6 Replies Latest reply on Dec 6, 2010 11:38 PM by tonyabionda

    Space Issue

      Quick question..

       

      I bought a NookColor yesterday, and could have sworn the B&N salesperson told me it came with 8gb of space on it... but I found a screen under settings "Device Info" that says 4.99gb free of 5.00gb... So does it have 8gb of 5gb?

        • Re: Space Issue
          Doreenpv

          I'm  not sure but perhaps the rest of the space is aloted for updates.

          • Re: Space Issue

            Space is set aside for apps to use and for updates that you can not use.

            • Re: Space Issue

              3GB of space prob required for OS/software/APPS

               

              Not really a concern since you can put in up to 32GB Micro sd card

               

              : )

              • Re: Space Issue

                We bought a Nook Color yesterday.  All went well until we tried to get our PC(s) to recognize it as a storage device so we could move library books over.  The problem was that there was no memory found, i.e. "My Computer" did not recognize it as a "media" device like the manual said it would, nor did it recognize it as a removable disk.  We checked the Nook Color "device info" and it reported "0.00 b of 0.00 b", meaning it showed no internal memory.  We unregistered it and did a hard reboot / reset and checked the memory again.  This time it reported 5mb of 8mb, but when it was connected to a PC, it again did not have any memory and status checks (connected or not) still reported 0 of 0 memory.  We returned it to the store.  Please let us know what could cause this.  BTW, we called B&N Nook  Color tech support.  The person that helped us could not help us and ended up telling us that we should "read" the manual.  We explained that we had read the manual and that the device (Nook Color) was simply not showing that any internal memory existed.  We asked for a higher level tech support person, was put on hold and we hung up after a wait.  Frankly we liked the Nook Color, but cannot see buying another unless we can be assured that this problem will not happen again.  Note: the only thing we did not do in the set up was adding a credit card.  Our intention, in the beginning, was to use it to read free library e-books, so we did not see the need to add a cc number, nor do we want to until we decide to make purchases with it from B&N, etc.  I cannot see how or why not adding a cc would cause the memory to blank out.  Also, we tried it on two different pc's, with the same results, so it is not a pc problem.

                  • Re: Space Issue

                    CarrotCA wrote:

                    We bought a Nook Color yesterday.  All went well until we tried to get our PC(s) to recognize it as a storage device so we could move library books over.  The problem was that there was no memory found, i.e. "My Computer" did not recognize it as a "media" device like the manual said it would, nor did it recognize it as a removable disk.  We checked the Nook Color "device info" and it reported "0.00 b of 0.00 b", meaning it showed no internal memory.  We unregistered it and did a hard reboot / reset and checked the memory again.  This time it reported 5mb of 8mb, but when it was connected to a PC, it again did not have any memory and status checks (connected or not) still reported 0 of 0 memory.  We returned it to the store.  Please let us know what could cause this.  BTW, we called B&N Nook  Color tech support.  The person that helped us could not help us and ended up telling us that we should "read" the manual.  We explained that we had read the manual and that the device (Nook Color) was simply not showing that any internal memory existed.  We asked for a higher level tech support person, was put on hold and we hung up after a wait.  Frankly we liked the Nook Color, but cannot see buying another unless we can be assured that this problem will not happen again.  Note: the only thing we did not do in the set up was adding a credit card.  Our intention, in the beginning, was to use it to read free library e-books, so we did not see the need to add a cc number, nor do we want to until we decide to make purchases with it from B&N, etc.  I cannot see how or why not adding a cc would cause the memory to blank out.  Also, we tried it on two different pc's, with the same results, so it is not a pc problem.


                    My GUESS is that you're looking at the wrong device on your computer.   The NC will show up as TWO devices even if you do NOT have a microSD card in it.    In addition, the NC MUST be turned ON, not just just plugged in for it to show up.

                     

                    What I believe you are seeing is under "properties" in Windows explorer (or My Computer) and that shows how much space is available on the microSD card (even if you don't have one).

                     

                     

                    Again, once plugged into your computer using the included NC connector, and with the NC turned ON, you should see 2 new "devices" show up.   One is the internal memory available for you, the other is the microSD memory.   No microSD memory would show 0 of 0 bytes available.

                     

                     

                  • Re: Space Issue

                    This is pretty standard.  I've never seen the usable space be the total space on any device like this.  Smart phones, MP3 players, etc. all have unusable space allocated for operating system, updates, etc. that comes out of the space listed on the device.