Hopefully Alex or NookCeption or someone can get it to the right team.
That does seem like a major snafu.
If movies work like books the description is managed by the publisher and not B&N.
First, the HULU glitch is not the fault of B&N, but is HULU's issue. If you want to see any improvement on that front, you should contact the HULU developers, as B&N has nothing to do with the apps.
Second, while I'm sorry your request hasn't been answered, keep in mind how many errors, problems, and the like the company deals with on a daily basis; they will fix the problem as soon as is reasonably possible.
I hope you will continue to support B&N as it is one of the last brick-and-mortar bookstores left in America, and supporting them supports American jobs and publishing. Reading without buying only contributes to the ever-possible demise of that store and those workers who depend on that job for food and living. And I'm sure you'd like the store to continue to be around for you to enjoy.
I've never had any problems with B&N, ever. The local store I frequent
practically live atalways has the most helpful, kind, and knowledgeable staff.
Mistakes happen and can and will be fixed. It's just not worth punishing everyone over.
I hope it works out.
Couldn't agree more! I too have never had any problems with B&N neither at the stores nor online. I travel a great deal so I have been to B&N all over the country.
I too am having problems with HULU with exactly the same problem. This is six months after you reported your problem, yet B&N is still selling the nook HD with the same broken app on it, and they pointed out to me in the store how great it was that the HULU app was there, and that became a factor in my selecting the nook HD.
I did contact HULU, They still don;t have a solution, but now I realize they must have also been giving me the run-around because they acted like this problem was news to them.
At this stage, I am very disappointed in B&N. If they know the app is broken and that HULU has not been able to come up with a fix, they should reveal that to prospective customers and not use the broken HULU app as a selling point to entice a sale.