12 Replies Latest reply on Jan 25, 2011 12:49 PM by onecoolbarbie

    usb connection with a laptop

      I keep having problems with my USB connection when I'm trying to load library books/other files from my laptop. I can connect and the nook will show up as an external drive both in my computer directory and my ADE software but then it drops. Then reconnects and then drops.

      I've tried all 3 USB ports on the laptop (I know it isn't the ports since I have never experienced this issue with any other device I've connected).

      I've tried connecting the nook while off and then turning it on only to have Windows 7 say it can't find the driver. Yet when I can finally get a stable enough  connection I have no problems loading files.

      So far I haven't been able to find anyone who is experiencing the same issues as me and since the nook charges fine I'm not even sure the cable is the issue.

       

      Am loving my nook so far but it took over half an hour this morning to finally get a connection long enough to transfer 5 books.

        • Re: usb connection with a laptop
          mbratch

          I'm running a laptop that used to have Windows VIsta which I upgraded to Windows 7 Home Premium. It does not indicate a service pack. It works very reliably with my NOOKcolor, so I don't think it's a laptop issue, per se. It may have something to do with version or service pack of Windows and what driver it has and it's being fussy for some reason. Or (less likely) maybe your Nook USB cable and the laptop are not getting along (it doesn't "fit" perfectly). If you plug in is it at all wiggly on the laptop side? And does wiggling it cause it to change state?

            • Re: usb connection with a laptop

              my does the same thing so its not just yours. i have noticed tho that if i have my sd card in it will do this. almost like my laptop thinks im plugging in 2 externals in one usb port. the only way that i can load books via usb is to either a) take my sd card out which works 90% of the time or b) let my laptop jump back in fourth form the nook to the sd card until it stops which takes a few minutes of me unplugging it, trying to catch the nook pop up.

               

              i've formatted the card and have windows 7

                • Re: usb connection with a laptop
                  mbratch

                  When you have an SD card, it is supposed to show up as two disk drives on the one USB port. That's quite normal. The erratic behavior, however, is not normal. When I plug my NOOKcolor into my laptop, I get two popups: one for the main device memory drive, and another for the SD card as a drive. If you've rebooted your NOOKcolor and it's still misbehaving, maybe it's a USB cable issue or NOOKcolor HW issue.

                   

                  What version of NOOKcolor firmware are you running?

                    • Re: usb connection with a laptop
                      laurieb52
                      First thing you have to do is set you screen timout on you nc for at least 15 minutes before connecting to your pc if you want to work with transferring files. Every time the nc goes to sleep it disconnects,though it will reconnect if you wake it up. Go into settings,screen to change it.
                • Re: usb connection with a laptop

                  I have had the same problem with my NOOKcolor and my Windows XP laptop. It seems to me the connection within the NOOK is loose and when your cord is attached it causes it to move and cut the connection with your computer. Yesterday I tried my husbands laptop which has Windows Vista and I had a sturdy connection meaning the nook was not able to move at all and I was able to transfer sideways easily. It also went to sleep because I was using it for more than 15 minutes. His laptop saw the E: drive immediately. The newer the computer the better.

                   

                  I always need to turn my WiFi off on the NOOKcolor before either computer can read it properly.

                  • Re: usb connection with a laptop

                    I don't know if you are still having this problem. I had a similar problem and realized it was a Norton program I had installed. I uninstalled it and the problem didn't occur again.

                    • Re: usb connection with a laptop
                      The-Freelance-Traveller

                       


                      knittingkitty wrote:

                      I keep having problems with my USB connection when I'm trying to load library books/other files from my laptop. I can connect and the nook will show up as an external drive both in my computer directory and my ADE software but then it drops. Then reconnects and then drops.

                      I've tried all 3 USB ports on the laptop (I know it isn't the ports since I have never experienced this issue with any other device I've connected).

                      I've tried connecting the nook while off and then turning it on only to have Windows 7 say it can't find the driver. Yet when I can finally get a stable enough  connection I have no problems loading files.

                      So far I haven't been able to find anyone who is experiencing the same issues as me and since the nook charges fine I'm not even sure the cable is the issue.

                       

                      Am loving my nook so far but it took over half an hour this morning to finally get a connection long enough to transfer 5 books.


                       

                      I'm seeing the same issue; I took my laptop (Dell Inspiron 15 running Win7x64) and my nc back to a store to discuss it, and tried it with several other cables - including, at the booth salesdroid's suggestion, a cable from the eink b&w nook - and with my own and two nc demonstrators at the booth, and ALL of them had the same problem.  Furthermore, while the salesdroid couldn't tell me any details about the computer, he said that he'd had similar problems connecting it to a computer in the basement of the store - which points to it being more likely to be a nookcolor/android problem than a computer problem - especially as I have no problem connecting my b&w nook to the same computer.

                       

                      In another thread on these forums, someone suggested trying it with the WiFi turned off; I haven't yet, but will.  If that ends up working for me, then I can conclude definitely that it is a nookCOLOR issue, and one which B&N needs to fix pronto.

                       

                       

                        • Re: usb connection with a laptop

                          Could it be something to do with Windows7?  I have both Nooks and have no problems keeeping a connection to either of my Ubuntu computers or my Mac.

                          • Re: usb connection with a laptop

                            The-Freelance-Traveller wrote:

                             


                            I'm seeing the same issue; I took my laptop (Dell Inspiron 15 running Win7x64) and my nc back to a store to discuss it, and tried it with several other cables - including, at the booth salesdroid's suggestion, a cable from the eink b&w nook - and with my own and two nc demonstrators at the booth, and ALL of them had the same problem.  Furthermore, while the salesdroid couldn't tell me any details about the computer, he said that he'd had similar problems connecting it to a computer in the basement of the store - which points to it being more likely to be a nookcolor/android problem than a computer problem - especially as I have no problem connecting my b&w nook to the same computer.

                             

                             

                            In another thread on these forums, someone suggested trying it with the WiFi turned off; I haven't yet, but will.  If that ends up working for me, then I can conclude definitely that it is a nookCOLOR issue, and one which B&N needs to fix pronto.

                             

                             


                            Sounds to me like your laptop's USB ports aren't supplying enough power to drive the NOOKcolor. Have you tried one of the Dual Power + Data cables like this one?

                             

                            BTW, laptops and some front-mounted USB ports on desktop computers are notorious for not supplying enough power for certain devices... and if that's the case, it's not a B&N problem.

                             

                              • Re: usb connection with a laptop

                                If the amount of power the USB port is giving the device is potentially the problem, check the power settings on your laptop.  When I'm using mine at home I keep it on High Performance or Balanced.  If you're on battery power and using the power settings to save your laptop battery, I would think that it would be highly possible that there isn't enough power coming from the laptop.  I generally don't use USB devices on my laptop when I'm not plugged in because it kills the battery life of the laptop.  My 4-year old laptop has enough battery issues, I don't need to give it more by trying to make it charge a USB device!

                                • Re: usb connection with a laptop
                                   
                                  As soon as I read your possible answer I went to the link you provided and ordered the cable. I just got it today and hooked it up to my NOOKcolor and bam it WORKED!!!! My computer was able to read the NC right away. So my conclusion is the lack of power in the USB port of laptops or mine in particular.
                                   
                                  Thank you so much for posting your comment. You have made a happier woman!
                                  onecoolbarbie