41 Replies Latest reply on May 11, 2012 4:12 PM by Painterroy

    PreOrdering Policy rediculous

      They way B&N handles sales of new nooks is silly. You go into the store sign your name on a list and that's it. You're not pre-paying. So my B&N has a bunch of new nooks in the store, but if you didn't sign your name up and just walk into the store like I did, they won't sell you one. They said they have to hold them for the people who signed in advance. Now even if you signed up, there is no guarantee that these people will show up to buy them. I was there with money in hand and they wouldn't sell me one. They should not take in names unless people are actually paying in advance. They should just sell them 1st come first serve. I checked again today & they still have a bunch but people have yet to come in & pick them up. As a person in retail, I would sell it to the 1st person with money ready.

        • Re: PreOrdering Policy rediculous
          keriflur

          Painterroy wrote:

          They way B&N handles sales of new nooks is silly. You go into the store sign your name on a list and that's it. You're not pre-paying. So my B&N has a bunch of new nooks in the store, but if you didn't sign your name up and just walk into the store like I did, they won't sell you one. They said they have to hold them for the people who signed in advance. Now even if you signed up, there is no guarantee that these people will show up to buy them. I was there with money in hand and they wouldn't sell me one. They should not take in names unless people are actually paying in advance. They should just sell them 1st come first serve. I checked again today & they still have a bunch but people have yet to come in & pick them up. As a person in retail, I would sell it to the 1st person with money ready.


          If you'd put yourself on the list you'd likely be singing a different tune.

          • Re: PreOrdering Policy rediculous
            AlanNJ

            Painterroy wrote:

            They way B&N handles sales of new nooks is silly. You go into the store sign your name on a list and that's it. You're not pre-paying. So my B&N has a bunch of new nooks in the store, but if you didn't sign your name up and just walk into the store like I did, they won't sell you one. They said they have to hold them for the people who signed in advance. Now even if you signed up, there is no guarantee that these people will show up to buy them. I was there with money in hand and they wouldn't sell me one. They should not take in names unless people are actually paying in advance. They should just sell them 1st come first serve. I checked again today & they still have a bunch but people have yet to come in & pick them up. As a person in retail, I would sell it to the 1st person with money ready.


            If a store takes names (whether or not they take pre-pay) they are obliged in my opinion to honor that list.  Personally I think what B&N does is a good policy and it's how I got my N2E.  If you want to be guaranteed a device then pre-order it.  B&N will take your money then.

            • Re: PreOrdering Policy rediculous

              It's actually not as silly as it sounds.   By holding them for people who pre-ordered, they assure that they'll get units that people are likely to purchase.   Not only that, if they don't come in, they can free up the device and sell it to someone else.

               

              If someone had pre-paid, we couldn't get devices in for those who do walk in, at all.  The process is actually a reservation, not a pre-pay.   And the stores were trying to get as many reservations as possible to get the devices in the store physically and if someone tries one of the demons and goes, 'eh, I don't want it', no return, no fuss, no muss, the device can be sold to another customer.

               

              Or look at it this way.   If there hadn't been reservations, the NST with glowlight wouldn't have even been sent to that store.   Due to the high demand for a new device, the store would have been left waiting until they got reservations or the warehouses got another shipment that would allow them to send loads of boxes to every single store across the USA, plus the reserves they keep for the online orders. So... if they didn't keep the reservations, they would have had none instead of some to sell to those who had the good sense to reserve ahead of time, and crossing fingers, maybe some for walk-ins.  

               

              Oh, also, if you had reserved a device and they said, 'well, we took your name, but some other customer had money in hand, so we have to re-order it,', would you ever set foot in that store again?


              Painterroy wrote:

              They way B&N handles sales of new nooks is silly. You go into the store sign your name on a list and that's it. You're not pre-paying. So my B&N has a bunch of new nooks in the store, but if you didn't sign your name up and just walk into the store like I did, they won't sell you one. They said they have to hold them for the people who signed in advance. Now even if you signed up, there is no guarantee that these people will show up to buy them. I was there with money in hand and they wouldn't sell me one. They should not take in names unless people are actually paying in advance. They should just sell them 1st come first serve. I checked again today & they still have a bunch but people have yet to come in & pick them up. As a person in retail, I would sell it to the 1st person with money ready.


               

                • Re: PreOrdering Policy rediculous

                  It is silly because it was originally announced that the nooks wouldn't be available till May 7.  Saying i didn't have the good sense to sign up, well, I didn't even realize you could sign up for it in advance. I went into the store to ask when they would be available (bearing in mind this was Thursday April 26 a full 11 days before it was supposed to be available), and was told by the salesperson "Oh we got some in." When I asked if I could purchase one she told me"Sorry but they're for the people who signed up for them". So now it's Sunday, 4 days later & they still have a lot of them that haven't been picked up yet. So all these people who just signed their name to a piece of paper, have not yet paid for anything, still have not picked up all these nooks 4 days later, and meawhile, I have my moneyy ready & can not get a nook yet. Seems silly to me. plus now B&N are risking losing my money should Target or Walmart get these in before B&N. If I'm running a business I want the person with the money in hand. I maintain they should get in their supply of Nooks and just sell first come first serve.

                • Re: PreOrdering Policy rediculous
                  northlite

                  Painterroy wrote:

                  They way B&N handles sales of new nooks is silly. You go into the store sign your name on a list and that's it. You're not pre-paying. So my B&N has a bunch of new nooks in the store, but if you didn't sign your name up and just walk into the store like I did, they won't sell you one. They said they have to hold them for the people who signed in advance. Now even if you signed up, there is no guarantee that these people will show up to buy them. I was there with money in hand and they wouldn't sell me one. They should not take in names unless people are actually paying in advance. They should just sell them 1st come first serve. I checked again today & they still have a bunch but people have yet to come in & pick them up. As a person in retail, I would sell it to the 1st person with money ready.


                  I signed up for one and can't get one either. I have tried FOUR stores...one here in the smaller town 20 miles from me (where I signed up for one the day they were announced) and three stores 90 miles away in the city. All of them claim they do not have ANYTHING but the demos. One guy (the last store I called) practically called me a liar. He got very snotty and said that he checked and they don't even show any in the warehouse anywhere in the US with any to ship, and no store in the country has gotten them yet, and if anyone on any Nook forums is saying they have one, they're "pulling my leg" because no one ANYWHERE has gotten one. He was downright rude. After that I stopped calling stores to try to find one.

                   

                  So now I am just waiting to see when my local B&N calls to tell me they're in.

                    • Re: PreOrdering Policy rediculous

                      Actually, this might be true.  Not about anyone anywhere having one, but because stores that didn't get a lot of reservations didn't get the earlier shipments, as far as I know.   If your district hasn't gotten a lot of reservations, stores around your area may not have any in.   Sorry :smileysad:

                       

                      And wow, a seller like that?   I'd talk to a manager.   And I bet I'd get fired for that up here.  

                       

                      But again, I know stores around our area were fairly aggressive about reservations.  Not pushy, but we would ask everyone, at info, at music, at Nook, at cashwrap, on the phone, and our DM had implemented that in all her stores.   Because of this, lots of reservations, so our stores got NSTG earlier than other places.  Even so, someone went to a store nearby and they hadn't gotten the demos in by the time we had a couple to sell.   So it was kind of hit and miss.

                       

                      Good luck on getting your NTSG.



                      I signed up for one and can't get one either. I have tried FOUR stores...one here in the smaller town 20 miles from me (where I signed up for one the day they were announced) and three stores 90 miles away in the city. All of them claim they do not have ANYTHING but the demos. One guy (the last store I called) practically called me a liar. He got very snotty and said that he checked and they don't even show any in the warehouse anywhere in the US with any to ship, and no store in the country has gotten them yet, and if anyone on any Nook forums is saying they have one, they're "pulling my leg" because no one ANYWHERE has gotten one. He was downright rude. After that I stopped calling stores to try to find one.

                       

                      So now I am just waiting to see when my local B&N calls to tell me they're in.


                       

                    • Re: PreOrdering Policy rediculous

                      Okay, seriously, that's the way that you'd run the business, and while I can understand that you're miffed about not getting one *now*, they have to hold  it for those people who reserved them.   Again, if you had reserved it, and the salesperson blew you off with, 'well, we sold it to someone else,' would you be okay with that?

                       

                      Reservations on this product actually makes a lot of sense.   It enables the store to gauge interest, and futhermore to get in a product they know will be popular without having someone be forced to purchase the item.   If they don't, it goes to someone else.  

                       

                      And again, if there had be no reservations, your store wouldn't have had any.   Period.   I'm sorry that you had what sounds like a misleading experience with a bookseller, but I don't buy you're argument.   It sounds more like a temper tantrum than an argument, to be honest.


                      Painterroy wrote:

                      They way B&N handles sales of new nooks is silly. You go into the store sign your name on a list and that's it. You're not pre-paying. So my B&N has a bunch of new nooks in the store, but if you didn't sign your name up and just walk into the store like I did, they won't sell you one. They said they have to hold them for the people who signed in advance. Now even if you signed up, there is no guarantee that these people will show up to buy them. I was there with money in hand and they wouldn't sell me one. They should not take in names unless people are actually paying in advance. They should just sell them 1st come first serve. I checked again today & they still have a bunch but people have yet to come in & pick them up. As a person in retail, I would sell it to the 1st person with money ready.




                      • Re: PreOrdering Policy rediculous
                        Ya_Ya

                        Painterroy wrote:

                        ...You go into the store sign your name on a list and that's it. You're not pre-paying. So my B&N has a bunch of new nooks in the store, but if you didn't sign your name up and just walk into the store like I did, they won't sell you one. They said they have to hold them for the people who signed in advance. Now even if you signed up, there is no guarantee that these people will show up to buy them. I was there with money in hand and they wouldn't sell me one. 


                        This is called making a reservation.  Just like you can't eat at 7PM on Saturday without one (but can at 10PM) you can't get a NOOK on Day 1 without one, but can two weeks later.  

                         

                        Lesson learned.  Make reservations.

                        • Re: PreOrdering Policy rediculous

                          I put my name down within a few days of announcement.  When I read here that some people had picked up their GlowLights from the store, I called the store and was told that they did have it available.  I went to pick it up the same day. That was Friday. 

                           

                          It's now Tuesday and I still haven't received a call that the one I actually reserved is available for me.

                            • Re: PreOrdering Policy rediculous
                              AlanNJ

                              Just wondering why you haven't taken your name off the reserved list so maybe someone else walking into the store could get a Nook Glow if they want one?  Not criticizing just wondering...

                                • Re: PreOrdering Policy rediculous
                                  We are thinking of getting one as a gift to my son's teacher.
                                    • Re: PreOrdering Policy rediculous
                                      roustabout

                                      I wish I'd realized these were hitting stores as early as they are;  I preordered the 18th and won't be getting delivery until tomorrow sometime.  If I'd known, I'd have signed up at the stores.

                                       

                                      That said, though, I think that the wait list was being handled correctly, especially last weekend - the OP was annoyed that he couldn't buy a device which was reserved for another customer and was in the store before the announced launch date.

                                       

                                      If I'd reserved one, planned to buy it on the announced date of first availability, budgeted accordingly, and went to the store to find it'd been sold out before the release to someone insistent?  I'd be frustrated, and I bet the OP would have been as well.  

                                  • Re: PreOrdering Policy rediculous
                                    akaCat

                                    techiegirl wrote:

                                    I put my name down within a few days of announcement.  When I read here that some people had picked up their GlowLights from the store, I called the store and was told that they did have it available.  I went to pick it up the same day. That was Friday. 

                                     

                                    It's now Tuesday and I still haven't received a call that the one I actually reserved is available for me.


                                    Unless you picked it up at a different store, it's quite likely that they took your name off the list when you got it. Mine was still in the backroom when I picked it up; the employee who brought it out made a point of handing the reserve slip over to the checkout clerk. I got the email notification that evening.

                                      • Re: PreOrdering Policy rediculous

                                        akaCat wrote:
                                        Unless you picked it up at a different store, it's quite likely that they took your name off the list when you got it. Mine was still in the backroom when I picked it up; the employee who brought it out made a point of handing the reserve slip over to the checkout clerk. I got the email notification that evening.

                                        It's possible but I'm not sure how they would know who I was or that my name was even on the list in the first place.

                                      • Re: PreOrdering Policy rediculous
                                        keriflur

                                        Nevermind... I just said the same thing as akaCat. :smileyhappy:

                                        • Re: PreOrdering Policy rediculous
                                          northlite
                                          I put my name down at the store within a few minutes of the announcement. I am first on the list. As of Wednesday night my store still says they haven't gotten them. I've called every day. I have to go into town tomorrow so I'll just stop in there (which I've also done, three times). Not sure why they didn't give them to all the stores at once but it is annoying. I put my reservation in at the store because for the tablet I ordered online the second the order page went live, and I got it 10 days after the store got them. This time I wasn't going to wait around for B&N to send it and have it sit for a week close enough I could have gone and got it. (I watched tracking on the tablet and it sat for a week 90 miles away). This time I was going to fool 'em and get it at the store. Joke's on me.
                                        • Re: PreOrdering Policy rediculous
                                          Jadjuka

                                          Painterroy wrote:

                                          They way B&N handles sales of new nooks is silly. You go into the store sign your name on a list and that's it. You're not pre-paying. So my B&N has a bunch of new nooks in the store, but if you didn't sign your name up and just walk into the store like I did, they won't sell you one. They said they have to hold them for the people who signed in advance. Now even if you signed up, there is no guarantee that these people will show up to buy them. I was there with money in hand and they wouldn't sell me one. They should not take in names unless people are actually paying in advance. They should just sell them 1st come first serve. I checked again today & they still have a bunch but people have yet to come in & pick them up. As a person in retail, I would sell it to the 1st person with money ready.


                                          Is this your first time pre-ordering anything or is this just your first time pre ordering from BN? I have to ask because I've done pre-paid and pre-orders before with various companies and even then there have been times where the store would sell the items on a first come first serve basis regardless of pre-order or pre-paid. 

                                           

                                          The way BN does reservations is so much more better. It's really hastle free and if I don't get paid till 3 or 4 days after the release date I'm at least guaranteed mine when I have the money and can walk into the store. 

                                           

                                          I wonder if you're one of those people that had the cash in hand and bought something that was on the reserved list leaving other people who did pre-order, or pre-paid out in the cold and stuck waiting for the next shippment to come in.... Still wanna run your business like that?

                                            • Re: PreOrdering Policy rediculous

                                              Did you read the previous post from the person who was first on the list & still hasn't received it. Since the lists arn't posted in the store, how are you sure that they are adhering to the list & not selling them to whoever they feel like first (friends & relatives maybe) & just telling you that they haven't received them yet. You don't know. I just think it's funny that a week after the first batch showed up in my B&N, they still have not received any more. Even UPS ground would only take a few days. Just seems funny IMO. I have a friend who went in on April 29 & they sold her one and she never signed up. She just walked in & they sold her one. 

                                            • Re: PreOrdering Policy ridiculous

                                              I'm still waiting on the store too. I think it would be nice if Barnes and Noble sent an email with a brief apology and explanation. People will imagine reasons for the delay that are probably far worse than the truth.

                                                • Re: PreOrdering Policy ridiculous
                                                  keriflur

                                                  Official release date isn't until May 7.  So, while it's nice that some folks got theirs early, I don't think B&N needs to apologize or explain...yet.  Give them until release day to get them in.

                                                    • Re: PreOrdering Policy ridiculous
                                                      lisat96

                                                      I didn't order mine online until the 1st, and they just updated the shipping date from the 7th to today and assigned the tracking number, so hopefully it won't be too much longer until the stores have the rest of the pre-orders in stock.

                                                      • Re: PreOrdering Policy ridiculous

                                                        keriflur wrote:

                                                        Official release date isn't until May 7.  So, while it's nice that some folks got theirs early, I don't think B&N needs to apologize or explain...yet.  Give them until release day to get them in.


                                                        Thank you, Keriflur, I didn't know that. Somehow I was under the impression it was set for release May 1. It turns out there's nothing to worry about. Some people just got their Nook early. 

                                                          • Re: PreOrdering Policy ridiculous

                                                            I'm pretty sure the original date was 5/1 on the day of the announcement. It was later revised to the 7th. However, BN made an annoucement that pre-orders would ship sooner than estimated, that was the week of the 26th, and as we know, some lucky few got their's way early. I suppose for me it will be the 7th, however, my local store won't even commit to that.

                                                              • Re: PreOrdering Policy ridiculous

                                                                The local stores are intentionally keeping themselves in the dark.  See my experience posted below.

                                                                 

                                                                They didn't even have our name still listed on the pre-order list, and there have already been 20+ that have gone home according to their own roster sheet.

                                                                 

                                                                I don't know why B&N wants to make the in-store pre-order experience so difficult, but it would not surprise me if it were an attempt to create a "run" on devices and create the impression of lack of stock.

                                                                 

                                                                It's not May 7 yet, and they have printed poster ads plastered in their front window this weekend "Sold Out.  Pre-order now."   How can that even be possible?

                                                                 

                                                                I'll be getting mine shipped via online ordering faster than my local store can get their act together.  They couldn't even give me a straight answer about when their second order might be going out.

                                                        • Re: PreOrdering Policy rediculous

                                                          Just have to chime in with my disappointing in-store pre-order experience:

                                                           

                                                          More than two weeks ago, before the Glow was even on display in the Nook "nook" at my local B&N that my family has frequented for more than a decade, we put our name on the pre-order list, the clerk told us "you're all set" and that the expected date was May 1, we'd come in and pay when notified it was in.

                                                           

                                                          So we wait.  And I read that the ship-to-store dates may have changed, but we've received no e-mail or phone call.  We go in to the store to inquire in person.  Meanwhile, every Glow poster in the place has a banner on it saying "Sold Out - Pre-Order Now"

                                                           

                                                          We explain to the first clerk that we had our name on the list, and we're simply checking on status since we hadn't heard anything, we were told May 1 was the arrival date.

                                                           

                                                          "We don't have any.  We only had six shipped."

                                                           

                                                          What?

                                                           

                                                          She consults the Nook sales clerk, the same person who took our pre-order information and told us it was set.  He takes out a printed roster with more than 20 names and addresses crossed off - which meant they've had more than six in the store and have gone home with their owners. 

                                                           

                                                          Our name wasn't on the list.   He checked in the computer.   We're not listed.  The same man who told us two weeks ago that we were "set."

                                                           

                                                          Now we're mad.  He offered to put our name on the list for the next shipment, but he could not tell us when that order would be made or when they'd be in.  Then we asked about ordering it online.  First clerk proceeds to declare that online could only register to pre-order.  Which we knew from consulting this and other threads wasn't true.

                                                           

                                                          We left after voicing our dissatisfaction with both the pre-order policy and the ineptitude of both clerks.  We're not picky people, we go with the flow.  Things happen.  But the sales staff were lying to us, and this Glow was to be a birthday gift.

                                                           

                                                          Bottom lline, we came home, placed our online order, and the Glow will be arriving at my home in time for the birthday, with free shipping.

                                                           

                                                          Lesson:  don't lie to customers, and customer - don't take the clerk's word that you're on the list - get a written receipt.

                                                           

                                                          If you want to purchase a Glow, do it online.  Don't reward a poor policy decision.

                                                          • Re: PreOrdering Policy rediculous

                                                            I think the stores are holding them intentionally.  When I called yesterday to ask about having in stock I was told a two week delay. When I mentioned that I had reserved it I was told "Oh then we should have them in by Tuesday and you will get a phone call as well as an email"  

                                                             

                                                            Seems suspicious to me.

                                                            • Re: PreOrdering Policy rediculous

                                                              Ok, latest update. It's now May 7 the date it was supposed to be available & still no Nooks at my B&N. So a lot of people got some last week & now a lot of us still don't have one. If Best Buy or target gets them in sooner, I'm buying from them first. 

                                                                • Re: PreOrdering Policy rediculous
                                                                  roustabout

                                                                  I just had a chat with our local BN.,  They sold out last week and do not know when they will get more stock. 

                                                                   

                                                                  The person I spoke to made it sound as if the first manufacturing run may have sold out entirely - she mentioned something about BN needing to make more. 

                                                                   

                                                                  It is also possible that enough units in run 1 had uneven lighting or other issues that production slowed down while they sorted that out - the screen protector fitting process definitely varied between the two samples I preordered.

                                                                   

                                                                  Would folks rather have the device immediately?  Of course - unless there's a manufacturing issue and you wind up with one of the X % that didn't really pass QC... 

                                                                    • Re: PreOrdering Policy rediculous
                                                                      keriflur

                                                                      To me, the key takeaway here is to order online, not reserve in store, or try to buy available stock in store.  At least that way you are guaranteed a unit, for sure (because its paid for).

                                                                        • Re: PreOrdering Policy ridiculous
                                                                          DeanGibson

                                                                          keriflur wrote:

                                                                          To me, the key takeaway here is to order online, not reserve in store, or try to buy available stock in store.  At least that way you are guaranteed a unit, for sure (because its paid for).


                                                                          To me, the key is to reserve a new Nook in each local store in your area, whether or not you are sure you want one.

                                                                           

                                                                          In addition, if you are sure you want one, order it online.  If the online comes in first, you are done.  If a store gets one first, you attempt to cancel your online order.  If that succeeds (it takes less than an hour to get the eMail confirming cancellation), you buy the one in the store;  otherwise, you wait a couple days for the online order to reach you.

                                                                           

                                                                          That's what I did with the Nook Tablet (my online cancellation was successful), because I wanted one soon (I only reserved in one store, despite their being six stores within 20 miles).  With my Nook Glow, it wasn't that important, and I just made one local reservation.

                                                                           

                                                                          Now this is not unfair to other customers, because if anything they get a device earlier than expected, due to the cancellations.  If B&N thinks it's unfair to them, well then, have a consistent policy that doesn't entice customers to "game" the order system.

                                                                           

                                                                          I am a bit surprised that they are out of stock.  I found it wierd that they announced a "$20 off sale" on the Nook Touch on the day the Nook Glow was supposed to be available;  I was wondering if that would discourage Nook Glow sales.  Apparently it has not.

                                                                            • Re: PreOrdering Policy ridiculous

                                                                              MarkinDC - that's the same store I originally talked to in DC. I also called the Union Station store and they said the same thing. I didn't try the Arlington one since I'm not driving all the way down there.

                                                                               

                                                                              Mine says anticipated ship date today. If it ships that will be great. If not I'll wait. I have 3 Kindle's - this is my first foray into Nookland and since I can read just fine on my Kindle's all is well. 

                                                                               

                                                                              The biggest thing IMHO for BN is to manage expectations. Underpromise and overdeliver. They tend to do the opposite which is a problem in retail. I think most of us (maybe not all) would have been fine being told this is an initial offering - we may sell out in which case we will let you know. These are anticipated dates and sometimes things do come up. I don't personally care how they do pre orders - I just want as much honesty as possible surrounding the process. It is all about the communication (or lack thereof). If they are not providing info to their stores then shame on them. Releases of major products should be a high priority for the VP's and others - Nook's in hands of folks means $$ in BN pocket. They are not just a one time never gonna see the customer again product. Although not on the same scale it reminds me of Target's disasterous website redesign last fall. Had BN managed the expectations of all of us by being honest and underpromising and IF they had delivered early we'd be overjoyed.

                                                                               

                                                                              As it stands though it's a bit of a black mark for me. I mean most of my friends got their's already. Even on this board lots of posts of "I got my NST Glow Light". No offense to those who get them but managing this release means that I think poorly of the fact some people got them a week or more ahead of schedule and the rest of us have no idea where they are. No bueno.

                                                                                • Re: PreOrdering Policy ridiculous
                                                                                  Yeah this whole release would be an interesting case study for an MBA marketing class. As an experiment I posted a snippy message on BNs Facebook page similar to what I had posted here, thinking who knows - some high level exec might see my post and give me the inside scoop on how to get a nook glow. Instead crickets chirped. A few other people chimed in about their frustration but no official comment from bn. In fact i think my comment vanished. There doesn't seem to be many blog posts on the tech sites about other people being frustrated so maybe it's just a handful of us? Or maybe they didn't sell many nooks in the first place. I didn't expect an IPad-like media extravaganza but when kindles are launched there is usually big fuss when customers start to receive them. So far all is quiet. Odd that the website says "ships in 24 hours". On amazon, following a launch they'd say there'd be a 2 week delay while they replenish the stock. Also interesting that the web site says Manhatten has same day delivery. If they have them in NYC can't they ups a few cartons to DC and other east coast cities? For all we know there is a huge unopened carton of nooks in the back room of BN under a Barista's poncho. :smileyhappy:. Oh well I was hoping to have the glow for a 5 hour flight on thurs. Kindle will go instead and then I'll think about getting the nook when I return. Good luck all! :smileyhappy:
                                                                                • Re: PreOrdering Policy ridiculous
                                                                                  keriflur

                                                                                  DeanGibson wrote:

                                                                                  keriflur wrote:

                                                                                  To me, the key takeaway here is to order online, not reserve in store, or try to buy available stock in store.  At least that way you are guaranteed a unit, for sure (because its paid for).


                                                                                  To me, the key is to reserve a new Nook in each local store in your area, whether or not you are sure you want one.

                                                                                   

                                                                                  In addition, if you are sure you want one, order it online.  If the online comes in first, you are done.  If a store gets one first, you attempt to cancel your online order.  If that succeeds (it takes less than an hour to get the eMail confirming cancellation), you buy the one in the store;  otherwise, you wait a couple days for the online order to reach you.


                                                                                  This is a lot of effort for a device that displays files, IMO.  When my device shows up, the last thing I want to do is call around to a bunch of stores cancelling orders.

                                                                                    • Re: PreOrdering Policy ridiculous
                                                                                      DeanGibson

                                                                                      keriflur wrote:

                                                                                      DeanGibson wrote:
                                                                                      ... the key is to reserve a new Nook in each local store in your area, whether or not you are sure you want one.

                                                                                      This is a lot of effort for a device that displays files, IMO.  When my device shows up, the last thing I want to do is call around to a bunch of stores cancelling orders.


                                                                                      I was just suggesting a procedure for someone who "had" to have one early;  I would think most people would only spend the effort to reserve in one store.

                                                                                       

                                                                                      In my case with the NT, I really wanted one early, but I only made a reservation at one store (which came in before the online order shipped).  In the case with the Nook Glow, I didn't even bother to place the online order, but I did put my name on one store list quite early.

                                                                                    • Re: PreOrdering Policy ridiculous
                                                                                      bklvr896

                                                                                      DeanGibson wrote:

                                                                                      keriflur wrote:

                                                                                      To me, the key takeaway here is to order online, not reserve in store, or try to buy available stock in store.  At least that way you are guaranteed a unit, for sure (because its paid for).


                                                                                      To me, the key is to reserve a new Nook in each local store in your area, whether or not you are sure you want one.

                                                                                       

                                                                                      In addition, if you are sure you want one, order it online.  If the online comes in first, you are done.  If a store gets one first, you attempt to cancel your online order.  If that succeeds (it takes less than an hour to get the eMail confirming cancellation), you buy the one in the store;  otherwise, you wait a couple days for the online order to reach you.

                                                                                       

                                                                                      That's what I did with the Nook Tablet (my online cancellation was successful), because I wanted one soon (I only reserved in one store, despite their being six stores within 20 miles).  With my Nook Glow, it wasn't that important, and I just made one local reservation.

                                                                                       

                                                                                      Now this is not unfair to other customers, because if anything they get a device earlier than expected, due to the cancellations.  If B&N thinks it's unfair to them, well then, have a consistent policy that doesn't entice customers to "game" the order system.

                                                                                       

                                                                                      I am a bit surprised that they are out of stock.  I found it wierd that they announced a "$20 off sale" on the Nook Touch on the day the Nook Glow was supposed to be available;  I was wondering if that would discourage Nook Glow sales.  Apparently it has not.


                                                                                      Consumer reports, in their Apr 24 article on the Nook Glow said, that they would begin shipping early, which is what seems to have happened, but that  " the company expects only limited quantities of the Nook with GlowLight to be available in its stores starting in early May."  And Due to "very strong pre-order demand," says B&N, it recommends ordering immediately if you want the best shot at getting a new Nook by Mother's Day, May 13.

                                                                                       

                                                                                      So there was knowledge in April that the pre-orders apparently exceeded expectations and, even though they would begin shipping early, it would be in limited quantities.

                                                                                    • Re: PreOrdering Policy rediculous
                                                                                      northlite

                                                                                      keriflur wrote:

                                                                                      To me, the key takeaway here is to order online, not reserve in store, or try to buy available stock in store.  At least that way you are guaranteed a unit, for sure (because its paid for).


                                                                                      Well...that's what I did for my Nook Tablet. Hit the refresh button until it let me order so I know I was an early order...but still my local B&N store got the Tablets in 10 days before I got my preorder delivered.

                                                                                       

                                                                                      Trying to be a smarty, this time I made a reservation at the store. And...it is now May 8 and my B&N still hasn't gotten them in. So it's inconsistent. They do not have the best track record at handling releases. This is just more same-o, same-o from them; every release has had issues.They just don't seem to learn from past mistakes.

                                                                                       

                                                                                      Will I go ahead and get the device if it ever comes into my store? Yes, because I really want it...I do a lot of reading in low light and this will be perfect for me. No more carrying a booklight (and extra batteries!) in my purse. I will love it! If it ever shows up.

                                                                                       

                                                                                      Am I annoyed? You bet I am!

                                                                                      • Re: PreOrdering Policy rediculous
                                                                                        AlanNJ

                                                                                        keriflur wrote:

                                                                                        To me, the key takeaway here is to order online, not reserve in store, or try to buy available stock in store.  At least that way you are guaranteed a unit, for sure (because its paid for).


                                                                                        The other alternative is not to have to own an item on the day it was released and wait a while.  That would also allow others to find the bugs and not start the clock ticking on your return period.  Stupid thought I know... :smileywink:

                                                                                  • Re: PreOrdering Policy rediculous

                                                                                    I didn't have any problems at all getting one last night.  Just walked into the store and bought one; never signed up to be on a preorder list.  I just did a quick search to see if they are still in stock where I live (Salem, NH), and yes, they are, but the stores in the towns around where I live are sold out. I guess it just depends on your location.  My guess is, though, that they are just high in demand, and like anything high in demand (like Nintendos, etc), it is inevitable that they will be hard to find.

                                                                                    • Re: PreOrdering Policy ridiculous

                                                                                      Personally, I think its just certain stores that are having problems with getting them.  The store in the town where I live has them in stock currently, for anyone who wants to buy them (pre-ordered or not).  I bought one on Monday (without pre-ordering), and they still have them in stock today.  I feel bad for those that cannot get them in their local stores, but I agree with the other posted, its probably better to order online if you want yours as soon as possible.

                                                                                      • Re: PreOrdering Policy rediculous

                                                                                        Update. For those of you who don;t think this whole preordering policy is silly, I did pre order 2 weeks ago (it is now Fri. May 11) heard nothing from them, online it says my store is sold out. But I decided to go in today and ask if they came in. The salesperson asked, "Did you pre-order?"  "Yes, two weeks ago" I said sounding a little annoyed. He asked me for my phone number looked on the list on his computer screen, and said "Yes we have one for you." I didn't bother to say that they didn't contact me like they said they were supposed to, or whether he might have given me someone else's. The point is they were in & didn't email or call me, So some people have them, some don't, some stores have them in but not even bothering to call you. Ridiculous way of running a business.