It could be a coincidence, but this stopped updating when I installed 1.4.2 (in December). Other posters have discussed the problem here, too, so, no it's not you, it's them. Someone suggested that it might be because the stores have demo networks and perhaps we are connecting to those instead of the customer network. Last Saturday I verified that this is *not* the problem in my case. I think it's just another example of B&N's less-than-pro software. Maybe they'll get some help from real software developers from Microsoft in the future.