1 2 3 First Previous 30 Replies Latest reply on Oct 16, 2014 11:58 AM by gardener0126

    Bye bye Nook - It was nice knowing you while it lasted

      In case you haven't noticed that yet, B&N no longer allows you to download the ebook file. What this means is that if B&N goes under you'll lose all your ebooks. Even books with no DRM that were purchased in the past from Fictionwise can no longer be downloaded. As far as I am concerned this is the end of the line. I will no longer spend my hard earned money on B&N ebooks. 

       

        • 1. Re: Bye bye Nook - It was nice knowing you while it lasted
          You can still download the .epub file via the Nook for PC/Nook for Mac apps.

          I'm still not a fan, but, there is currently still an avenue through which we can download our Nook purchases.
          • 2. Re: Bye bye Nook - It was nice knowing you while it lasted
            keriflur

            moltikon wrote:

            In case you haven't noticed that yet, B&N no longer allows you to download the ebook file. What this means is that if B&N goes under you'll lose all your ebooks. Even books with no DRM that were purchased in the past from Fictionwise can no longer be downloaded. As far as I am concerned this is the end of the line. I will no longer spend my hard earned money on B&N ebooks. 

             


            To be fair, what usually happens is that another company buys the business and your books are transferred over (either automatically or at your request) to the new company. There is usually an announcement and a period where you can download your books (though in this case, maybe just the transfer to the other vendor). That *was* the case with Fictionwise, and if you transferred over those books to B&N, they are in your account now. This was also the case when Sony went under - Kobo did an excellent job of making the transition easy.

             

            Yes, some books won't transfer (due to rights issues) and could be lost, and some folks will have changed email addresses and won't get the notice, and some folks will ignore the notice and then get upset when their libraries cease to be available. BUT, there are things you can do, and should do, and, frankly, if you have been around long enough to have fictionwise books, you should ALREADY KNOW to do - back up your books, every book, each time you buy one.

             

            As Tru mentioned, you can still back up all your books via the Nook apps for PC and Mac. If you haven't done this, do this now. And you should be doing this for everywhere else you're buying books. If you want to remove the DRM (illegal) so that they can be read on other devices, look into that (use google).

             

            If you're looking at buying a non-B&N device, there are some good threads going on in the Nook Talk forum about the pros and cons of the other readers and tablets.

            • 3. Re: Bye bye Nook - It was nice knowing you while it lasted

              I contacted customer service through online chat today and was told that and i quote "The ability to download your books was disabled as of September 19, 2014 and the reason that the download option was taken away was because some customers downloaded their library files and broke the drm which allowed them to share the books with other people.  So to prevent this the download option was taken away, but don't worry because your books will always be available for download to your nook through the cloud".

               

               Now the problem I have with this is that B&N can have a server crash or any other number of issues and lose my books and then what will they say ... "OOPS....Oh, sorry our bad"

               

              I have been a loyal customer since they first came out with the Nook - I pre-ordered one of the very first ones and have spent hundreds of dollars with them pretty much exclusively for my books - I have purchased over $900 worth of ebooks from them.  I really like my current nook glowlight but I will be researching other options now.  I like to keep a downloaded copy of my books on a portable hard drive in case something happens to my nook or to B&N's server or in case they stop selling ebooks.  Really shows how much they appreciate their customers to do this without notification.

               

              I don't see why they feel the need to punish everyone for what they claim a few people have done and where did they get their information anyway .... I think that that is only part of their excuse....I find it very interesting that this didn't happen until they partnered with Microsoft....and took away the Nook PC software and now only have a Nook App for windows 8, which can only be obtained through the microsoft store.  

               

              I will be researching other options and there are several publishers that sell the types of books that I like to read and they provide them DRM free and in multiple formats ... and I can download my files and read them on any device I choose.  

               

              Take note Barnes & Noble, for a company that is struggling to stay afloat...you really need a lesson in learning not to alienate your customers.....

               

              • 4. Re: Bye bye Nook - It was nice knowing you while it lasted

                moltikon wrote:

                In case you haven't noticed that yet, B&N no longer allows you to download the ebook file. What this means is that if B&N goes under you'll lose all your ebooks. Even books with no DRM that were purchased in the past from Fictionwise can no longer be downloaded. As far as I am concerned this is the end of the line. I will no longer spend my hard earned money on B&N ebooks. 

                 


                Add me to the list of people who will no longer be spending their money on B&N eBooks.  I stayed loyal to B&N despite their higher prices, and this is the thanks I get?  Being treated like a potential criminal?  Gee, that's a great way to inspire customer loyalty.

                • 5. Re: Bye bye Nook - It was nice knowing you while it lasted
                  I still love both my Nooks, (The original Nook Color was my very first ereader, and it still works), but I won't be buying any more books from B and N, unless I pick up a free book. Over the past few years, in an effort to cut down on the amount of stuff that I am storing, I have been replacing my paper books with ebooks. In light of this new policy, I really wish I had purchased those books from Amazon, or kept the physical books as well. I have purchased a Kindle and will be buying my books elsewhere. I'm not convinced that other ebook sellers won't follow suit, but at least. Amazon seems to have the potential for long term survival. I'm not so sure that this is true of B and N. I'm not so much surprised as disappointed. It seems like B and N has been intent on committing suicide for the past few years. It's almost unbelievable that one company can be so adept at making poor decisions. On another board this move was described as "suicide by stupidity".
                  • 6. Re: Bye bye Nook - It was nice knowing you while it lasted
                    keriflur

                    gardener0126 wrote:
                    I still love both my Nooks, (The original Nook Color was my very first ereader, and it still works), but I won't be buying any more books from B and N, unless I pick up a free book. Over the past few years, in an effort to cut down on the amount of stuff that I am storing, I have been replacing my paper books with ebooks. In light of this new policy, I really wish I had purchased those books from Amazon, or kept the physical books as well. I have purchased a Kindle and will be buying my books elsewhere. I'm not convinced that other ebook sellers won't follow suit, but at least. Amazon seems to have the potential for long term survival. I'm not so sure that this is true of B and N. I'm not so much surprised as disappointed. It seems like B and N has been intent on committing suicide for the past few years. It's almost unbelievable that one company can be so adept at making poor decisions. On another board this move was described as "suicide by stupidity".

                    So your solution to not being able to download the books from the website (you can still download them other ways) is to buy your books from a vendor that sells an exclusive format?  When you could be buying books from vendors that sell the industry-standard epub format?

                     

                    No idea why you'd want to do that. And I say that as someone who owns a kindle.

                    • 7. Re: Bye bye Nook - It was nice knowing you while it lasted
                      Keriflur, your argument might be valid for you, but it isn't for me. You might be able to download your books, but I am only able to download my Nook books to a Nook app on my iPad or to my Nooks. My Nook for PC doesn't work anymore. It won't even display my library, and even books that still have the download button don't actually download. I'm not computer literate enough to figure out another way to download my B and N ebooks. Therefore they have tied me to their Nook platform just as surely as Amazon's mobi format ties me to their Kindle. I would agree that epub is industry standard, (although personally, I've never actually seen much benefit to buying exclusively ePub), and I might find that preferable, but since B and N removed the ability to download a copy of the books I've purchased, their ePub format isn't worth anything to me. Also, since it's extremely simple to reformat a book into whatever format I want, I can buy ebooks from whatever vendor I choose in whatever format is available. It's so easy to switch formats that even I can do it. So if I were willing to strip the DRM from a downloaded Mobi format book, I could easily convert it to ePub and side load it onto my Nook or read it in another reading app, like Marvin or iBooks. My big concern is whether B and N will be around for the long haul though. If I can't download my books to my computer, and they close their doors, it's goodbye Nookbooks. I've invested a fair amount of money into my ebooks, and it would be a huge disappointment to me if they disappeared. Anything I haven't downloaded to a Nook reading device or app will be gone forever, and evehtually my Nooks will die. Right now it's my opinion that Amazon will outlast Barnes and Noble.
                      • 8. Re: Bye bye Nook - It was nice knowing you while it lasted
                        Mercury_Glitch

                        Considering authors are starting to circle the wagons against Amazon and have called for the DoJ to investigate Amaons monopolistic practices I wouldn't be so sure that the loss leader will keep up how they've been   Bezos himself has stated that when he departs this mortal coil he suspects Amazon will die.  Also remember that it was supporting the Nook device that dragged the B&N retail stores down, they were/are profitable.  Spinning the company (Nook Media) off should bear good fruit for both B&N and Nook Media.

                         

                        If you're computer literate enough to strip DRM you should be able to get the Nook for PC app to download your ebooks.  If it's not working for you currently I would suggest logging out of the Nook for PC app and then back in.  It's been reported by others that this has solved the issue you're describing. 

                         

                        Finally, bear in mind that while B&N certainly has made a poor decision that affects customers, Amazon is making purposful choices and demands that hurt authors, publishers, and thus customers.  There are other vendors, Kobo for one, who sell devices and ebooks.  You can sideload all your ebooks from B&N once you get them downloaded without striping DRM (which is illegal though the chances of you getting caught are fairly slim to none). 

                        • 9. Re: Bye bye Nook - It was nice knowing you while it lasted

                          I just downloaded one of my recent books on my computer & it is physically in "My Barnes & Noble eBooks" folder.

                          • 10. Re: Bye bye Nook - It was nice knowing you while it lasted
                            nlstein

                            I'm not sure I understand the problem, even though I read thru the mess of discusssion here. Am I being told that I can no longer buy and download an e-book for my Nook at B&N? I just did that this past Friday (10-10-14). Or, am I being told that I can not re-download a book I bought before but somehow lost on my Nook? I'm confused.

                             

                            Can someone tell me what this is all about in simple English?

                             

                            Thanks.

                            • 11. Re: Bye bye Nook - It was nice knowing you while it lasted
                              MacMcK1957

                              I guess you weren't around the last few weeks when all the hysterical discussion came up on this issue.

                               

                              The issue is that you can no longer click on Download next to a book in your library to download and save an EPUB file to your PC, in order to sideload it to your Nook, Kobo or Sony Reader, or just save the files in order to have a backup (some people do not trust the "cloud", B&N's or anyone else's).  The supposed reason is that B&N does not want people downloading books, stripping the DRM (if there is any) and then sharing the books.

                               

                              The workaround is that Nook for PC or Nook for Mac can still be used to download those EPUB files, and they can also be copied from the file systems of other devices.  I can see and copy the downloaded files from my Android phone, for example.

                               

                              As always, your purchased books will continue to download just fine to Nooks and Nook apps.

                              • 12. Re: Bye bye Nook - It was nice knowing you while it lasted
                                nlstein

                                Thanks. I think I understand now. Seems to me that since there are still several ways to download and save the books there's no reason to "leave".

                                 

                                Sent from Norman's iPad

                                • 13. Re: Bye bye Nook - It was nice knowing you while it lasted

                                  Yup. But hysteric is as hysteric does.

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