I've seen this happen on occasion with many vendors. I'm not sure of the exact cause but here is what happens.
- You place an order using your debit card and the hold is placed on your account.
- If no charge comes through matching that hold then your bank drops it after a set number of days.
- When the charge from the vendor comes through it is supposed to match up to that previous hold, essentially turning the hold into a charge.
- If for some reason the charge does not get matched to the hold then both show up separately on your account until the hold automatically gets dropped off by your bank.
I'm not sure whose fault it is that the charge does not get matched up with the corresponding hold. I suspect there is some reference number that gets passed with the charge to match it to the hold, and this is getting lost.
Hope you get it sorted out. I have a debit card and I get no authorization charges like yours
The hold should be cleared as soon as the charge is approved.
But I have to say, grandstanding on a blog and posting in a user-to-user forum is pointless.
If you believe you have an issue, file a formal complaint with Visa/Mastercard.
The issue is with the credit card company. Not all credit card companies are alike. You might want to discuss this with them or get a new credit card.
It has nothing to do with the retailer. You will find similar issues with other electronic purchases with that card.