14 Replies Latest reply on Oct 24, 2012 7:49 AM by Irishelf

    Have to Vent About Improper Use of B&N Ratings

    BrandieC

      I've complained before about those who give a book a poor rating (one or two stars), not because they dislike the book itself, but because they don't like its price or the fact that it was selected for Free Fridays.  Because I don't believe that the ratings system is the proper forum for such complaints, I don't feel it is appropriate to respond to those comments via the ratings system, either, so the only place I have to go to vent is here.

       

      Yesterday's NOOK Daily Find was Claire DeWitt and the City of the Dead, by Sara Gran.  I was interested in the description and wanted to see what other readers thought about it.  Two of the reviewers gave it one star because of its price; one of those even stated that he or she "would love to order this novel" yet had no qualms about trashing its rating because of its price.  Its price yesterday was $2.99; did these reviewers come back to give the book a good rating because of the terrific price?  Of course not.

       

      Grrrrr -

        • Re: Have to Vent About Improper Use of B&N Ratings

          I have to second this.  I also have an issue when people say they don't like the formatting of the e-book and rate a good book poorly because of that.  What if they purchased the DTB?  Would they still rate it poorly?  Shouldn't the rating's be about how well the book is written?

          :manfrustrated:

            • Re: Have to Vent About Improper Use of B&N Ratings
              MacMcK1957

              DCLOVELL wrote:

              I have to second this.  I also have an issue when people say they don't like the formatting of the e-book and rate a good book poorly because of that.  What if they purchased the DTB?  Would they still rate it poorly?  Shouldn't the rating's be about how well the book is written?

              :manfrustrated:


              As a general rule I would be inclined to agree, but....

              Last week the new JK Rowling book was released in e-book format with tiny, unchangeable, unreadable typeface.  The reviews on both B&N and Amazon filed up so quickly with complaints about the formatting, that the publisher actually very quickly fixed it.  Some might argue that there are other channels for registering such complaints, but to my knowledge, other channels have never received such a response (or any response at all, often).  Possibly, due to the resulting bad press, both that publisher and others might even (dare we hope?) actually give some thought to e-book formatting in the future, which clearly they have not devoted a lot of effort to in the past.

                • Re: Have to Vent About Improper Use of B&N Ratings

                  MacMcK1957 wrote:


                  As a general rule I would be inclined to agree, but....

                  Last week the new JK Rowling book was released in e-book format with tiny, unchangeable, unreadable typeface.  The reviews on both B&N and Amazon filed up so quickly with complaints about the formatting, that the publisher actually very quickly fixed it.  Some might argue that there are other channels for registering such complaints, but to my knowledge, other channels have never received such a response (or any response at all, often).  Possibly, due to the resulting bad press, both that publisher and others might even (dare we hope?) actually give some thought to e-book formatting in the future, which clearly they have not devoted a lot of effort to in the past.


                  I agree that there should be an outlet that people can use for the poor formatting that is looked at by the publishers and taken seriously. (I know...that may be a pipe dream!) The problem I have seen is this: I have looked at ratings and reviews for the print books and the ebook ratings are blended in.  Now if someone is not specific in the text of their review/rating or do not provide text in their review/rating, the author is the one who may suffer as their book could be one of the best reads ever but yet does not get the sales due to publisher neglect.

                • Re: Have to Vent About Improper Use of B&N Ratings
                  kamas716

                  DCLOVELL wrote:

                   I also have an issue when people say they don't like the formatting of the e-book and rate a good book poorly because of that.  What if they purchased the DTB?  Would they still rate it poorly?  Shouldn't the rating's be about how well the book is written?

                  :manfrustrated:


                  Actually, I disagree with you here.  If the formatting of the book, whether it be eBook or DTB, is bad, it will affect my rating.  Spelling errors (if numerous enough), continually changing line spacing, changing font for no reason and bad OCR work have all contributed to my downgrading a rating I've given.  I explain that in my review as well.  If the formatting takes away from the enjoyment of my reading experience, it deserves to be included in the rating.

                   

                    • Re: Have to Vent About Improper Use of B&N Ratings
                      bklvr896

                      kamas716 wrote:

                      DCLOVELL wrote:

                       I also have an issue when people say they don't like the formatting of the e-book and rate a good book poorly because of that.  What if they purchased the DTB?  Would they still rate it poorly?  Shouldn't the rating's be about how well the book is written?

                      :manfrustrated:


                      Actually, I disagree with you here.  If the formatting of the book, whether it be eBook or DTB, is bad, it will affect my rating.  Spelling errors (if numerous enough), continually changing line spacing, changing font for no reason and bad OCR work have all contributed to my downgrading a rating I've given.  I explain that in my review as well.  If the formatting takes away from the enjoyment of my reading experience, it deserves to be included in the rating.

                       


                      I would ave to agree with Kamas.  I would like to know if the ebook s poorly formatted, so I don't waste my money on it.  To me that's a valid point in a rating.  It doesn't matter how well the book is written if you can't read it Because of formatting.

                       

                      i read an ebook onc where instead of the words dancing, the had thee word appointment, as on they were own at the local country western bar line appointment instead of line dancing.  Yet his was all the way through the book and made it almost impossible to read.

                  • Re: Have to Vent About Improper Use of B&N Ratings
                    BooksOnTheKnob
                    I've seen 1-star ratings on Kindle books because the author "couldn't afford a Kindle".
                    • Re: Have to Vent About Improper Use of B&N Ratings
                      Nevermore1

                      I think that they need to consider having different categories for the "star" ratings.  On some sites they allow you to give multiple star ratings based on multiple points - for books they could use things such as formatting, writing, how much you enjoyed the story, character/story development etc.  The site then shows an average "star" rating in the header of the review and if the review is expanded then it shows the breakdown of the ratings that made up the final rating.  I will usually not drop the "star" rating based on formatting but I will note in the written part of the review that the book is poorly formatted.  I don't think that the price of a book should be part of a rating, in my opinion that has nothing to do with the quality of the content of the book, a book rating should be on how well a book was written (to include editing and formatting to a degree) and not the price a publisher puts on it especially since the price may fluctuate.

                      • Re: Have to Vent About Improper Use of B&N Ratings
                        Irishelf

                        BrandieC wrote:

                        I've complained before about those who give a book a poor rating (one or two stars), not because they dislike the book itself, but because they don't like its price or the fact that it was selected for Free Fridays.  Because I don't believe that the ratings system is the proper forum for such complaints, I don't feel it is appropriate to respond to those comments via the ratings system, either, so the only place I have to go to vent is here.

                         

                        Yesterday's NOOK Daily Find was Claire DeWitt and the City of the Dead, by Sara Gran.  I was interested in the description and wanted to see what other readers thought about it.  Two of the reviewers gave it one star because of its price; one of those even stated that he or she "would love to order this novel" yet had no qualms about trashing its rating because of its price.  Its price yesterday was $2.99; did these reviewers come back to give the book a good rating because of the terrific price?  Of course not.

                         

                        Grrrrr -



                        I think using the ratings to complain about formatting is a good thing.  That way I know what books to avoid buying.  If  the publisher makes it so you can't enlarge the print of a book, it means I won't be able to read it.  It's bad enough paying ridiculously high prices for basically renting a book (since we don't really own it), but to pay for a book that you then can't read is unconscionable!  Sometimes I think certain publishers deliberately set default font size to make people buy large print DTBs!

                        • Re: Have to Vent About Improper Use of B&N Ratings

                          I don't like when people go off topic, which the Free Friday complaintfests are. I also hate when people vote a review not helpful because the reviewer didn't like a book they love. (Or movie on Netflix, etc.) I also don't like when reviewers rate it poorly because they stopped before it was over -- sometimes the ending can change your mind, or at least tell me more about what made you stop, not just it sucks or you were offended. Present your case well is all I want in a review, even if I disagree. Complaining about price isn't presenting a good case.

                           

                          Once I wrote in a review that the ebook formatting was atrocious. However, I mentioned what I thought of the book from reading the print edition and I mentioned other things to make sure I left a proper review, not just "Formatting sucks!" The publisher still hasn't fixed it, and over a year later.

                            • Re: Have to Vent About Improper Use of B&N Ratings
                              Desert_Brat

                              And then there's those reviews where a handful of people seem to engaged in some sort of role-playing game that has nothing whatsoever to do with the book.

                               

                              But something that is also irritating is people who give a bad review based on the description. They don't seem to understand that a book "review" is *after* the book has been read.

                                • Re: Have to Vent About Improper Use of B&N Ratings
                                  MacMcK1957

                                  Desert_Brat wrote:

                                  And then there's those reviews where a handful of people seem to engaged in some sort of role-playing game that has nothing whatsoever to do with the book.

                                  ...


                                  Or just engaging in chatting.  An unintended result of shools that have locked down access to social sites, so schoolkids find some other site where they can post back and forth.  B&N could pretty much eliminate this by instituting a brief delay (5 minutes, maybe) before comments appear.  That would cause the kiddies to go elsewhere.

                                    • Re: Have to Vent About Improper Use of B&N Ratings
                                      keriflur

                                      I have a pet peeve about people who review books before they are released. I'm not referring to folks with ARCs, but those who say, "OMG I LOVE this author. I'm literally going to DIE if this book doesn't come out soon!" and give it five stars, or those who say, "This series sucks. I hate it and the author," and give it one star.

                                       

                                      IMO B&N (and ALL review sites) should not allow reviews to be posted more than two weeks before the book releases.

                                  • Re: Have to Vent About Improper Use of B&N Ratings
                                    MacMcK1957

                                    NikiGunn wrote:

                                    ...

                                    Once I wrote in a review that the ebook formatting was atrocious. However, I mentioned what I thought of the book from reading the print edition and I mentioned other things to make sure I left a proper review, not just "Formatting sucks!" The publisher still hasn't fixed it, and over a year later.


                                    All the more reason for more users to post formatting complaints in the review sections.  If there are enough such complaints preventing people from buying the books, then publishers may fix them.  I have not seen any effective alternative way of getting the publishers to fix them.

                                  • Re: Have to Vent About Improper Use of B&N Ratings
                                    Irishelf

                                    I hate it when people use the review system like a chat room or even worse, when they give away the ending (like someone did for Lois Lowry's newest book "Son")!