28 Replies Latest reply on Apr 14, 2012 3:53 PM by n3wtjohn

    Charger starting to break

    GoHeels

      Hi everyone,

       

      I was sideloading books onto my Nook Color and noticed that the charging cable (the end that plugs into the NC) is starting to split. It's hanging on by a hair, but I can see some white wires.

       

      I tried searching the boards and noticed a couple people have had this problem.

       

      My question is - is this a big deal? Is it safe to keep using it? If I need to replace it, can I just bring it into a B&M store for replacement, or do I need to call the Customer Service line?

       

      I've had my NC about 2 months.

       

      Thanks!!

        • Re: Charger starting to break

          I stopped at my B&N yesterday for the same reason, and they said it is a big deal.

           

          Try your local B&N first, if they have an "extra" they'll likely swap it out for you. If they don't, call customer service and they will send you a new one.

          • Re: Charger starting to break
            roustabout

            If you have a local BN store, try replacing it there immediately. 

             

            Mention to the staff that you know of two fires that have started because of this cable.  One made the TV news in Washington State. 

             

            They may still make you make a phone call, but probably will swap it out for you. 

             

            You might show them this video if they're curious:

             

            http://www.king5.com/news/get-jesse/Nook-reader-charger-overheats-116625458.html

              • Re: Charger starting to break

                I don't think you will have any problem getting your cord replaced, I didn't with a similar problem (but with the opposite end of the cord.)

                 

                http://bookclubs.barnesandnoble.com/t5/NOOK-Color-General-Discussion/Problems-Plugging-in-Charger-Cable/m-p/1049220#M48373

                 

                I would just take it into B&N and show it to them.  I don't think you have to start off making it a matter of life or death.  I think they are very likely to replace it for you, no questions asked.

                 

                If they don't immediately seem sympathetic you can then escalate your concerns, but not need to get confrontational from the start.

                 

                If you don't get satisfaction at one B&N, you may want to try another location.  Reportedly, the willingness of a B&N store to do a "swap out" for you is dependent on whether they have a replacement cord available.  If they do, they are more than likely to give it to you.  If they don't they may have no choice but to refer you to CS, no matter how sympathetic they are.

                 

                You are right to be concerned.  Your cord should not break and yours does present a hazard.  I am confident that the store or B&N  CS will replace it for you.

              • Re: Charger starting to break
                Doreenpv

                So were you able to exchange your cord at the store?

                  • Re: Charger starting to break

                    Doreenpv wrote:

                    So were you able to exchange your cord at the store?


                    If this question is directed at me (since it follows my post) then the answer is yes.  My store replaced my cord with no hesitation or questions asked.

                     

                    If it was meant for the OP, he only posted this question 1/2 hour ago.  I doubt he has yet had the chance to get to his local B&N store.  (Edit - he posted 5 seconds ahead of me.  Stay tuned, I am sure we will be getting an update.  I am betting on good news.)

                      • Re: Charger starting to break
                        GoHeels

                        Oh happy day! Here is the update - I went to the store. The Nook guy was busy with a customer, so I went to the Help/Customer Service desk. I told the man there that my charger cable was breaking & I wanted to replace it before it caught on fire :smileyhappy: He said, "So you want to buy a new cable?" "Um, no, I'd like to replace it." "So you want to buy a new cable to replace it?" "Noooo, I want to EXCHANGE it." And he looked like he was going to give me a hard time, but he brought me over to the Nook guy. Nook guy said, "Defective cable? No problem!" He grabbed a new cable from a new NC box from under the display counter and handed it to me. Sweet!

                         

                        On another note, the customer who'd been talking to the Nook guy started asking me questions about NC (like, "How would you say this compares to the Kindle?") and I got to get on my little soap box about how much I love it and how much it kicks the Kindle's behind :smileyhappy:

                         

                        All in all, a good day! Lesson learned? If you need to exchange a defective cable, go to the Nook guy for help :smileyhappy:

                    • Re: Charger starting to break
                      Hi, I have had mine since release in Nov. Last month noticed same problem call C S talk to them for three minutes and had a new charger in two days
                      • Re: Charger starting to break

                        I have had to replace my charger 3 times since January. Once for the cable fraying and twice for high pitched noise from the plug section. Each time I went into the store and they have replaced it no questions asked. I am going to have to bring this charger back again for the high frequency sound again. At time it heats up and with the possibility of fires that other members have listed I am not taking a chance. I use my nook color constantly and need a safe charger.

                         

                        Good luck!

                        • Re: Charger starting to break
                          Three-Redheads

                          Got my NC in November, stopped charging on Friday.  I went to the BN store.  Initially, they told me I had to call the 1-800 number.  She went to talk to a manager and she swapped it out for me.

                           

                          If you look on the BN website and find the charger, look at the reviews.  LOTS and LOTS of problems with the charger!

                            • Re: Charger starting to break
                              beeyebickiebuy

                              So, the question that I have is when you take (not bring) your charger to the nearest store for a replacement, or have one sent to you, are they replacing it with another charger that will also fail after a period of time?  Or are they replacing it with an improved model that has corrected the problem? 

                                • Re: Charger starting to break

                                  beeyebickiebuy wrote:

                                  So, the question that I have is when you take (not bring) your charger to the nearest store for a replacement, or have one sent to you, are they replacing it with another charger that will also fail after a period of time?  Or are they replacing it with an improved model that has corrected the problem? 


                                  I got my new charger yesterday in the mail after it started getting hot.  Later found--in bright light--that the cord is open at the NC end and the cord did eventually stop connecting to the computer where my cord I got from the Auto Charger, did connect.  Anyway, it was replaced with the same type of charger and cord as before.

                                   

                                  I do think some change needs to be made to the cord.  I have been so concerned about this that I've gone to using the Nook cord (not the NC) that also came with the auto charger.  It gives a 100% charge and prevents discharge when using the unit while charging.  Itr doesn't cause the charger to get hot either.  It has a more flexible cord--fewer wires.  I've also started using a stuffed animal :smileysurprised: to support the unit when reading in bed while charging.  The feet on the animal are big enough that the charger doesn't hit anything and allows the cord to be moved out of the way without putting pressure on it.  They need to come up with an offset cord.  That would eliminate a lot of their problems.

                                    • Re: Charger starting to break
                                      roustabout

                                      Faster than an offset cord (which would still be straining the connection from the cord to the USB port on the NC even if it didn't stick out as much - it would still be bearing weight) they need to make the device work as marketed.

                                       

                                      That is, it needs to support landscape mode reading. 

                                       

                                      The fast, short-term  way is just to fix the Nook for Android app and make it available in the app store.

                                       

                                      Longer term, the folks who did the interface and set it up so the library, shop, etc can't rotate need to fix that and let the whole interface rotate. 

                                        • Re: Charger starting to break

                                          I wonder if there is a non-BN alternative?

                                           

                                          For the cord, what are the specs? Voltage/Amps/Resistance, etc?  Connections: USB X.0 at one end and micro USB at the other?


                                          For the charger, 110/120 Volts in?  XX Volts out?(5V, I think)

                                           

                                          I'm not an electrical kind of guy, so those specs are guesses.

                                           

                                          UL listing?  Type 2?

                                           

                                          If anyone finds an alternate, I'd like to know.  Replacing cords is all well and good, but, replacing with a product that may also prove defective seems anti-intuitive (is that a word even?)

                                           

                                           

                                        • Re: Charger starting to break

                                           


                                          kingskidjan wrote:

                                          ...I have been so concerned about this that I've gone to using the Nook cord (not the NC) that also came with the auto charger...

                                          kingskidjan, I was planning to do the same thing.  I was going to hide the NC charger from myself and only use the N2E charger for all of my charging.  But I could swear that I later read that the N2E charger won't charge the NC at all.

                                           

                                          Can someone clear this up for us?  Will the N2E charger charge the NC, albeit more slowly?

                                            • Re: Charger starting to break

                                              Viktornka wrote:

                                               


                                              kingskidjan wrote:

                                              ...I have been so concerned about this that I've gone to using the Nook cord (not the NC) that also came with the auto charger...

                                              kingskidjan, I was planning to do the same thing.  I was going to hide the NC charger from myself and only use the N2E charger for all of my charging.  But I could swear that I later read that the N2E charger won't charge the NC at all.

                                               

                                              Can someone clear this up for us?  Will the N2E charger charge the NC, albeit more slowly?


                                              I've seen threads that people get charges from their computers, powerpacks, etc.  The Automobile Charger comes with both the NC and the Nook cords included.  The Nook cord is a standard miniUSB cord.  I plug it into the NC charger and the charger does not get hot, where it does with the NC cord.  I haven't tried the new cord and charger.  It takes about double the time to charge as it does with the NC cord, but since the charger is in a power strip by the bed, I don't want a fire by a sheet or something hitting it accidently when it's hot.  I would assume that any device that can produce the proper amperage/voltage would be able to charge the unit.  It just doesn't have the shut-offs that the NC cord provide when the unit is fully charged.

                                               

                                              I agree with Roustabout that allowing the landscape would be a big improvement but if it is like most of the apps, it would be on the wrong side for me so would still put some stress on the connection.  They would have to allow full rotation as they do with the websites.

                                                • Re: Charger starting to break
                                                  lkpj
                                                  I jst want to add my 2¢ to this track: My first usb &charger malfunctioned and i got a new one from CS. That one has now also malfunctioned (this is since xmas). I just went ahead and bought a new charger & usb not wanting to wait the week it normally takes cs to send and me to receive it. I think that B&N needs to rethink the whole system because as we all have seen--It doesn't work and a new charger every 2 months will add up quickly!!
                                                • Re: Charger starting to break

                                                  I plan to soon buy this $6 replacement charger from eBay.  In case it's of any interest to others, here it is:

                                                  http://cgi.ebay.com/Barnes-and-NooK-COLOR-AC-adapter-wall-battery-charger-/140576877504?pt=US_Tablet_Accessories&hash=item20bb08ebc0 

                                          • Re: Charger starting to break
                                            roustabout

                                            There was a question about that couch fire in Washington state, phrased thusly:

                                             

                                            "The video of the fire/burnt couch is very good evidence that B & N does care!  Was this a result of Sam's help?"

                                             

                                            On the question of Sam, the fire occurred four months ago, before she was on these boards.  I don't know if she was involved. 

                                             

                                            The story is not evidence that BN cares;  it's evidence that BN cares about bad publicity.

                                             

                                            The reporter here is a local TV consumer reporter.  BN corporate moved once they got calls from him and knew a story about a fire caused by their product would be aired on television.

                                             

                                            When the customer called customer service, she wasn't even able to get a replacement charger:

                                             

                                            ""I ended up calling six or seven times over the course of three weeks to try to get a charger, I haven't been able to get anything"

                                             

                                            Here we are in June, and a week ago we had an escalation to tech support resulting in a board member here being told a nonexistent fan had failed, which is why her device was overheating. 

                                             

                                            Contrast that with the end of the February report:  BN are "not sure what happened with the one that melted, but they say they are looking into it."

                                             

                                            Tech support for BN still isn't up to speed on this. 

                                             

                                            That last is, I think, an area that Sam actually is working on now. 

                                            • Re: Charger starting to break
                                              Mine broke off and they replaced it free.
                                              • Re: Charger starting to break

                                                Mine broke off and they replaced it free.

                                                • Re: Charger starting to break

                                                  I love my Nook but I'm a voracious reader and my charge only lasts about 6 hours of continuous reading. I have had my Nook replaced once (my husband twice) with a rebuilt one from my local B & N store, along with the charger cord SEVERAL times. I agree that the charger cords are the weak point. If you read your Nook while charging the cord is too flimsy and will break quickly from being moved around. I buy several books a month! I am mystified by the complaints that it takes a long time to download books...I have nothing but compliments about our color Nooks except for 1) 6 hours or less of charge time and 2) the charger cords always breaking. My B & N store says they no longer stock replacement cords and I wonder if that is true or if we just wore out our welcome? We have gotten replacement cords about four times.  We again need new charger cords (they last about 3 months before you have to start babying them to get them to charge) so I guess I have to call the 800 number. I hope this isn't the beginning of problems!

                                                    • Re: Charger starting to break
                                                      reader_824

                                                      My situation is similar to yours, Lisalee.  I read a LOT, and I've spent many $$ at B&N, where I do all my ebook purchases, on books for my Nookcolor.  It's been replaced by the local store twice now and the cord as well, plus I've purchased new cords.  Mine wear right where it connects to the plug that goes into the NC.   I'm sure it's because I read while it's plugged in because of the small battery life.

                                                       

                                                      The low battery life has been a real problem.  I'm going to be traveling by plane and train and bus over the next few months, so yesterday I bought a Simple Touch that I'm told has a 60 hour battery life.  I'm hoping, as soon as I get it loaded with all my library, will be a good "on the road" reader.

                                                       

                                                      It's a great product idea, but the quality control could definitely use some tweaking.

                                                       

                                                    • Re: Charger starting to break

                                                      Two of my charger cords have broken. I had no trouble replacing them at the store, but B and N needs to explore what the defects are and redesign them.

                                                        • Re: Charger starting to break

                                                          Local BN store refused to replace my frayed charger cord which I brought in to show them.  Said I had to go through BN customer service.  BN customer service declined to replace as  my Nook Color is over  12 months old.  Unfortunately, my Nook purchased  14 months ago .  Guess will have to buy the replacement cord, no big deal, but  BN should replace these cords and chargers as an unsafe product defect.