10 Replies Latest reply on Feb 26, 2014 3:11 PM by Zeph

    Help with "Issues Reporting" ?

    Zeph

      Several times I've tried to post in "NOOK Issues Reporting", but for some reason I seem unable to post there, although I can post everywhere else I've tried in the B&N Community.  Can someone tell me what's going on here?

       

      Here's a screenshot of an attempted sample post in the "Issues" forum:

       

      Issues_1.jpg

       

       

       

      Here's a screenshot of what happens when I "preview" the post -- the same thing happens if I actually try to post:

       

      Issues_2a.jpg

       

       

      And here's a shot showing the full content of the message window:

       

      Issues_2b.jpg

       

      Clearly, the forum software is having some kind of problem with "widgets", but I'm not sure where said "widgets" are coming from.  My post is plain text:  no html tags, no emoticon icons, no web links, not even any rich text features like italics or bold.  Just plain text.

       

      But I have not been able to get beyond this point.

       

      OS is Windows XP Pro, SP3, over a network running Windows Server 2010.

       

      Browser is IE 8, but I get the same result with Firefox; it just takes longer.

       

       

      Any insights?

       

      TIA.

       

       

        • Re: Help with "Issues Reporting" ?
          flyingtoastr
          You need to update your OS and download a modern browser, whether it's IE 11 or Chrome or a version of Firefox newer than 12. XP browsers simply don't work with the modern Web.
            • Re: Help with "Issues Reporting" ?
              Zeph

              flyingtoastr wrote:
              You need to update your OS and download a modern browser, whether it's IE 11 or Chrome or a version of Firefox newer than 12. XP browsers simply don't work with the modern Web.

              You opinion is duly noted, but it's a non-solution.

              The systems I work on are set up the way they are because they need to be set up that way for the work that I do.  This includes accessing a number of government systems, on all levels, and the government is not, and never has been state-of-the-art is their choice of software platforms.  We need to use what works with their systems.  For the same reason, we keep several different browsers and versions installed.  Of the various browsers available, I am using IE8 for this site, because it was the one which seemed to work the best.  I can try IE11, if you think it will make a difference.

               

              The FireFox version I tried, BTW, was v. 27.

               

              I rountinely participate in dozens of online fora, many having layouts reasonably similar to the B&N site.  I don't have any trouble accessing either the sites or their advertised features.  This strongly suggests that the issue is one with the B&N website, perhaps something that can be tweaked in my account setup.

               

              Post ing a simple, plain text message in a forum designed for such messages should not require a special browser, nor a new OS.

               

               

                • Re: Help with "Issues Reporting" ?
                  keriflur

                  I know this isn't a solution, but... maybe you could PM Alex and he can add the issues (or just tell the devs and skip the forum entirely).

                   

                  FWIW, B&N devs are not watching that forum, so as long as the issue is escalated, I doubt it matters if it's in there anyhow.

                  • Re: Help with "Issues Reporting" ?
                    flyingtoastr
                    The most recent version of Firefox that will run correctly on XP is 12. I get that you have mitigating circumstances, but you are running obsolete hardware and software. Web developers already have enough trouble with the way standards are fragmenting, they shouldn't be expected to support 13 year old operating systems too.
                      • Re: Help with "Issues Reporting" ?
                        Zeph

                        flyingtoastr wrote:
                        The most recent version of Firefox that will run correctly on XP is 12.

                        SP3 was released 5 years ago.  Multiple users here have been using Firefox v.27 without incident.

                         

                        Archives and backups are meaningless if new systems lack backward compatibility.

                         

                         

                  • Re: Help with "Issues Reporting" ?
                    bobstro

                    FT has a point regarding IE8 and old Firefox versions. IE8 is nearing 5 years old and Firefox 3.6 is 4. If the version of Firefox you're running is also older (a safe bet if you're still on XP), it may suffer some of the same limitations. Compatibility with a lot of sites is likely to be shaky, and security is dubious at best. Hard to say with 100% certainty that this is your problem, but it's a possibility.

                     

                    Take a look at the Acid 3 web browser compatability test. There's a nice wikipedia summary available. Windows Internet Explorer 8 is only listed as scoring 20 out of 100. As that summary notes, Acid 3 "...  focuses on technologies used on modern, highly interactive websites characteristic of Web 2.0, such as ECMAScript and DOM Level 2." ECMAScript is implemented as Javascript in a lot of browsers, and we've had other cases of Javascript issues here on the B&N forums.

                      • Re: Help with "Issues Reporting" ?
                        Zeph

                        bobstro wrote:

                        Take a look at the Acid 3 web browser compatability test. There's a nice wikipedia summary available. Windows Internet Explorer 8 is only listed as scoring 20 out of 100.


                         

                        I don't like IE -- any version of it.  I only use it for a handful of sites with which nothing else seems to work.  The B&N site is one of them.

                        Firefox does work with the site, but it's like molasses compared to IE, hence my choice of IE.
                        Chrome is not an option; our IT gurus have some problems with it, and will not put it on our systems.
                        I have available 4 different versions of Firefox; 5 versions of IE; 3 versions of Opera; 3 versions of Netscape; and Lynx.

                         

                      • Re: Help with "Issues Reporting" ?
                        Zeph

                        All righty, I talked the local Grand Poobah into letting me install Chrome v. 33 on a workstation.  And Chrome informs me that my version of Chorme is "up to date".

                         

                        Oy, what a crappy browser.  But OK, I used it to login to the B&N site, and tried to make a test post in Nook Issues Reporting.

                         

                        I say "tried", because -- lo and behold -- all attempts to either preview or post a message in that particular forum result in exactly the same messages as when I tried from IE:  "The widget could not be displayed."

                         

                        (Refer to the images attached to my orignal post.)

                         

                        So... any other suggestions?

                         

                         

                        BTW, I was going to try posting to the forum from Chrome on my Nook, as was suggested, but I can't connect to the forum on the Nook.  I get the sign-in page, and it accepts my email and password, then opens a new tab containing "https//:www.barnesandnoble.com/signin/popup/success" in the addressbar. 

                        But the page is blank, and apparently content-free.  Opening additional tabs and attempting to access any other part of my account, simply results in a request to "signin" and a return to the sign-in page.

                        Lather, rinse, repeat.

                         

                         

                         

                        Oh well, I am having fun here, even if about half of the alleged features appear to be non-functional. :smileyhappy: