13 Replies Latest reply on Oct 4, 2013 9:29 PM by bobstro

    Color nook power cord

      My power cord came apart, when I pulled it from the nook

        • Re: Color nook power cord
          Sorry to hear of your problem. The power cord is covered under the base warranty. Call 1-800-the-book and they will quickly send you out a new one.
          • Re: Color nook power cord

            toniwilson64 wrote:

            My power cord came apart, when I pulled it from the nook


            The Nook Color power cord is a known weak point.  If you have a B&N near you I suggest you go there for an immediate replacement.  

             

            My first one fell apart six days after I got my NookC.  I went the same day to a B&N store and they replaced the charger and cable with a new one.  That cable lasted about a month til the end split apart and, as I was out of town, I went to a different B&N.  They weren't quite as accomodating but it still wasn't a problem to get them to replace the cable.   

            • Re: Color nook power cord

              Within the first 2 weeks after I bought the NC, the silver connector on the wire started wiggling way too much and my local B&N brick & mortar store promptly replaced it. Many customers have had the cord replaced.

              • Re: Color nook power cord
                My USB cable went south after about 6 months. I have a seperate cable for the car. So, I had backup. I did purchase a replacement. I knew by it's overall construction that the USB CABLE was going to be delicate. So, I made sure I handled this cable by the 1cm x2cm power LED casing(bezel) and not use the attached shielded cable to pull the mini USB connector from my NOOKcolor. It is recommended standard practice NOT to use the patchcords or powercords as a means to remove them from their connections. This practice usually weakens the solder joints that connect the cable wires to it's connectors. This is why most interface cable manufacturers use stress relief grommets where the cable enters the connector. After my USB RECHARGING CABLE failed ( first by not activating the green LED when charge is complete, second after further use, degrading to no LED indications with no charging occuring. Being a retired computer hardware engineer, I geeked out and removed the 2cm x 1cm casing from the USB cable's and looked closely with my high magnification glasses. I found that 1 black(Jumper) wire had broken it's solder joint to the little SMT PCB. This black jumper wire was connected to a crimping ring that I assume grimped around the cable shield for a mechanical SHIELD GROUND. There is another black wire that is part a the cable assem. that possibly is LOGIC GROUND or the 0Vdc GROUND REFERENCE. The grimping ring was loose and the solder joint to the black jumper broken... This problem was more than likely caused by insuffisient stress relief. So, Tech. Support , I don't know if you or the manufacturer is aware of this and can be fixed with a simple redesign. This problem "nickle & dimes" the customer and in my opinion not a good practice for any company that has any ethics should engage. I'm sure B&N will live up to it' good standing and address this problem many customers have dealt.
                  • Re: Color nook power cord

                    Well....it's been well over a year from early posts.... and they still haven't fixed the poor design of the cord...had mine a little over a month now and the charge tip broke today.  :smileysad:    Might have to go sit in my car to charge and finish the book I'm reading!  lol

                     

                    Wonder why they haven't figured out how much these cords are costing them (most people have replace at least 1 or 2 while still under warranty) and made an L shaped plug that is flat on the bottom and won't be a problem when reading while charging?  Hello?

                     

                    Oh well.  Still love my Nook Color!

                  • Re: Color nook power cord

                    Looks like I am a new member of the noop power cord problem crowd.  Just got off the 800 # about the problem, I hate out of us phone support!!!!!  During the process I was appologized to 14 times saying sorry about the problem but evidently two of B&N's support warehouses have NO Replacement Cables and have absolutely no idea when new ones will arrive, but they are on order - not sure how they know that.  Any orders will automatically be canceled and I was told I could buy a new cord or call back in 2 or 3 days and see if I could get an replacement order in.

                     

                    At this point I have over $1,200 invested in my tablet and nook books plus some more $$$ in non book apps & other things stored on the nook.

                     

                    The 800# people said they can not talk for the store but suggested I might check with them.  In the past talking with the actual stores (quite a few in our area) they can't much with service problems and I should call the 800#.  Needless to say I am not happy with the retail side telling me to talk with the service side and the service side.  Hopefully, the retail side will resolve the problem withouot too much arguing.

                     

                    If one of the local retail stores will not replace the cable under warranty I will order a Kindle Fire and that will be the end of dealing with B&N retail or service.  I'm not real excited about having 2 e-book formats but I won't put up this type of customer service.  In the sceme of things I am an extremely small fish.  But I at least want to be a happy fish.

                     

                    Best of luck to the rest of you, kj

                     

                      • Re: Color nook power cord
                        geertm

                        stnek wrote:

                        Looks like I am a new member of the noop power cord problem crowd.  Just got off the 800 # about the problem, I hate out of us phone support!!!!!  During the process I was appologized to 14 times saying sorry about the problem but evidently two of B&N's support warehouses have NO Replacement Cables and have absolutely no idea when new ones will arrive, but they are on order - not sure how they know that.  Any orders will automatically be canceled and I was told I could buy a new cord or call back in 2 or 3 days and see if I could get an replacement order in.

                         

                        At this point I have over $1,200 invested in my tablet and nook books plus some more $$$ in non book apps & other things stored on the nook.

                         

                        The 800# people said they can not talk for the store but suggested I might check with them.  In the past talking with the actual stores (quite a few in our area) they can't much with service problems and I should call the 800#.  Needless to say I am not happy with the retail side telling me to talk with the service side and the service side.  Hopefully, the retail side will resolve the problem withouot too much arguing.

                         

                        If one of the local retail stores will not replace the cable under warranty I will order a Kindle Fire and that will be the end of dealing with B&N retail or service.  I'm not real excited about having 2 e-book formats but I won't put up this type of customer service.  In the sceme of things I am an extremely small fish.  But I at least want to be a happy fish.

                         

                        Best of luck to the rest of you, kj

                         


                        B&N's official policy does not allow stores to replace cables or chargers. They have to direct you to the 800 number.

                         

                        Until you receive a new cable you can charge your NC with any USB charger or USB port. It will just take longer (6 to 8 hours to fully charge) and you cannot use the NC while charging.

                        You will not get a charging message, but the NC will charge fine.

                          • Re: Color nook power cord

                            Thanks for the info & the following is not aimed at you, however, I am tired of paying full price or items and getting crapy customer service.

                             

                            "B&N's official policy does not allow stores to replace cables or chargers. They have to direct you to the 800 number."  This policy put's a rough edge on building customer loyalty.  Evidently this is a known problem and maybe, just maybe, some manager at some level should take charge and say, until the 800 side can ship temporarly we will exchange out of store stock.  Unless B&N are idiots the cable has to have B&N cost of soemthing under 3 bucks if not less.  I would have no objection at all to pay $6 to $8 for a second cable.  Keep in mind the poor design (no stress relief on the cable/connector) end isn't the customer's doing.  B&N management could make an effort to make and emergency part order and air freight a shipment in to solve a problem. 

                             

                            Leaving a computer with an 850 w. power supply for 6 to 8 hours, or longer cuz I'm not getting up to check if the charge is complete), charging a nook is not  ideal.

                             

                             

                              • Update: Color nook power cord

                                After my experience with the 800# and reading some of the posts it look like should have waited a little before comment further.

                                 

                                Neverthless, my wife (her nook) the tablet serial number, bad cord and the wall charger and went to the store where I purchased it for her.  She talked to the counter person, they asked to see the nook, she said the nook was at home but she had the serial number.  Clerk said good. 

                                 

                                Got a new cord and charger and kept the old one.  No discussion, no problem, GREAT Service...  Got to give credit where credit is due. 

                                 

                                So for us, wiht the above conditions all went well.

                                 

                                Good luck to the rest of you.

                                 

                                BTW...  the phone guy said to call in about 3 days to see if they are in stock.  Remember, not in stock the order will get canceled and no notification.  So call backs will be a must if one want's to know whats going on.  Go to the store and try to get the problem resolved first.

                                 

                                Once again, fat dumb and happy.

                          • Re: Color nook power cord
                            need one for off warranty color. b/n says so sorry we are out and don't think we will get more.. try elsewhere. ok if that's the game you play. I will go elsewhere. to the Apple store
                            • Re: Color nook power cord

                              I'm yet another frustrated Nook color user.  My son and I each have a nook color. They'll be 2 years old this coming Christmas.  Between the two of us we have replaced the power cords 5 times. Personally I think this

                              ridiculous and an obvious design failure.  I stopped into Barnes & Noble to pick up the latest replacement yesterday. I had to ask a sales person for one. It seems they are now keeping them locked in drawer. I was forced to listen to a lecture about the proper charging procedure.  REALLY???? Come on, hasn't anyone heard of customer service?  I was talked down to, and she told me that the nook color isn't an e-reader for reading it is a tablet.  Well honey, if I really wanted a tablet I sure as heck wouldn't have brought a nook color because it is a terrible web browser.  It's great for reading and watching netflix, but beyond that I find it very slow and frustrating.

                              The battery display on mine has been reading 25% for the past 6 months, dispite a reset. I think that when it finally dies I'll replace it w/a real 7" tablet.

                                • Re: Color nook power cord
                                  bobstro

                                  If you want a cheap yet capable tablet, check out the Hisense Sero Pro 7 I wrote about above. There are plenty of other good, inexpensive tablets to choose from these days as well. Though I understand your frustration with B&N, the newer NOOKs are priced very competitively these days as well.