1 Reply Latest reply: Nov 20, 2012 7:53 AM by msmoonlite

    Nook Simple Touch in blacklist

      Hello.

      I just receive my nook but I can't register it. It show me error:

       

      Sorry we're having trouble setting up your nook. Please shutdown the device and try again

      If the problem persists, contact Customer Support at 1-800-THE-BOOK (1-800-843-2665)

       

      I ask in live chat and after hour it say that my S/N in blacklist. It says call to Sales Audit Department  but in Sales Audit Department it require order number and redirect me to regular service.

       

      In this support they for hours and hours force me to  follow silly pattern  - reset/factory reset my nook.

       

      How to remove my nook devide from blacklist?