1 2 3 4 92 Replies Latest reply on Oct 29, 2014 3:31 PM by Slytheringilr Go to original post
      • 15. Re: What happened to Download option in My Nook?
        javabird

        liza73 wrote:
        Per CS Chat. Sideloading of books is no longer available. You must download to nook app.
        I will no longer be buying my ebooks from B&N anymore.
        I use calibre to organzie my books and our family has many different readers and apps so this will not work for our household.

        Wait- what? So we can no longer side load Library books to our Nooks either? That's one of the main reasons I bought a Nook over other ereaders!

        • 16. Re: What happened to Download option in My Nook?
          bobstro

          javabird wrote:

          [...] Wait- what? So we can no longer side load Library books to our Nooks either? That's one of the main reasons I bought a Nook over other ereaders!

           

          Most library books I've encountered have used Adobe DRM (ADE), so that should still work the same. Download the .acsm file from the library and open it on ADE on your desktop, then push that down to your NOOK. I just checked and Kobo is still providing .acsm downloads.

           

           

          • 17. Re: What happened to Download option in My Nook?
            MacMcK1957

            javabird wrote:

            liza73 wrote:
            Per CS Chat. Sideloading of books is no longer available. You must download to nook app.
            I will no longer be buying my ebooks from B&N anymore.
            I use calibre to organzie my books and our family has many different readers and apps so this will not work for our household.

            Wait- what? So we can no longer side load Library books to our Nooks either? That's one of the main reasons I bought a Nook over other ereaders!


            Another indication that the CS explanation does not even fit the facts.  No update to the Nooks themselves has been released, so sideloading has not been changed in any way.  Just downloading from the website.

            • 18. Re: What happened to Download option in My Nook?
              javabird

              I can confirm that DRM-free books I have in my Nook library (mostly from Tor ) can no longer be downloaded.

               

              Also, the Nook app for the Mac no longer synchronizes with my library. New purchases cannot be downloaded within the Nook app, so that app is basically dead.

               

              I think this was really a nasty thing for B&N to do, especially not giving any notice to people to download and back up their LEGALLY purchased books. 

              • 19. Re: What happened to Download option in My Nook?
                keriflur

                bobstro wrote:

                If anybody finds a link to an actual statement from B&N -- something more than 140 characters -- please post it!


                I'll be impressed if there IS a press release on this - usually when they take away a feature it's very hush hush.

                • 20. Re: What happened to Download option in My Nook?
                  keriflur

                  MacMcK1957 wrote:
                  Another indication that the CS explanation does not even fit the facts.  No update to the Nooks themselves has been released, so sideloading has not been changed in any way.  Just downloading from the website.

                  The term "sideloading" is ambiguous here, as there is both sideloading to nook devices (of either B&N- or other-purchased books) and sideloading B&N ebooks to non-nook devices and apps. If B&N is trying to stop sideloading of B&N ebooks to non-nook devices and apps, removing the ability to download from the website is a big step in that direction.

                  • 21. Re: What happened to Download option in My Nook?
                    MacMcK1957

                    javabird wrote:

                    I can confirm that DRM-free books I have in my Nook library (mostly from Tor ) can no longer be downloaded.

                     

                    Also, the Nook app for the Mac no longer synchronizes with my library. New purchases cannot be downloaded within the Nook app, so that app is basically dead.

                     

                    I think this was really a nasty thing for B&N to do, especially not giving any notice to people to download and back up their LEGALLY purchased books. 


                    I have no problem downloading books to Nook for PC (including Tor books) and it synchronizes and downloads just fine for books I purchased today.

                    • 22. Re: What happened to Download option in My Nook?

                      MacMcK1957 wrote:

                      I just verified the Nook for PC download continues to work just fine, as does the website download for anything without the "Read Instantly" option.


                      My entire NOOK LIbrary was already downloaded, so I used a little of my ebook credit to purchase a new title (a novel written by a professfor from my tiny liberal arts college that I've been meaning to buy and read but just hadn't) and find the same thing.

                       

                      The book is published by one of the big five, is DRM-encumbered and upon purchase, in my online NOOK LIbrary I could only "Read Instantly."  I opened the app on my Win 8.1 machine and synced.  I was able to download it and  it opened fine in the app.

                       

                      I'm glad that I have everything downloaded and future-proofed in Calibre, because if the next step is preventing us from downloading to a non-NOOK device, instead requiring cloud-reading on such, I will *truly* be #done #lostcustomer.

                       

                      *If* the end result is that books can only be downloaded via the app - not straight NOOK Library download - I will be disappointed but not angry.  I don't think the app only download is necessarily a bad evil thing, but I do find it distressing that since it was not always that way, those who cannot/do not use the app were not forewarned of the change.  They were not given any notice to download all of their purchases before the change was implemented. That's ludicrous.

                       

                      In any case, B&N will no longer be the first place I look when I go to buy an ebook.  Even if this was all just one big nightmare, tomorrow it all returns to the way it used to be, the ineptitude with which it has been so far handled inspires no confidence in (this) consumers.

                      • 23. Re: What happened to Download option in My Nook?
                        bobstro

                        MacMcK1957 wrote:

                        [...] I have no problem downloading books to Nook for PC (including Tor books) and it synchronizes and downloads just fine for books I purchased today.

                         

                         

                        I have no problem with the app downloading files. My concern is about the need to have either a Mac (if it still works) or Win8 PC running the app if you want to read DRM-free books legally purchased from B&N on a non-B&N device. There are plenty of people who own devices other than a NOOK or Kindle who may be impacted. If nothing else, the procedure for buying an ebook from B&N and getting it onto such a device has become more complicated.

                         

                        Even in my case, it's a headache. I have to now actively maintain my Win7 virtual machine and make sure not to lose a copy of the old app. Before, I could zip over to B&N's page and simply download the epub file directly onto my device and read it alongside my other ebooks in my reader of choice. What do I do if they cripple the old Win7 app's ability to download?

                         

                        Whether intended or not, this move seems to be coralling users into using a NOOK app or device. I think it's a bad move for B&N to make at this time, especially when they should be doing everything they can to encourage people to buy B&N ebooks, no matter what reader they use!

                         

                        B&N seems to be trying to turn one of their advantages -- the open epub standard -- and make it require proprietary technologies to use. A novel twist, but hardly endearing.

                        • 24. Re: What happened to Download option in My Nook?

                          javabird wrote:

                          I can confirm that DRM-free books I have in my Nook library (mostly from Tor ) can no longer be downloaded.

                           

                          Also, the Nook app for the Mac no longer synchronizes with my library. New purchases cannot be downloaded within the Nook app, so that app is basically dead.

                           

                          I think this was really a nasty thing for B&N to do, especially not giving any notice to people to download and back up their LEGALLY purchased books. 


                          Interestingly, the Nook for PC app still works fine. I just "bought" a free book through the web site, and it showed up in the desktop library when I synchronized it. It was not DRM free, either.

                          • 25. Re: What happened to Download option in My Nook?
                            javabird

                            Interestingly, I just tried again to synch my library on the Nook app for Mac after several fails earlier, and now it seems to be working. Maybe there was a temporary outage? (Which is one reason i prefer to read books offline).

                            • 26. Re: What happened to Download option in My Nook?
                              bobstro

                              Over on mobileread, somebody posted an email response they got from B&N. It's from some person on the Internet, so take it for what it's worth, but it states that the ability to download is no longer supported.

                               

                              Dear Customer,
                              
                              Greetings from Barnes and Noble!
                              
                              Thank you for contacting us. I'm sorry to learn that the download option on your books are missing. 
                              
                              On behalf of Barnes & Noble, please accept our sincere apologies for any inconvenience this may have caused.
                              
                              We’re sorry, but the ability to sideload NOOK purchased content has been discontinued. If you are attempting to unlock a sideloaded file, you will not be able to do so. We apologize for any inconvenience. However, your NOOK purchases are available for re-download from the NOOK cloud, and you may continue to sideload any other supported file format.
                              
                              I hope that I was able to address your concern accordingly. It is my great honor and privilege to assist you with this concern.

                              This kills the ability to continue to use B&N ebooks using ADE if all else fails, doesn't it? Is this a good time to reopen the "What happens if B&N folds?" discussion? 

                              • 27. Re: What happened to Download option in My Nook?
                                roustabout

                                I don't know if the T&C has been revised recently, but I was curious to see what is meant by "sideload."

                                 

                                In the T&C for the Glowlight, a couple of things emerge:

                                 

                                - sideloaded content is explicitly defined as not being purchased from BN:  " "Sideloaded Content" means digital or electronic content that is not made available to you by us, but which can be accessed via the NOOK Device, for example ePub (non-DRM) and Adobe PDF files."

                                 

                                - the devices and apps from BN are the only officially supported ways to access your paid content.

                                 

                                ""Digital Content" means digital or electronic content or media which is available to you through the NOOK Store (defined below) and which may be viewed on the NOOK App (defined below) and NOOK Devices (defined below), including eBooks, digital magazines, digital newspapers, digital journals and other periodicals, software applications (including applications developed by NOOK Media or third parties), and other digital content as determined by us from time to time, but excluding Video Content (defined below)"

                                 

                                Does anyone have a copy of the T&C around from before this week? 

                                 

                                If the language is structured like this and always has been, sideloading BN purchased content has never been supported - it's just always worked up until now. 

                                • 28. Re: What happened to Download option in My Nook?
                                  keriflur

                                  bobstro wrote:

                                  Over on mobileread, somebody posted an email response they got from B&N. It's from some person on the Internet, so take it for what it's worth, but it states that the ability to download is no longer supported.

                                   

                                  Dear Customer,
                                  
                                  Greetings from Barnes and Noble!
                                  
                                  Thank you for contacting us. I'm sorry to learn that the download option on your books are missing. 
                                  
                                  On behalf of Barnes & Noble, please accept our sincere apologies for any inconvenience this may have caused.
                                  
                                  We’re sorry, but the ability to sideload NOOK purchased content has been discontinued. If you are attempting to unlock a sideloaded file, you will not be able to do so. We apologize for any inconvenience. However, your NOOK purchases are available for re-download from the NOOK cloud, and you may continue to sideload any other supported file format.
                                  
                                  I hope that I was able to address your concern accordingly. It is my great honor and privilege to assist you with this concern.

                                  This kills the ability to continue to use B&N ebooks using ADE if all else fails, doesn't it? Is this a good time to reopen the "What happens if B&N folds?" discussion? 


                                  We are all People on the Internet, so...

                                   

                                  I do not doubt for a second that this response came from B&N. Because, LOL, it makes no sense, and sounds exactly like the kind of rote response B&N's CS would give. The person writing it doesn't understand what they're saying. I'd be funny if it weren't so sad.

                                  • 29. Re: What happened to Download option in My Nook?
                                    MacMcK1957

                                    However, your NOOK purchases are available for re-download from the NOOK cloud, and you may continue to sideload any other supported file format.

                                     

                                    ????

                                     

                                     

                                    Keri: Because, LOL, it makes no sense, and sounds exactly like the kind of rote response B&N's CS would give.

                                     

                                    Yep.

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