11g only. First it did not work, but after turning off and turning on the device after a while, now it works. The problem is thus clearly a problem of router configuration an Nook firmware.

                                   

                                  I am realy angry having spent a day finding this out :smileymad:, as the Nook support site is completly useless and I found the answer only in this forum. Thank you all :smileywink:. I am no expert and I expect a company to program their firmweare user friendly and not relying on user testing, this is not a beta phase ... these are big hopes in the world of software but I am still amazed what kind of products can be sold. I would clearly not recommend to buy a nook simple touch glow light, until they have a better firmware. Thankfully I did not plan to use the Barnes and Noble store often (I consider to don't use it at all now) and I am thus not that dependent on WiFi connection. I think that it is a shame to sell a device with such a poor firmware and I am disapointed of Barnes and Noble. I refuse to be beta tester for a device I get for quiet a high amount of money.

                                   

                                    • Re: Nook Simple Touch WiFi Design Flaw Being Covered Up by B&N
                                      Wulfraed

                                      If, as you state, you had a connection to the /router/ then lack of internet access is a router problem -- that's what it does: route LAN (which includes WiFi) to the WAN (Internet). If you had a LAN connection, then it is the router that is "not routing".

                                       

                                       

                                       

                                       FYI: WiFi N mode does not get along well with WiFi B/G modes. You are better off leaving 2.4GHz at B/G, and saving N for a 5GHz WiFi system (the Nook only sees 2.4GHz).

                                       

                                        • Re: Nook Simple Touch WiFi Design Flaw Being Covered Up by B&N
                                          I was having problems connecting to my home wifi network (Netgear WNR 2000 b/g/n 2.4GHz) with my NST (firmware versions 1.2.0 and 1.2.1 both). The NST would connect to the wifi network, but not the internet. Couldn't figure it out until I kept seeing folks having problems with wifi.

                                          Changing to the b/g mode (54mbps) fixed it with no other changes necessary. It's a really irritating problem because none of my other devices have a problem. My wife's nook color was fine with the previous setup. And it's an older device.
                                      • Re: Nook Simple Touch WiFi Design Flaw Being Covered Up by B&N

                                        I wanted to buy this because it has e ink and I think it has ability for external SD card.. but I read 190 + reviews regarding problems with pin holes showing up on the screen due to the backlight technology.

                                        I saw a cnet contributor take apart the old touch and new to see how they invented the backlight, but didn't notice the "underlight" when he showed it.

                                         

                                        B&N is acknowledging the problem, but they are saying to be careful wth unit as you should with all e ink readers. But most of these customers said that they had either had it briefly, and not dropped or abused it, or just after normal use of 2 weeks these pin holes of light appeared. One reviewer had 1 pin hole and with all the back talk he got, he deliberately dropped his keys on the screen and joila' there was 4 more pin holes in exactly where keys hit.

                                        I am not delicate and wonder if e ink is the right answer for me, or is this just the nook. I read at night quite a bit, but can you do so with a bedlamp as you would any other book. I am quite confused about amazon too as I read that they have all these commercials on their system now.

                                          • Re: Nook Simple Touch Glow Tear Issues
                                            keriflur

                                            ckreads wrote:

                                            I wanted to buy this because it has e ink and I think it has ability for external SD card.. but I read 190 + reviews regarding problems with pin holes showing up on the screen due to the backlight technology.

                                            I saw a cnet contributor take apart the old touch and new to see how they invented the backlight, but didn't notice the "underlight" when he showed it.

                                             

                                            B&N is acknowledging the problem, but they are saying to be careful wth unit as you should with all e ink readers. But most of these customers said that they had either had it briefly, and not dropped or abused it, or just after normal use of 2 weeks these pin holes of light appeared. One reviewer had 1 pin hole and with all the back talk he got, he deliberately dropped his keys on the screen and joila' there was 4 more pin holes in exactly where keys hit.

                                            I am not delicate and wonder if e ink is the right answer for me, or is this just the nook. I read at night quite a bit, but can you do so with a bedlamp as you would any other book. I am quite confused about amazon too as I read that they have all these commercials on their system now.


                                            Amazon's paperwhite has issues too.  The tear issue is supposed to be resolved now, but if you're nervous, get the Simple Touch without the glowlight.

                                              • Re: Nook Simple Touch Glow Tear Issues
                                                roustabout

                                                The glow is useful as a conventional e-ink reader even if the pinholes / tears turn up. The glowlight function is only on if you want it, and the tears are only visible when the light is on, so if one develops a tear you can use it without the light until it is replaced. 

                                                 

                                                BN is replacing units with the tearing without a problem (at least in-store) and they come with a 1 year warranty against defects. 

                                                 

                                                Having the SD card is a big benefit - in addition to storing things on your nook, it lets you do software modification if you like. 

                                                 

                                                You pay a premium for the glow;  if you don't want the feature, the non-glow is still available and is a very good price, at least to me. 

                                                • Re: Nook Simple Touch Glow Tear Issues
                                                  EdwardC

                                                  The tears are not necessarily abuse or impact problems.  I have now had to return my 4th unit.  The last one was 2 returns in 1 day because as soon as I got the new unit charged up and turned it on there was a very visible tear.  It is kind of ridiculous to expect consumers to just ignore this.  I purchased the Glow version as a replacement of my other Simple Touch because I wanted the light.  When a bright tear of light obscures text it is a problem.  I am very careful with my technology and don't abuse any of my electronics, typically getting many years of usage.  I am not impressed at all with the quality control on these units.