92 Replies Latest reply on Oct 29, 2014 3:31 PM by Slytheringilr

    What happened to Download option in My Nook?

    dandelion_cottage

      I  used to be able to sign into My Nook on my Mac and download my B&N purchases for backup (as recommended by B&N themselves), but now that option seems to be missing.

       

      Has anyone else experienced this? Is it a temporary glitch? How do I download the books I've purchased? I'm on an iMac, running Mavericks, and have tried both Safari and Firefox, to no avail.

       

      Thanks!

        • Re: What happened to Download option in My Nook?
          MacMcK1957

          You're right.  The option seems to be gone from the website.  You cannot download from the website from your library list.  I guess they only want you to download using the Nook app, but that seems stupid.

           

          The Download option is still available only for books that do not have the "Read instantly" option.  Did someone decide that if you can read it online you would never want to download it? 

          • Re: What happened to Download option in My Nook?
            liza73
            Per CS Chat. Sideloading of books is no longer available. You must download to nook app.
            I will no longer be buying my ebooks from B&N anymore.
            I use calibre to organzie my books and our family has many different readers and apps so this will not work for our household.
              • Re: What happened to Download option in My Nook?
                MacMcK1957

                It's very easy to get them out of the Nook app (at least on PC, I know nothing of Macs).

                 

                When you download into Nook for PC they all end up in the folder:

                My Documents\My Barnes & Noble eBooks\myaddress@whatever.com\

                 

                I assume there is some Mac equivalent.

                 

                They've just added an extra step, requiring downloading into the Nook app instead of directly in the browser.

                • Re: What happened to Download option in My Nook?
                  javabird

                  liza73 wrote:
                  Per CS Chat. Sideloading of books is no longer available. You must download to nook app.
                  I will no longer be buying my ebooks from B&N anymore.
                  I use calibre to organzie my books and our family has many different readers and apps so this will not work for our household.

                  Wait- what? So we can no longer side load Library books to our Nooks either? That's one of the main reasons I bought a Nook over other ereaders!

                    • Re: What happened to Download option in My Nook?
                      bobstro

                      javabird wrote:

                      [...] Wait- what? So we can no longer side load Library books to our Nooks either? That's one of the main reasons I bought a Nook over other ereaders!

                       

                      Most library books I've encountered have used Adobe DRM (ADE), so that should still work the same. Download the .acsm file from the library and open it on ADE on your desktop, then push that down to your NOOK. I just checked and Kobo is still providing .acsm downloads.

                       

                       

                      • Re: What happened to Download option in My Nook?
                        MacMcK1957

                        javabird wrote:

                        liza73 wrote:
                        Per CS Chat. Sideloading of books is no longer available. You must download to nook app.
                        I will no longer be buying my ebooks from B&N anymore.
                        I use calibre to organzie my books and our family has many different readers and apps so this will not work for our household.

                        Wait- what? So we can no longer side load Library books to our Nooks either? That's one of the main reasons I bought a Nook over other ereaders!


                        Another indication that the CS explanation does not even fit the facts.  No update to the Nooks themselves has been released, so sideloading has not been changed in any way.  Just downloading from the website.

                          • Re: What happened to Download option in My Nook?
                            keriflur

                            MacMcK1957 wrote:
                            Another indication that the CS explanation does not even fit the facts.  No update to the Nooks themselves has been released, so sideloading has not been changed in any way.  Just downloading from the website.

                            The term "sideloading" is ambiguous here, as there is both sideloading to nook devices (of either B&N- or other-purchased books) and sideloading B&N ebooks to non-nook devices and apps. If B&N is trying to stop sideloading of B&N ebooks to non-nook devices and apps, removing the ability to download from the website is a big step in that direction.

                          • Re: What happened to Download option in My Nook?
                            javabird

                            I can confirm that DRM-free books I have in my Nook library (mostly from Tor ) can no longer be downloaded.

                             

                            Also, the Nook app for the Mac no longer synchronizes with my library. New purchases cannot be downloaded within the Nook app, so that app is basically dead.

                             

                            I think this was really a nasty thing for B&N to do, especially not giving any notice to people to download and back up their LEGALLY purchased books. 

                              • Re: What happened to Download option in My Nook?
                                MacMcK1957

                                javabird wrote:

                                I can confirm that DRM-free books I have in my Nook library (mostly from Tor ) can no longer be downloaded.

                                 

                                Also, the Nook app for the Mac no longer synchronizes with my library. New purchases cannot be downloaded within the Nook app, so that app is basically dead.

                                 

                                I think this was really a nasty thing for B&N to do, especially not giving any notice to people to download and back up their LEGALLY purchased books. 


                                I have no problem downloading books to Nook for PC (including Tor books) and it synchronizes and downloads just fine for books I purchased today.

                                  • Re: What happened to Download option in My Nook?
                                    bobstro

                                    MacMcK1957 wrote:

                                    [...] I have no problem downloading books to Nook for PC (including Tor books) and it synchronizes and downloads just fine for books I purchased today.

                                     

                                     

                                    I have no problem with the app downloading files. My concern is about the need to have either a Mac (if it still works) or Win8 PC running the app if you want to read DRM-free books legally purchased from B&N on a non-B&N device. There are plenty of people who own devices other than a NOOK or Kindle who may be impacted. If nothing else, the procedure for buying an ebook from B&N and getting it onto such a device has become more complicated.

                                     

                                    Even in my case, it's a headache. I have to now actively maintain my Win7 virtual machine and make sure not to lose a copy of the old app. Before, I could zip over to B&N's page and simply download the epub file directly onto my device and read it alongside my other ebooks in my reader of choice. What do I do if they cripple the old Win7 app's ability to download?

                                     

                                    Whether intended or not, this move seems to be coralling users into using a NOOK app or device. I think it's a bad move for B&N to make at this time, especially when they should be doing everything they can to encourage people to buy B&N ebooks, no matter what reader they use!

                                     

                                    B&N seems to be trying to turn one of their advantages -- the open epub standard -- and make it require proprietary technologies to use. A novel twist, but hardly endearing.

                                  • Re: What happened to Download option in My Nook?
                                    TaustinOC

                                    javabird wrote:

                                    I can confirm that DRM-free books I have in my Nook library (mostly from Tor ) can no longer be downloaded.

                                     

                                    Also, the Nook app for the Mac no longer synchronizes with my library. New purchases cannot be downloaded within the Nook app, so that app is basically dead.

                                     

                                    I think this was really a nasty thing for B&N to do, especially not giving any notice to people to download and back up their LEGALLY purchased books. 


                                    Interestingly, the Nook for PC app still works fine. I just "bought" a free book through the web site, and it showed up in the desktop library when I synchronized it. It was not DRM free, either.

                                      • Re: What happened to Download option in My Nook?
                                        javabird

                                        Interestingly, I just tried again to synch my library on the Nook app for Mac after several fails earlier, and now it seems to be working. Maybe there was a temporary outage? (Which is one reason i prefer to read books offline).

                                          • Re: What happened to Download option in My Nook?
                                            bobstro

                                            Over on mobileread, somebody posted an email response they got from B&N. It's from some person on the Internet, so take it for what it's worth, but it states that the ability to download is no longer supported.

                                             

                                            Dear Customer,
                                            
                                            Greetings from Barnes and Noble!
                                            
                                            Thank you for contacting us. I'm sorry to learn that the download option on your books are missing. 
                                            
                                            On behalf of Barnes & Noble, please accept our sincere apologies for any inconvenience this may have caused.
                                            
                                            We’re sorry, but the ability to sideload NOOK purchased content has been discontinued. If you are attempting to unlock a sideloaded file, you will not be able to do so. We apologize for any inconvenience. However, your NOOK purchases are available for re-download from the NOOK cloud, and you may continue to sideload any other supported file format.
                                            
                                            I hope that I was able to address your concern accordingly. It is my great honor and privilege to assist you with this concern.

                                            This kills the ability to continue to use B&N ebooks using ADE if all else fails, doesn't it? Is this a good time to reopen the "What happens if B&N folds?" discussion? 

                                              • Re: What happened to Download option in My Nook?
                                                roustabout

                                                I don't know if the T&C has been revised recently, but I was curious to see what is meant by "sideload."

                                                 

                                                In the T&C for the Glowlight, a couple of things emerge:

                                                 

                                                - sideloaded content is explicitly defined as not being purchased from BN:  " "Sideloaded Content" means digital or electronic content that is not made available to you by us, but which can be accessed via the NOOK Device, for example ePub (non-DRM) and Adobe PDF files."

                                                 

                                                - the devices and apps from BN are the only officially supported ways to access your paid content.

                                                 

                                                ""Digital Content" means digital or electronic content or media which is available to you through the NOOK Store (defined below) and which may be viewed on the NOOK App (defined below) and NOOK Devices (defined below), including eBooks, digital magazines, digital newspapers, digital journals and other periodicals, software applications (including applications developed by NOOK Media or third parties), and other digital content as determined by us from time to time, but excluding Video Content (defined below)"

                                                 

                                                Does anyone have a copy of the T&C around from before this week? 

                                                 

                                                If the language is structured like this and always has been, sideloading BN purchased content has never been supported - it's just always worked up until now. 

                                                • Re: What happened to Download option in My Nook?
                                                  keriflur

                                                  bobstro wrote:

                                                  Over on mobileread, somebody posted an email response they got from B&N. It's from some person on the Internet, so take it for what it's worth, but it states that the ability to download is no longer supported.

                                                   

                                                  Dear Customer,
                                                  
                                                  Greetings from Barnes and Noble!
                                                  
                                                  Thank you for contacting us. I'm sorry to learn that the download option on your books are missing. 
                                                  
                                                  On behalf of Barnes & Noble, please accept our sincere apologies for any inconvenience this may have caused.
                                                  
                                                  We’re sorry, but the ability to sideload NOOK purchased content has been discontinued. If you are attempting to unlock a sideloaded file, you will not be able to do so. We apologize for any inconvenience. However, your NOOK purchases are available for re-download from the NOOK cloud, and you may continue to sideload any other supported file format.
                                                  
                                                  I hope that I was able to address your concern accordingly. It is my great honor and privilege to assist you with this concern.

                                                  This kills the ability to continue to use B&N ebooks using ADE if all else fails, doesn't it? Is this a good time to reopen the "What happens if B&N folds?" discussion? 


                                                  We are all People on the Internet, so...

                                                   

                                                  I do not doubt for a second that this response came from B&N. Because, LOL, it makes no sense, and sounds exactly like the kind of rote response B&N's CS would give. The person writing it doesn't understand what they're saying. I'd be funny if it weren't so sad.

                                                  • Re: What happened to Download option in My Nook?
                                                    roustabout

                                                    If - and it's an if, but it's consistent with the CS tweets, plural;  I found a second identically phrased one from 9/17 - this phrase from CS is accurate

                                                     

                                                    "If you are attempting to unlock a sideloaded file, you will not be able to do so"

                                                     

                                                    that's very interesting.* 

                                                     

                                                    Does it mean the built-in Nook app is no longer able to parse sideloaded files bought from BN, and if so, how did they accomplish that? 

                                                     

                                                    It's more likely that BN is getting ready to revise its DRM approach, perhaps in response to the changes at Adobe, and there may soon be an pre-change and a post-change DRM with the post-change files not being openable unless they are on both a device and a storage pool which is authorized to read them.

                                                     

                                                    The Kindles do this, more or less, with DRM that ties to unique device IDs as well as the files themselves. 

                                                     

                                                    * if that quote actually came from CS, was BN unaware that statements like that translate roughly as "gentlemen, start your engines" in some quarters?

                                                    • Re: What happened to Download option in My Nook?
                                                      DeanGibson

                                                      bobstro wrote:... Is this a good time to reopen the "What happens if B&N folds?" discussion? 

                                                       

                                                      The problem is not B&N folding, but that these perennial B&N missteps make customers ask, "What will B&N do next to cripple my eBook reading?"

                                                       

                                                      As others have pointed out, no one cares when they buy a paper book, if B&N were to go out of business the next day.  In fact, that would probably spur book sales.

                                                       

                                                      That's obviously not true for eBooks.  B&N has never understood that customer loyalty is ESSENTIAL for selling eBooks, because there seems to be a perverse delight in alienating them.

                                                       

                                                      What that does to eBook sales is entirely predictable;  there isn't an infinite supply of naive customers.

                                              • Re: What happened to Download option in My Nook?
                                                bga_reviews
                                                The most recent eink Nook dropped the micro-SDHC card, I think B&N management believes side-loaders are freeloaders.
                                            • Re: What happened to Download option in My Nook?
                                              kamas716
                                              Making it harder for people to use their books seems contrary to what a business would want to do. INO, par for the course with B&N.
                                              • Re: What happened to Download option in My Nook?
                                                TaustinOC

                                                For what it's worth, the Nook desktop app still downloads to the local hard drive (to C:\users\%USERNAME%\My Documents\My Barnes & Noble eBooks\%EMAIL ADDRESS), and this appears to be exactly the same file that you used to get with the download button.

                                                 

                                                Very bothersome, and I certainly won't be buying much from B&N, and nothing if they break the desktop app, which would not surprise me in the least as their next step in self destruction.

                                                 

                                                The end result of this is that when my nook Color (which is first generation, and thus, getting quite well worn) dies, I am dependent on B&N still having their cloud around to be able to load stuff I've already purchased on to a replacement. And that replacement is locked in to B&N more thoroughly. Given the history of cloud services for ebooks, music and other content, simply disappearing, and given B&N's persistent financial struggles, I'm not willing to trust to that cloud still being there this afternoon, much less any time in the future. I have an archive of everything I've bought from them, and ways of access it on the device of my choice, but when they deliberately take away that ability, they'll lose a loyal customer.

                                                 

                                                I bought a nook in the first place, because I didn't like Amazon's "walled garden" business practices. And now, nook is an even more walled garden. It's sad.

                                                • Re: What happened to Download option in My Nook?
                                                  FulltimeRVer

                                                  "Barnes and Noble has just removed the ability to download eBooks that you have bought from the online Nook Store. They did this so users could not download purchased content locally on their PC and either strip it of the encryption or use a 3rd party reading app."

                                                  http://goodereader.com/blog/e-book-news/barnes-and-noble-suspends-the-ability-to-download-nook-ebooks

                                                    • Re: What happened to Download option in My Nook?
                                                      MacMcK1957

                                                      FulltimeRVer wrote:

                                                      "Barnes and Noble has just removed the ability to download eBooks that you have bought from the online Nook Store. They did this so users could not download purchased content locally on their PC and either strip it of the encryption or use a 3rd party reading app."

                                                      http://goodereader.com/blog/e-book-news/barnes-and-noble-suspends-the-ability-to-download-nook-ebooks


                                                      Except there was never any stipulation that we couldn't use a third-party reading app or device, and Adobe even updated their ADE software specifically to work on B&N's credit-card-based encryption scheme.

                                                      • Re: What happened to Download option in My Nook?
                                                        bobstro

                                                        FulltimeRVer wrote:

                                                        "Barnes and Noble has just removed the ability to download eBooks that you have bought from the online Nook Store. They did this so users could not download purchased content locally on their PC and either strip it of the encryption or use a 3rd party reading app."

                                                         

                                                         

                                                        I realize this isn't a press release from B&N, but I will be curious to see their official statement. If their objection is stripping DRM and using a 3rd party reading app and not specifically stopping piracy (which it also won't do), then it's obvious B&N has moved into full-on hostility to paying customers mode. 

                                                         

                                                        If anybody finds a link to an actual statement from B&N -- something more than 140 characters -- please post it!

                                                        • Re: What happened to Download option in My Nook?
                                                          roustabout

                                                          Does the goodreader article have a direct quote from BN to back that up?  The first time I saw it, it was something any of us could have written better and less speculatively. 

                                                           

                                                          Nah.  The actual state of play and reason for it look completely made up - the reader app still downloads the content as far as I know - it's the website that doesn't let you download your books. 

                                                           

                                                          And no reason's been given yet that I know of. 

                                                            • Re: What happened to Download option in My Nook?
                                                              bobstro

                                                              Our best hope is that it was some sort of clumsy attempt at "enhancement", but the fact that they did put out a tweet makes me think not.

                                                               

                                                              In any case, it does appear that even books purchased from B&N that are not-B&N encumbered can no longer be downloaded from the web library pages. Reading my purchased copy of Scalzi's Redshirts online, I see "The author and publisher have provided this e-book to you without Digital Rights Management software (DRM) applied to you can enjoy reading it on your personal devices" Cany anybody verify this with other non-encumbered titles?

                                                               

                                                              This will screw people over who made legitimate purchases from B&N with the intent of sideloading to another device. I purchased Redshirts from B&N. I want to legally sideload it to my new Kobo. I own neither a Mac, nor a Windows 8 device. How can I do that? Where do I go for my refund if I can't?

                                                               

                                                              Unless the T&C specifically stated that purchases could be used exclusively on NOOK devices, are they even on solid legal footing?

                                                               

                                                              Making a move like this without any advanced warning is a bad move. I'm still assuming the worst and double-checking the ol' backups. Oh, and future-proofing, of course.

                                                                • Re: What happened to Download option in My Nook?
                                                                  MacMcK1957

                                                                  bobstro wrote:

                                                                  Our best hope is that it was some sort of clumsy attempt at "enhancement", but the fact that they did put out a tweet makes me think not.


                                                                  I don't put any more value on the tweet than I do on the response from IM'ing customer service, and I suspect the same people (Manila, is it?) are responsible for both.  If they were intentionally trying to disable downloads, they did a very poor job of it.  I just verified the Nook for PC download continues to work just fine, as does the website download for anything without the "Read Instantly" option.

                                                                    • Re: What happened to Download option in My Nook?
                                                                      TruCalling

                                                                      MacMcK1957 wrote:

                                                                      I just verified the Nook for PC download continues to work just fine, as does the website download for anything without the "Read Instantly" option.


                                                                      My entire NOOK LIbrary was already downloaded, so I used a little of my ebook credit to purchase a new title (a novel written by a professfor from my tiny liberal arts college that I've been meaning to buy and read but just hadn't) and find the same thing.

                                                                       

                                                                      The book is published by one of the big five, is DRM-encumbered and upon purchase, in my online NOOK LIbrary I could only "Read Instantly."  I opened the app on my Win 8.1 machine and synced.  I was able to download it and  it opened fine in the app.

                                                                       

                                                                      I'm glad that I have everything downloaded and future-proofed in Calibre, because if the next step is preventing us from downloading to a non-NOOK device, instead requiring cloud-reading on such, I will *truly* be #done #lostcustomer.

                                                                       

                                                                      *If* the end result is that books can only be downloaded via the app - not straight NOOK Library download - I will be disappointed but not angry.  I don't think the app only download is necessarily a bad evil thing, but I do find it distressing that since it was not always that way, those who cannot/do not use the app were not forewarned of the change.  They were not given any notice to download all of their purchases before the change was implemented. That's ludicrous.

                                                                       

                                                                      In any case, B&N will no longer be the first place I look when I go to buy an ebook.  Even if this was all just one big nightmare, tomorrow it all returns to the way it used to be, the ineptitude with which it has been so far handled inspires no confidence in (this) consumers.

                                                                  • Re: What happened to Download option in My Nook?
                                                                    laurieb52

                                                                    I have the Win 8 B&N reader app. When I checked to make sure my most recently purchased books were downloading, I noticed the app was now separating books by series. I don't remember that feature before. Is this a recent development?

                                                                • Re: What happened to Download option in My Nook?
                                                                  TruCalling

                                                                  Apparently our future-proofing discussion recently was prescient.  I'm apparently precognizant and will apparently soon be really wealthy because my ESP apparently works.  

                                                                   

                                                                  Apparently it's not so cute if you're not a chubby-cheeked, redheaded 5-year-old.  :smileyvery-happy:

                                                                  • Re: What happened to Download option in My Nook?
                                                                    SharonC

                                                                    Well, until this decision is reversed, I won't be buying any more books from B&N. I tend to buy books immediately upon release, around 12:30am EST very early Tuesday morning. At that time, Nook apps are not capable of downloading newly purchased/newly released content because it was JUST released, and it hasn't propagated as downloadable yet, but I could always click the My Library link provided after purchase and download it for immediate reading. If I can't do that through B&N, I'll find another vendor who will still allow me to do so. I already tend to purchase some books directly from the publisher (Baen, Carina Press, Samhain), I guess I'll just have to do that even more often. Unless someone can suggest another vendor that sells epubs from multiple publishers? B&N was convenient and easy. Now that it isn't, I won't buy from them.

                                                                      • Re: What happened to Download option in My Nook?
                                                                        romsfuulynn

                                                                        The hell?  I own thousands of EPUB formatted Nook books and probably buy anywhere between 2 and 10 books a week.

                                                                         

                                                                        I always back them up - one of the selling points was that the encryption wasn't server dependent.

                                                                         

                                                                        If you've downloaded them to Nook for PC can you then sideload them?

                                                                        • Re: What happened to Download option in My Nook?
                                                                          Mercury_Glitch

                                                                          Ok so some facts

                                                                           

                                                                          As stated there has not been an update for any Nook aside from the NGTS in the last month and the update for the NGTS was pushed the day it was launched. 

                                                                           

                                                                          You can still download some titles directly from the website, though I'm not sure what makes those titles available versus others, perhaps it is the whole lack of DRM as was postulated earlier in this thread.  There is some evidence to this as I can not seem to download (from the website) any title from Robert Jordan's Wheel Of Time which is published by Tor. 

                                                                           

                                                                          I am able to download these titles on the Nook for Mac app, my various Nooks (NGL, NGTS, and they were on my NSTG and NST when they were in use).

                                                                           

                                                                          I was able to download a customers book on their Samsung phone using the Nook for Android app I presume if they rooted their phone they would be able to access the ebook file. 

                                                                           

                                                                          What this all means - you can still currently download any B&N purchase using the Nook for Mac/PC app and have easy access to the file.  This file will use whatever DRM is from the publisher/B&N so presumably Tor etc all will not have any DRM.  The rest would need to be loaded using ADE.

                                                                           

                                                                           

                                                                          Speculation

                                                                           

                                                                          I suspect that there is a disconnect with terminology being used.  I really doubt B&N could be so dim as to discontinue the ability to load books from other sources like libraries.  It's a huge selling point.  I also think this may be more focused on the SamNook and its rather poor integration of content on the SD Card (for the record my NSTG would show most/all covers of other content of stuff on the card I may have needed to tweak the files with calibre but they would for the most part load). 

                                                                           

                                                                          I also suspect Adobe is looking to ditch ADE, they dropped support for Android tablets awhile back, as well as Flash support.  I would speculate that they may be looking to cease all support for ADE now.

                                                                           

                                                                          The future-

                                                                           

                                                                          I will say this, if it turns out that B&N has discontinued the ability to sideload content I will purchase a Kobo H20 and not look back.  This is me speaking as a customer of the Nook brand since the NST, I will of course continue to do my best as an employee* to help and support Nooks but I will not be crippled with sideloaded content being disabled.  I'm happy with my NGL but taking away features when there are already features I feel should not have been excluded and others that should have been added will drive me away.

                                                                           

                                                                          I've purchased every single eink device aside from the N1E, I've also purchased devices for both my parents, an aunt, and a cousin, and steered another aunt toward an NGL.  I've been a supporter of each product though I do favor the eink Nooks. 

                                                                           

                                                                          *Please note absolutely NOTHING I have said in this post is from ANYONE in ANY official capacity at B&N.  I am in NO WAY speaking as a rep of B&N in this post and all facts I have presented have been either gleaned by other users here, or myself in my own experiences.  There has been no communication with me from anyone in corporate about a change in policy.  If/when I do hear anything official I will gladly pass it along to everyone here.  I did not think to ask today as when I left there were only some sketchy reports of CS chat (which is not exactly fantastic) and Twitter (not exactly the best place to announce odd policy changes).  I'll make some inquiries in other places I can tonight but I can not promise anything soon. 

                                                                           

                                                                          Again I work for B&N as a bookseller in a retail store.  Which puts me in the some place as the guy who flips the burgers at a Burger King.  I've got little to no power to change this sort of thing.  I do promise I will scream to the high heavens at any and everyone I can if this is an actual change in policy to revert it and/or at least work on the language of the policy change so that it's crystal clear what has changed.

                                                                          • Re: What happened to Download option in My Nook?
                                                                            Tammke

                                                                            SharonC:

                                                                             

                                                                            I've purchased a couple of books from Google Play in the past and have been able to download them to my computer. (Just checked and the download option is still available.) You need ADE on your computer to download.  Google Play also seems to be a bit more competitive with their pricing vs Amazon.

                                                                              • Re: What happened to Download option in My Nook?
                                                                                bobstro

                                                                                Purchasing from Google Play and Kobo (and most non-B&N epub sellers) is a nearly identical experience. Unless you want to use their reader software, you basically make the puchase from your browser, download the .acsm file and open it with ADE to get a (DRM-encumbered) epub file on your PC. If you authorize your reader with Adobe, you can sideload that epub to it and read. Of course, you can "future proof" the epub as well (love euphemisms) and quit worrying about all that.

                                                                                 

                                                                                I have found B&N pricing to be lower on a few recent purchases, much to my surprise. I think the markets at the point where price shopping is worthwhile.

                                                                                 

                                                                                For those looking at non-B&N devices: I am happy with my Kobo Mini & Aura, but I am not a Kobo cheerleader. They have a bad reputation for customer support, but their devices are excellent. I was willing to take the risk, knowing that I have the technical wherewithall to resolve any non-hardware issues on my own. So far, both are working well. If you think you'll need to depend on customer support much, B&N has a decided edge with their in-store support. (Never mind their online or phone support.)

                                                                                 

                                                                                With the announcement of the new Kindles, I am probably going to think long and hard when/if I buy another eink device. I share the sentiment of not wanting to support the Amazonabeast, but Keri's got a good point: If I only buy the device from them, and all my ebooks elsewhere, Amazon is probaby losing money on me. Of course, I have to be proficient with Calibre and future-proofing ebooks to do this. Amazon has stellar support.

                                                                                  • Re: What happened to Download option in My Nook?
                                                                                    LarryOnLI

                                                                                    My take on this is:

                                                                                     

                                                                                    Barnes & Noble wants you to read in one of 3 ways,

                                                                                     

                                                                                         1) On a NOOK device.

                                                                                     

                                                                                         2) In a NOOK app on another device or computer.

                                                                                     

                                                                                         3) On the web in your browser.

                                                                                     

                                                                                    Those books which still have the download option are the books which do not yet work with read on web application.  Once you can read a book online the download option will be removed.  They essentially have to leave the download button for these titles, becuase if you don't have a NOOK device or app and you can't download then you would not be able to read at all, and they would probably have to give you a refund.

                                                                                     

                                                                                    As for why they are doing this, I believe it has to do with customers using the loophole of social DRM to load eBooks on the NOOKs of family and friends. I don't know if they decided to move in this direction on thier own, or some other entity is pushing them to close this loophole.

                                                                                     

                                                                                    As for the PC and Mac apps still being able to download eBooks, this is the same as the mobile device apps, if you can't download to the app, it will no longer work. I would not be surprised however if B&N eliminated support for these applications in the future, and required users to read on the web.

                                                                                     

                                                                                    In any case, although I have never felt the need to "future proof" my purhcases in the past, and have been content to read only in a B&N app or on a B&N device, I will now be downloading all my purchases through one of the applications (I will need to use the windows app runing in a VM so I can do a bulk download, all with the same CC number to unlock them) and de-drm of my purchases.

                                                                                     

                                                                                    I will not purchase another B&N device, and when I finish my current book, Odd Hours bought from B&N, I will be buying the next book in the serries, Odd Interlude, from Amazon. Since I read on an iPad I can use any of the competitors apps.

                                                                                     

                                                                                     

                                                                                    • Re: What happened to Download option in My Nook?
                                                                                      Mercury_Glitch

                                                                                      Quick question for you re: Kobo, have you been able to use a custom screensaver on your aura, or is it just a choice between the current book and a default sleep/powered down image?  Googling makes me think there's a lack of options for a custom screensaver.

                                                                                       

                                                                                      Not a deal breaker per se, but something I'd like to be aware of before I make any decisions.

                                                                                        • Re: What happened to Download option in My Nook?
                                                                                          Alex Garcia

                                                                                          Hi all,

                                                                                           

                                                                                          Sorry for the confusion and any inconvenience this may cause. As you see by now, the ability to download from the NOOK® website and then sideload certain NOOK eBooks has been discontinued. This was done as part of a recent security update.

                                                                                           

                                                                                          However, content that has previously been downloaded can continue to be sideloaded to NOOK devices. Also, you can continue to access all of your purchased content through the NOOK Library® on any NOOK device or Free NOOK Reading App™ as you've always been able to do.

                                                                                           

                                                                                          Additionally, customers can also continue to sideload other supported file formats.

                                                                                           

                                                                                          Hope this helps!

                                                                                           

                                                                                          - Alex

                                                                                            • Re: What happened to Download option in My Nook?
                                                                                              kamas716


                                                                                              BN_AlexG wrote:

                                                                                              Hi all,

                                                                                               

                                                                                              Sorry for the confusion and any inconvenience this may cause. As you see by now, the ability to download from the NOOK® website and then sideload certain NOOK eBooks has been discontinued. This was done as part of a recent security update.

                                                                                               

                                                                                              However, content that has previously been downloaded can continue to be sideloaded to NOOK devices. Also, you can continue to access all of your purchased content through the NOOK Library® on any NOOK device or Free NOOK Reading App™ as you've always been able to do.

                                                                                               

                                                                                              Additionally, customers can also continue to sideload other supported file formats.

                                                                                               

                                                                                              Hope this helps!

                                                                                               

                                                                                              - Alex


                                                                                              Security update? Does that mean we can shortly expect that the apps will no longer download the files as well and that we'll have to either be connected to wifi or use one of the B&N eReaders?

                                                                                              • Re: What happened to Download option in My Nook?
                                                                                                keriflur

                                                                                                BN_AlexG wrote:

                                                                                                Hi all,

                                                                                                 

                                                                                                Sorry for the confusion and any inconvenience this may cause. As you see by now, the ability to download from the NOOK® website and then sideload certain NOOK eBooks has been discontinued. This was done as part of a recent security update.

                                                                                                 

                                                                                                However, content that has previously been downloaded can continue to be sideloaded to NOOK devices. Also, you can continue to access all of your purchased content through the NOOK Library® on any NOOK device or Free NOOK Reading App™ as you've always been able to do.

                                                                                                 

                                                                                                Additionally, customers can also continue to sideload other supported file formats.

                                                                                                 

                                                                                                Hope this helps!

                                                                                                 

                                                                                                - Alex


                                                                                                The problems here are:

                                                                                                 

                                                                                                (1) No advance warning. This is HUGE and not acceptable.

                                                                                                (2) No explanation as to which books, and no warning before purchase.

                                                                                                (3) The breach of trust created by 1 and 2.

                                                                                                (4) This puts B&N at a disadvantage compared with other retailers, in part just the fact that it's being done, and in part 2 above.

                                                                                                (5) See number 1. It's that big of a deal that it needs to be mentioned twice.

                                                                                                • Re: What happened to Download option in My Nook?
                                                                                                  roustabout

                                                                                                  Alex, thank you for putting on your flame retardant outfit and sending enough email out that you were able to get a more-than-140-character-response out for us.  I value the work which you as a person do for us, and I know sometimes the grumpiness with your employers will seem directed toward your group. 

                                                                                                   

                                                                                                  That said, they really do need to work on a better, more formal statement - hanging their credibility off of

                                                                                                   

                                                                                                  "(g) Changes to NOOK Device and NOOK Device Service and Amendments to these NOOK Device Terms of Service. To the maximum extent permitted by applicable local law, we may, in our sole discretion, change, modify, suspend, make improvements to or discontinue any aspect of the Software and the NOOK Device Service, temporarily or permanently, in whole or in part, at any time with or without notice to you, and we will not be liable for doing so. We reserve the right from time to time to modify these NOOK Device Terms of Service in our sole discretion."

                                                                                                   

                                                                                                  works just fine as far lawyers go, but not so much in terms of, hm, customer retention?

                                                                                                   

                                                                                                  I hope that in particular you'll forward them some info on LarryOnLI's response to the change. 

                                                                                                   

                                                                                                  He has been a loyal and supportive customer - far more than that jackanapes Roustabout - for a very long time. 

                                                                                                   

                                                                                                  And yet, with this unannounced policy change, his relationship to Barnes and Noble as a company looks to have undergone quite a change.  (Larry, if I've overstated, I apologize.) 

                                                                                                   

                                                                                                  My view is that a lot of this may be being pushed on BN by Adobe, and if so some public statements explaining a bit more of what's happening and what is broken if the change isn't made are very important. 

                                                                                                  • Re: What happened to Download option in My Nook?
                                                                                                    Wulfraed

                                                                                                    Interesting definition of "security update".

                                                                                                     

                                                                                                    It doesn't appear to be Customer Information that was insecure. Rather it comes across as management insecurity ("people can read books without using our software!").

                                                                                                     

                                                                                                    If so, I expect to see the PC applications (both the old Nook Study and Nook for PC) to be blocked soon, as they produce local files, just as a direct download link did. Followed shortly thereafter by blocking of First Edition Nooks as they did not hide B&N content from USB card reader mode. 

                                                                                                      • Re: What happened to Download option in My Nook?
                                                                                                        MacMcK1957
                                                                                                        Many of us like to download copies just to have backups. Our course the vendors may respond, "You don't need backups, we'll just keep everything safe for you in the cloud." I don't trust the cloud with my music. I don't trust the cloud with my books.
                                                                                                        • Re: What happened to Download option in My Nook?
                                                                                                          DeanGibson

                                                                                                          Wulfraed wrote:... Followed shortly thereafter by blocking of First Edition Nooks as they did not hide B&N content from USB card reader mode. 

                                                                                                          Shhh ...

                                                                                                            • Re: What happened to Download option in My Nook?
                                                                                                              roustabout

                                                                                                              If you're a calibre use and haven't tried it before, check out the "get books" button, by the way.

                                                                                                               

                                                                                                              You can decide what stores you're interested in searching, and it lets you find the best price on a title pretty dang skippy.

                                                                                                               

                                                                                                              Since it seems most of us are now in the habit of future proofing our libraries now - well, it doesn't matter what vendor you buy from so long as you are able to do format conversion and read books primarily on one device.  If you regularly use lots of devices cross-device sync can be more work to set up. 

                                                                                                              • Re: What happened to Download option in My Nook?
                                                                                                                keriflur

                                                                                                                DeanGibson wrote:

                                                                                                                Wulfraed wrote:... Followed shortly thereafter by blocking of First Edition Nooks as they did not hide B&N content from USB card reader mode. 

                                                                                                                Shhh ...


                                                                                                                If that happens, I'll never buy anything from B&N again. 

                                                                                                                  • Re: What happened to Download option in My Nook?
                                                                                                                    bobstro

                                                                                                                    keriflur wrote:

                                                                                                                    [...] f that happens, I'll never buy anything from B&N again. 

                                                                                                                     

                                                                                                                     

                                                                                                                    That train may have just left the station for me. After firing up a Windows 7 virtual machine and downloading my library of purchases with the older NOOK PC app that I was lucky enough to find, I had a self-induced scare when the book wouldn't open in Calibre. It turns out I'd inadvertently changed my account name and I was able to fix it and re-download them, but it made me realize just how easy it would be for B&N to unilateraly lock me out, either by changing the DRM or blocking apps and devices.

                                                                                                                     

                                                                                                                    At least with other epub sources, they're based on an .acsm file that can be opened a couple of different ways. Unless the seller changes that, it'll be trickier for 'em to just lock me out in one step. Not to say that can't happen, but B&N has demonstrated a propensity for doing things that are not in the best interests of their customers.

                                                                                                                     

                                                                                                                    I never thought B&N's DRM approach would prove to be a threat.

                                                                                                                      • Re: What happened to Download option in My Nook?
                                                                                                                        Scooter_Moonpie
                                                                                                                        Interesting development. I opened up the Nook for Mac this evening and all my books were gone....even the archived books. Everything had a big fat zero next it.They were there the day before yesterday when I did one last backup for my most recent books. Looked on the B&N website and they no longer seem to have the Nook for PC or Mac available for download. After that,I checked the App Store and they no longer have the Nook app for Mac. Does anyone know WTH is going on?
                                                                                                                          • Re: What happened to Download option in My Nook?
                                                                                                                            LarryOnLI

                                                                                                                            Scooter_Moonpie wrote:
                                                                                                                            Interesting development. I opened up the Nook for Mac this evening and all my books were gone....even the archived books. Everything had a big fat zero next it.They were there the day before yesterday when I did one last backup for my most recent books. Looked on the B&N website and they no longer seem to have the Nook for PC or Mac available for download. After that,I checked the App Store and they no longer have the Nook app for Mac. Does anyone know WTH is going on?

                                                                                                                            My NOOK for Mac is still displaying and downloading everything.

                                                                                                                  • Re: What happened to Download option in My Nook?
                                                                                                                    RHWright

                                                                                                                    BN_AlexG wrote:

                                                                                                                    Hi all,

                                                                                                                     

                                                                                                                    Sorry for the confusion and any inconvenience this may cause. As you see by now, the ability to download from the NOOK® website and then sideload certain NOOK eBooks has been discontinued. This was done as part of a recent security update.

                                                                                                                     

                                                                                                                    However, content that has previously been downloaded can continue to be sideloaded to NOOK devices. Also, you can continue to access all of your purchased content through the NOOK Library® on any NOOK device or Free NOOK Reading App™ as you've always been able to do.

                                                                                                                     

                                                                                                                    Additionally, customers can also continue to sideload other supported file formats.

                                                                                                                     

                                                                                                                    Hope this helps!

                                                                                                                     

                                                                                                                    - Alex


                                                                                                                    Sorry, Alex. This doesn't cut it. Not by a long shot.

                                                                                                                     

                                                                                                                    What is the general nature of the security exposure that necissitated this update? And with no prior notice that an update that would restrict access to purchased contnet was pending.

                                                                                                                     

                                                                                                                    B&N is steadily pushing the door shut on my support of them through these type of actions.

                                                                                                                     

                                                                                                                    I already have a Google Nexus 7 because the tablet options were too restrictive.

                                                                                                                     

                                                                                                                    I dread the day my NST dies, as the the NSTG is a step down in many ways, especially no SD slot. Plus, there seems to be no next-gen e-ink device on the way.

                                                                                                                     

                                                                                                                    >sigh<

                                                                                                                     

                                                                                                                    B&N seems to be going out of their way to not retain my support or my business.

                                                                                                                     

                                                                                                                     

                                                                                                                  • Re: What happened to Download option in My Nook?
                                                                                                                    keriflur

                                                                                                                    I will likely keep buying nook books, because my process has been to download them to my N1E and copy them to my PC from there (I'm paranoid that the PC file could be different than the one they send to the nook, though there's no evidence to support this). I'll likely keep doing it because I prefer the nook app to the Kobo and Play apps.

                                                                                                                     

                                                                                                                    I don't think I'll buy another nook, though. My expectations were low - I'm not completely convinced there will BE another e-ink nook - but even if B&N nailed it in the hardware department, they have a history of taking away features after the sale. I need to be able to have a certain amount of trust that B&N isn't going to make my device unusable to me in some way (meaning I won't be able to use it the way I want to), and I just don't have that trust anymore.

                                                                                                                    • Re: What happened to Download option in My Nook?
                                                                                                                      bobstro

                                                                                                                      Mercury_Glitch wrote:

                                                                                                                      Quick question for you re: Kobo, have you been able to use a custom screensaver on your aura, or is it just a choice between the current book and a default sleep/powered down image? 

                                                                                                                       

                                                                                                                      Your googling results seem to be correct, at least out of the box. There have been some efforts to force in scripts and such, but I shy away from anything that's going to disappear on a firmware update.

                                                                                                                    • What if Amazon wasn't evil?
                                                                                                                      DeanGibson

                                                                                                                      bobstro wrote:
                                                                                                                      ...

                                                                                                                       

                                                                                                                      With the announcement of the new Kindles, I am probably going to think long and hard when/if I buy another eink device. I share the sentiment of not wanting to support the Amazonabeast, but Keri's got a good point: If I only buy the device from them, and all my ebooks elsewhere, Amazon is probaby losing money on me. Of course, I have to be proficient with Calibre and future-proofing ebooks to do this. Amazon has stellar support.


                                                                                                                      Imagine for a moment that Amazon didn't have the negative issues that it has.  How many Nook / eBook customers would B&N retain?

                                                                                                                       

                                                                                                                      Of course, there was the Amazon "1984" misstep ... Oh wait;  Amazon actually communicated with customers in an apology.

                                                                                                                        • About the Kobos
                                                                                                                          bobstro

                                                                                                                          Clarification on some Kobo issues:

                                                                                                                           

                                                                                                                          1. The big kepub issue relates to visual appearance of epub versus kepub. As I understand it, the Kobos use two different renderers depending on which format is being viewed. The technical reasons for this are to support Adobe format books (epub) while allowing Kobo to provide enhancements for ebooks they source (kepub). They do more development on the kepub renderer. 
                                                                                                                          2. Calibre does conversation from epub to kepub with little effort, although I have encountered a few that will not convert. Of course, this assumes the source epub is DRM-free. 
                                                                                                                          3. I have not had a converted kepub display poorly. I've converted some 400-odd documents and have viewed dozens in detail. Not to say that I might not have missed some, but those I've seen have presented well. 
                                                                                                                          4. I have had good luck with "pristine" converted epubs from multiple sources displaying on the Kobo. Those that have been processed in Calibre (e.g. Polished,  smart quotes, hyphenated) seem to have odd display problems. If opened on the Calibre epub editor and errors corrected, some of those have displayed better. Epub display quality really depends on the source ebook. I can only suggest that you try your collection and see what works.
                                                                                                                          5. A lot of the complaints about Kobo epub rendering go back several years, and frankly, seem a little picky in some cases. Getting 24 versus 23 lines to display on screen was framed as a critical issue in one thread. A lot of energy has been spent "fixing" Kobo's chosen values for margin and font sizes. An extra line of spacing at the bottom of the displayed page was unacceptable for some. These may be non-issues for many of us.
                                                                                                                          6. Perhaps unintentionally, the Kobo is fairly tweakable, if not hackable. CSS and config files are readily reachable when plugged into a computer (No MTP!) A lot of discussion can be found on editing the default CSS to do things like micro-adjusting margins and widow/orphan handling. A lot of CSS3 tricks seem to work. To a large degree, the epub display issues can be improved in this way, or by massaging the source epubs.
                                                                                                                          7. Most notable (to me), Kobo has not treated users using their devices as a priority one security hole to be plugged. The same techniques have worked across multiple generations of eInk devices for several years now. 
                                                                                                                          8. As a result there are very powerful capabilities to work with Kobos in Calibre plug-ins. You can tweak per-document CSS, and automate creation of collections (shelves) based on user-extendable metadata. A lot of the aforementioned tweaking and adjustment can be automated. (To be fair, a lot of people like to adjust ebooks regardless. I certainly haven't felt the need to.)
                                                                                                                          9. The Kobo Aura provides ~3.4 GB of internal storage for Kobo or sideloaded content, and accepts uSD cards up to 32 GB. I have had no problems accessing books on the card. The Mini provided a similar amount of storage, but can easily be hacked by replacing the internal 4 GB uSD card with a larger card for up to 32 GB of internal space. Large collections of content are not a problem for Kobos.
                                                                                                                          10. My Kobo mini received an update in recent months even though the device is no longer actively sold. My Kobo Aura received an update about a week ago. These seem to be incremental upgrades, with less of the "surprise! we broke something new." effect.
                                                                                                                          11. The integration with Pocket is brilliant.

                                                                                                                          In short: ebooks from Kobo look good. Ebooks converted to kepubs from other sources will probably look good. Ebooks sent as epubs from other sources will probably look good, but there are definite exceptions. There may be cases where you'll want to convert to kepub. You can tweak the device extensively to suit your viewing needs if you're technically adept with CSS3.

                                                                                                                           

                                                                                                                          Kobo's biggest weakness, IME, is customer support. If a device has an issue, their support sucks. I don't know if buying a Kobo on Amazon helps with DOA devices. I have not had issues with my 2 Kobos. (or my 6 NOOKs, for that matter.) I've read that Sony was even worse, despite great products. This may explain Sony's withdrawal from the eInk reader market, much to the sorrow of loyal customers. 

                                                                                                                           

                                                                                                                          This is all my understanding based on researching the Kobo for a month or so. I may well be wrong on some or all this, of course. I suspect using a Kindle eink device is much the same sort of experience. At this point, I'm pretty much vendor-agnostic when it comes to eink hardware, at least between Kobo and Amazon. I am pleased with both my Kobos (Aura and Mini). 

                                                                                                                           

                                                                                                                           

                                                                                                                           

                                                                                                                            • Re: About the Kobos
                                                                                                                              keriflur

                                                                                                                              bobstro wrote:

                                                                                                                               

                                                                                                                              This is all my understanding based on researching the Kobo for a month or so. I may well be wrong on some or all this, of course. I suspect using a Kindle eink device is much the same sort of experience. At this point, I'm pretty much vendor-agnostic when it comes to eink hardware, at least between Kobo and Amazon. I am pleased with both my Kobos (Aura and Mini). 

                                                                                                                               


                                                                                                                              Using a kindle is very similar. The books display best when converted to AZW3 (aka KF8), and Calibre does a good job of making that easy, though you *have* to load the books with Calibre to get covers. Once that's done, the books display beautifully.

                                                                                                                               

                                                                                                                              The big difference between Kobo and Amazon, IME, is customer service - Amazon's is as good as Kobo's is bad. I've never had a bad CS experience with Amazon, and I'm confident they'll honor their warranty. They also have a posted and simple return process, and a phone number that connects to humans, neither of which Kobo has. And their humans speak English fluently with minimal accent (or American accent), which, same with Kobo (at Kobo they're all Canadian), Amazon's people are just easier to get to.

                                                                                                                            • Re: What if Amazon wasn't evil?
                                                                                                                              TaustinOC

                                                                                                                              DeanGibson wrote:
                                                                                                                              Of course, there was the Amazon "1984" misstep ... Oh wait;  Amazon actually communicated with customers in an apology.


                                                                                                                              Not immediately, though. It's only been a couple of days for B&N, and Amazon took longer than that to come clean. (And remember, that whole incident involved a capability - to remotely delete files from Kindles - that Amazon's initial marketing material said wasn't possible.)

                                                                                                                               

                                                                                                                              Even if B&N doesn't fess up to what's really going on, and apologize for the lack of notice, they still aren't any worse than Amazon on handling screw-ups. Just on customer service overall.

                                                                                                                                • Re: What if Amazon wasn't evil?
                                                                                                                                  Mercury_Glitch

                                                                                                                                  From what I have heard the policy changed last week.  Not sure of any specific day that it happened though. 

                                                                                                                                   

                                                                                                                                  I've just finished pre-ordering my Kobo Aura H20.  They say it'll ship on the 29th, the only shipping option was 7-10 business days.  So now I sit and play the waiting game. 

                                                                                                                              • Re: What happened to Download option in My Nook?
                                                                                                                                BooksOnTheKnob

                                                                                                                                My biggest problem with Kobo devices (and apps) has been their very poor implementation in regards to "free" books.  They are in your library,  you can download and read (and download to back-up, via ADE, of course). The problem arises when you have read the book and want to remove it from the app or device - the only option is "delete" and this deletes it entirely from your library, not just the device (they were "kind" enough to offer that I could buy it again, at full price, if I wanted it back .... ummm... thanks ... I think). There is no "archive" choice (if there is now, I haven't looked, as I quit using their devices and apps; instead I buy their content and sideload it onto a nook, Kindle or android tablet).

                                                                                                                                 

                                                                                                                                B&N's locking of my library is probably going to result in lawsuits (that they can ill afford) - after all, they didn't delete one poor student's free copy of an illegally obtained book, but are locking millions of books up, that have been sold with a DRM-Free license to hundreds of thousands of people (that's ignoring all the rest of the content they are probably going to lock up, if they just block those pesky apps out, which aren't supported anyway, so they probably see no problem in just cutting them off). All of that content was sold, btw, with various licenses that allowed download, sideload to devices on other accounts, backing up, etc. Revoking those rights requires compensation under basic contract law.

                                                                                                                                 

                                                                                                                                Those who want to trust B&N's cloud should do some quick surveys on how many lost entire libraries (of hundreds to thousands of books, in some cases) during the Fictionwise fiasco.

                                                                                                                                  • Re: What happened to Download option in My Nook?
                                                                                                                                    Mercury_Glitch
                                                                                                                                    Lets not play Internet lawyer. It's been pointed out the Terms and Conditions we all agreed to covers this change even though it's a bad change. Also you still have access to your books via several free options. This change really only hits those using an eink ereader that's not a nook and those who wish to back up ebooks which may or may not be covered under DMCA again let's avoid Internet lawyering.
                                                                                                                                      • Re: What happened to Download option in My Nook?
                                                                                                                                        bobstro

                                                                                                                                        From Roust's research, it seems B&N unilaterally changed those T&C at some point in the past. The options to download our books are dwindling, particularly if the Win 8 app is more restrictive, and those options that do work are not guaranteed to be around tomorrow. 

                                                                                                                                         

                                                                                                                                        I'm afraid B&N has made buying ebooks from them a risky proposition, particularly given the company's uncertain future and ambiguous comments. We've gone from always being able to back purchases to having to hope we can. 

                                                                                                                                         

                                                                                                                                        B&N can change their T&C. We can change our buying habits. 

                                                                                                                                      • Re: What happened to Download option in My Nook?
                                                                                                                                        bobstro

                                                                                                                                        BooksOnTheKnob wrote:

                                                                                                                                        My biggest problem with Kobo devices (and apps) has been their very poor implementation in regards to "free" books.  They are in your library,  you can download and read (and download to back-up, via ADE, of course). The problem arises when you have read the book and want to remove it from the app or device - the only option is "delete" and this deletes it entirely from your library, not just the device. [...] 

                                                                                                                                         

                                                                                                                                        When I've deleted ebooks from my Kobos, I've been given the option to delete from the device or library. There's also a menu to clear all content on the device without affecting my library. I'll try a free title to see if it behaves differently. 

                                                                                                                                          • Re: What happened to Download option in My Nook?
                                                                                                                                            Mercury_Glitch

                                                                                                                                            Can anyone confirm that the Windows 8.1 app does -not- download the full ebook?

                                                                                                                                             

                                                                                                                                             

                                                                                                                                              • Re: What happened to Download option in My Nook?
                                                                                                                                                LoganK

                                                                                                                                                Mercury_Glitch wrote:

                                                                                                                                                Can anyone confirm that the Windows 8.1 app does -not- download the full ebook?


                                                                                                                                                I've never noticed this problem, and I'm running the most recent version.

                                                                                                                                                 

                                                                                                                                                For a book a little over a megabyte, I download via Nook for Android and Nook for Windows 8 and the content of each book is identical (extracting to a directory and comparing the results).

                                                                                                                                                 

                                                                                                                                                Although things may change in the future (both Windows and Android allow for an additional layer of encryption keyed to the application), for now both clients are functionally identical for backing up your library.

                                                                                                                                                • Re: What happened to Download option in My Nook?
                                                                                                                                                  NookGardener

                                                                                                                                                   


                                                                                                                                                  Mercury_Glitch wrote:

                                                                                                                                                  Can anyone confirm that the Windows 8.1 app does -not- download the full ebook?

                                                                                                                                                   

                                                                                                                                                   


                                                                                                                                                  Dont have a device available to access the app right now.  It worked 6 months ago (but that doesn mean it works today.)

                                                                                                                                                   

                                                                                                                                                  Before anyone freaks out, note that the win8 app saves the files differently than on nook for pc.  Rather than saving it in the  B&N directory (under My Files), it saves it somewhere under App Data.  And you need to turn on "show hidden files." And it uses the books ISBN as the file name, not the title.  (That much I remember.)  c:/users/usernames/appdata/local/packages/BarnesNoble.nook_ahnzqzva31.enc

                                                                                                                                                   

                                                                                                                                                  Open that directory and see if the epub files are there. 

                                                                                                                                                    • Re: What happened to Download option in My Nook?
                                                                                                                                                      musicmama2010

                                                                                                                                                      I started out using the Win81 app from the M$ store on my Surface Pro (not RT).  After experiencing the loss of the download capability, I figured it was time to backup my library "just in case".  Went through every directory on my Surface Pro and was never able to find the directory you mentioned. 

                                                                                                                                                       

                                                                                                                                                      So I uninstalled the M$ store app and installed the Win7 version in order to download backup copies of the 500+ books in my library.    There were probably a dozen or so books that were "not supported at this time", meaning that I couldn't back them up.  While a couple of those were originally free, others were ones that I paid for. 

                                                                                                                                                       

                                                                                                                                                      I am really disappointed in B&N's disregard of customers.   Trusting them to have my backup content available in the event of a new device purchase is not, in my humble opinion, a safe prospect.  But that seems to be their end goal.   

                                                                                                                                                    • Re: What happened to Download option in My Nook?
                                                                                                                                                      Pen12

                                                                                                                                                      Mercury_Glitch wrote:

                                                                                                                                                      Can anyone confirm that the Windows 8.1 app does -not- download the full ebook?

                                                                                                                                                       

                                                                                                                                                       


                                                                                                                                                      I just tried it today.  For Windows 8.1 you have to right click on a book.  A taskbar will appear.  Click on "View Details" on the far left of the taskbar.  You will see a blue download button.  I have no idea where on your computer it goes though. 

                                                                                                                                          • Re: What happened to Download option in My Nook?
                                                                                                                                            Susanna4

                                                                                                                                            This is crazy.  I bought 4 book tonight.  Two of them have the download now option, and two don't. The two I can download have a notation that they too will soon be converted to "read instantly"

                                                                                                                                             

                                                                                                                                            I need to buy my books somewhere else.

                                                                                                                                            • Re: What happened to Download option in My Nook?
                                                                                                                                              crane2

                                                                                                                                              I just bought a $19.95 book & find I cannot download it; wish I found this thread before buying from B&N; also cannot get the Nook app as running win 7.  Got screwed by B&N.

                                                                                                                                               

                                                                                                                                              Will use my HD+ to get the book for class & import it into Aldiko via the pc.

                                                                                                                                               

                                                                                                                                              After getting the book, I will NOT be getting any books from B&N & will see how getting the books from Google or Amazon even if I have to convert.

                                                                                                                                               

                                                                                                                                              Will be terminating my B&N account as it has become useless; the affront to the customers is just as bad as if the credit card info had been hacked since there was NO warning of it happening prior to my purchase.

                                                                                                                                               

                                                                                                                                              B&N may have stolen my money if I cannot get the book for my class.

                                                                                                                                                • Re: What happened to Download option in My Nook?
                                                                                                                                                  kamas716

                                                                                                                                                  crane2 wrote:

                                                                                                                                                  I just bought a $19.95 book & find I cannot download it; wish I found this thread before buying from B&N; also cannot get the Nook app as running win 7.  Got screwed by B&N.

                                                                                                                                                   

                                                                                                                                                  Will use my HD+ to get the book for class & import it into Aldiko via the pc.

                                                                                                                                                   

                                                                                                                                                  After getting the book, I will NOT be getting any books from B&N & will see how getting the books from Google or Amazon even if I have to convert.

                                                                                                                                                   

                                                                                                                                                  Will be terminating my B&N account as it has become useless; the affront to the customers is just as bad as if the credit card info had been hacked since there was NO warning of it happening prior to my purchase.

                                                                                                                                                   

                                                                                                                                                  B&N may have stolen my money if I cannot get the book for my class.


                                                                                                                                                  search "Nook for PC" and you should be able to find the link. It's not visible on the apps page, but it's still on the website, just hidden. Assuming it's not an enhanced eBook or a textbook it should download.

                                                                                                                                                    • Re: What happened to Download option in My Nook?
                                                                                                                                                      crane2

                                                                                                                                                      Forgot to mention an important thing about the Nook app.  Once the book was downloaded, the book no longer has the "download" capability as the download option is GONE.

                                                                                                                                                       

                                                                                                                                                      There's a lie about the books can be retrieved from the "cloud"  if one has to reinstall windows on the computer when changing/upgrading the hard drive.

                                                                                                                                                        • Re: What happened to Download option in My Nook?
                                                                                                                                                          Schwa

                                                                                                                                                          crane2 wrote:

                                                                                                                                                          Forgot to mention an important thing about the Nook app.  Once the book was downloaded, the book no longer has the "download" capability as the download option is GONE.

                                                                                                                                                           

                                                                                                                                                          There's a lie about the books can be retrieved from the "cloud"  if one has to reinstall windows on the computer when changing/upgrading the hard drive.


                                                                                                                                                          In the Nook App the download button disappears upon download because the book has already been downloaded.  When you move it back to the cloud the download button reappears.

                                                                                                                                                    • Re: What happened to Download option in My Nook?
                                                                                                                                                      bklvr896
                                                                                                                                                      I don't know if this has been brought up, but does the average reader back up their books and even know about or use the download option? The folks I know with Nooks, don't. They don't price shop either, the buy their books from BN because the download directly to the device and they don't have to get the computer involved. Just wondering if a lot of folks won't notice or be affected at all.
                                                                                                                                                      • Re: What happened to Download option in My Nook?
                                                                                                                                                        DLReid

                                                                                                                                                        As I posted in another thread yesterday, through online chat with Enzio at BN customer service - I was told this was done because of some customers breaking drm and sharing books with others, so in order to protect their books from unauthorized distribution, B&N decided to disable or remove the download link online.  They recommend we directly download order to our nook device thru WiFi connection.  Also, I was told that I don't have to worry about losing any of my purchases even if something happens to my nook because my purchased books are being save to my online account library.

                                                                                                                                                         

                                                                                                                                                        Now, I like to make a backup copy of my purchases to a portable hard drive in case something happens to my nook or to B&N's server...which apparently B&N seems to think nothing will ever happen to their server or our ebooks .. I work in IT and know there are lots of things that can happen to a server and sometimes stuff gets lost.   

                                                                                                                                                         

                                                                                                                                                        I have been buying ebooks thru B&N since I got the first nook and even though their pricing is sometimes slightly higher than some other places, I bought my ebooks exclusively from them because of the convenience of being able to download directly to my nook.  But since they have made this decision, I will be shopping around and can sideload books purchased elsewhere to my nook.  A number of publishers have their own stores where books can be purchased in epub or other formats (i.e.Baen Book and Tor, who do not have DRM in their ebooks, which can be purchased then downloaded in several different formats).

                                                                                                                                                         

                                                                                                                                                        Apparently, B&N doesn't really care about their loyal customers, only their bottom line, which I believe will be impacted by this decision, as the music industry previously learned and then did away with DRM completely.  You can't hold your customers hostage, you have to earn their loyalty.

                                                                                                                                                         

                                                                                                                                                        • Re: What happened to Download option in My Nook?
                                                                                                                                                          cgsmom

                                                                                                                                                          I started reading ebooks on my PDA with Microsoft Reader.  So, I know all about getting screwed with ebooks disappearing. I was taken by surprise when Microsoft exited the game, but I learned a valuable lesson.  I will never trust anyone to take care of my books for me in the cloud.  I will not buy anything I cannot backup.  I have tried to support BN but they are making it really hard.  I doubt that I will ever buy another Nook. I don't know about ebooks.  Nook for PC is working for now, but who knows for how long.  I don't need to jump through any more hoops to get the books I paid for.  It sure seems that reading ebooks is harder than it needs to be. I guess I am the most upset because I feel like BN is betraying my trust. I should have known better than to trust them in the first place. After all, they are just a business.

                                                                                                                                                          • Re: What happened to Download option in My Nook?
                                                                                                                                                            upstate_eli

                                                                                                                                                            I just want to add one more voice telling B&N that removing the download option was a bad choice, especially with no prior warning. It will certainly make me hesitate to purchase ebooks here.

                                                                                                                                                             

                                                                                                                                                            B&N - please bring it back!

                                                                                                                                                              • Download options
                                                                                                                                                                DeanGibson

                                                                                                                                                                Some observations:

                                                                                                                                                                 

                                                                                                                                                                1. The "illusion of ownership":  Most people don't mind licensing something (eg, an eBook) that they would rather ownIF the license gives the illusion of ownership, OR IF the price is right, given the license restrictions (for eBooks, it isn't, in the consumer's mind)  That is, for digital media, they want to be able back it up, and for eBooks, they want to be able to loan them (in a reasonable, non-paranoid way).  A lot of companies have had to learn the hard way, that when you take away those capabilities, you annoy (or lose) customers.
                                                                                                                                                                2. B&N's new policy will make the original "1st edition" Nooks more desirable, as it is trivial to copy your B&N eBooks from the "1st edition" Nooks to your computer (you just connect the USB cable and copy).  "1st edition" Nooks consistently go for around $50 on Craigslist.
                                                                                                                                                                3. Previously, most people rooted their Nooks for reasons that had nothing to do with eBooks.  It was either to install apps, or to backup apps (and their data).  The number of owners that wanted to root was very small.  Now, B&N has given most consumers a really good reason to root.  Note to B&N:  beware of "the law of unintended consequences".

                                                                                                                                                                Take me, for instance:  Despite having rooted all my Nooks, I never bothered to back up my B&N eBooks until today.  I just copied them from my 1st edition Nook.  Then, out of curiosity, I did the same from my other Nooks (this latter step required root), and compared them.  It turns out that the file for each eBook is not identical across different Nooks (except for two, which I believe don't have DRM).

                                                                                                                                                                 

                                                                                                                                                                At this point I see no reason to strip DRM from any of the eBooks.

                                                                                                                                                                  • Re: Download options
                                                                                                                                                                    bobstro

                                                                                                                                                                    DeanGibson wrote:

                                                                                                                                                                    [...] B&N's new policy will make the original "1st edition" Nooks more desirable, as it is trivial to copy your B&N eBooks from the "1st edition" Nooks to your computer (you just connect the USB cable and copy).  "1st edition" Nooks consistently go for around $50 on Craigslist.

                                                                                                                                                                     

                                                                                                                                                                    Dean, am I mistaken, or won't your "Fat Gloworm" symlink procedure essentially do the same for NST/G owners? I'm finding most of my content on the NST, though a few of the forcibly-orphaned magazines (Discover, PopSci) back-issues are missing, even though they once worked on my NST.

                                                                                                                                                                     

                                                                                                                                                                    Previously, most people rooted their Nooks for reasons that had nothing to do with eBooks.  It was either to install apps, or to backup apps (and their data).  The number of owners that wanted to root was very small.  Now, B&N has given most consumers a really good reason to root.  Note to B&N:  beware of "the law of unintended consequences".

                                                                                                                                                                     

                                                                                                                                                                    I think the same will apply to learning how to strip DRM. People don't like suddenly being cut off from what they've paid for, never mind the licensing issues.

                                                                                                                                                                     

                                                                                                                                                                      • Re: Download options
                                                                                                                                                                        DeanGibson

                                                                                                                                                                        bobstro wrote:

                                                                                                                                                                        DeanGibson wrote:

                                                                                                                                                                        [...]

                                                                                                                                                                         

                                                                                                                                                                        Dean, am I mistaken, or won't your "Fat Gloworm" symlink procedure essentially do the same for NST/G owners?

                                                                                                                                                                         


                                                                                                                                                                        I think you are in big trouble.  That's RoustAbout's procedure, not mine.

                                                                                                                                                                  • Re: What happened to Download option in My Nook?
                                                                                                                                                                    ProfReader

                                                                                                                                                                    I've got it covered, Greasemonkey script, Nook for PC, NE1 and various rooted Android devices.

                                                                                                                                                                    • Re: The sideload definition changed between October and December of 2013
                                                                                                                                                                      Haleakala_LKB

                                                                                                                                                                      I have tried to read this entire thread, but may have missed some. I have a question. I am pretty sure I know the answer to already, given what I have read, but thought I'd try. One of the "pros" for NOOK over Kindle used to be (I go way back to the original WiFi e-ink) was the we could share books among our family. All I had to do was download a book from my daughter or husband's account, side load to my NOOK, open, input CC# and read. Tried this last week and it wouldn't take the CC#. Verified it was correct, but still no deal (I had logged into the NOOK for PC app as daughter to download file).

                                                                                                                                                                       

                                                                                                                                                                      Is this ability to share books what they have taken away? Because I have to say, it could be a deal breaker for me. I have, for YEARS talked family and friends out of Kindle and into NOOK and used this as a HUGE benefit (at the beginning library lending was also a difference between NOOK and Kindle, but that obviously is on both now). No, we're not giving free e books to the world, just sharing among 2 or 3 family that you are willing to share CC# with. Same group I would share a physical book with. Since this process was widely and openly discussed on the old BN Forum, I don't think anyone saw anything wrong with it.

                                                                                                                                                                       

                                                                                                                                                                      I currently own a Simple Touch Glow (one that still has SD slot) and had been trying to decide what to do when it finally dies. If being able to share books has gone away, that is one less "pro" for NOOK for me. Now what would be holding me back is my current NOOK library being unavailable on a new e-reader, but I could still read on NOOK apps on my Android devices...

                                                                                                                                                                       

                                                                                                                                                                      LisaB (somewhat sad, as a long time, STRONG NOOK supporter)

                                                                                                                                                                        • Re: What happened to Download option in My Nook?
                                                                                                                                                                          geertm

                                                                                                                                                                          There is long thread about this on the Mobileread forum.

                                                                                                                                                                          When the credit card information of an account is changed, the DRM encryption seems to change too. The credit card number and name are longer used to encrypt the ebooks, but some other information is used. At the moment it is unknown what information is used. There has been no announcement from B&N about this.

                                                                                                                                                                          • Re: What happened to Download option in My Nook?
                                                                                                                                                                            Slytheringilr

                                                                                                                                                                            My trust in Barnes was shaky at best since the Barnes in my area has a nasty habit of not training their employees correctly. But this latest debacle of theirs certainly has me thinking twice before buying any ebooks from them. I really don't want to have to rely on getting books from Amazon or BAM since backing up books from them are more of a hassle than BN. I just hope they take away the stored books folder from the PC app as well. If they did, I would be more than just a bit peeved. We PAID for these books, we should have the right to do whatever we want with them!!! This is equal to publishers and authors barging into your home and telling you in WHICH room you're allowed to read your physical books. Who does BN think they are to tell their customers to do with their products once they have been paid for in full?! This is all an elaborate scam to force us to purchase multiple copies of books for each type of reader we own. BN may have you thinking it's a security thing, but let's be real here people, it's all about the Benjamins.