10 Replies Latest reply: Dec 28, 2011 1:33 PM by roustabout

    SD card won't eject from Nook Color - now it's stuck

    musicmama2010

      Has anyone else experienced this?  If so, did you get your NC replaced?

       

      -- So, I have used a couple of 2 and 4 GB SD cards to rotate my movie and music libraries.  Last night, I went to take one of the cards out and when I lightly "pushed" to eject it, it went in further and I had to fish it out with my fingernail.  Seems like the spring mechanism has quit working.

       

      Should I call the support line or take it in to a store?  (My NC was a Christmas gift and I had 2 replacements within the first 2 weeks of owning it because of the bad sound issue and a bad USB port.)

       

      Thanks in advance for any advice.

        • Re: SD card won't eject from Nook Color - now it's stuck

           


          musicmama2010 wrote:

          Has anyone else experienced this?  If so, did you get your NC replaced?

           

          -- So, I have used a couple of 2 and 4 GB SD cards to rotate my movie and music libraries.  Last night, I went to take one of the cards out and when I lightly "pushed" to eject it, it went in further and I had to fish it out with my fingernail.  Seems like the spring mechanism has quit working.

           

          Should I call the support line or take it in to a store?  (My NC was a Christmas gift and I had 2 replacements within the first 2 weeks of owning it because of the bad sound issue and a bad USB port.)

           

          Thanks in advance for any advice.


          This was reported by one other person.  But, what happened to him/her is that he did not quite get it in the right slot for the card, but somehow between the front and back case parts.  I would consider going to a store and seeing if they have someone that knows what they are doing there that can help get it out.  Other than that I can't say what to do.

           

            • Re: SD card won't eject from Nook Color - now it's stuck
              musicmama2010

              Mine was definitely inserted correctly as I was able to access what was on the card - actually I tried 3 different cards with the same result.  Did a tech "chat" and it will be replaced.  Just wish there was a way to back up my shelves for the replacement.

                • Re: SD card won't eject from Nook Color - now it's stuck (update FYI)
                  musicmama2010

                  Replacement received (very quickly, too).  And it's from a recent batch because the serial number begins with 2011.

                   

                  However -- the same thing happened the very first time I inserted a microSD card - no spring action from the get go, card just inserted all the way.  I was able to fish it out but broke my fingernail doing so - good thing it's one of those cards that has a little larger lip on the edge or it probably would have gone all the way in.

                   

                  Dilemma - should I keep this one or go back to telephone/chat Customer Service and try for another one?

                   

                  (I was looking to use a bootable SD card for honeycomb or CM7 but would still want to swap it out to use stock Nook at times or for my movie card, so this could be an issue.)

                    • Re: SD card won't eject from Nook Color - now it's stuck (update FYI)

                      musicmama2010 wrote:

                      Replacement received (very quickly, too).  And it's from a recent batch because the serial number begins with 2011.

                       

                      However -- the same thing happened the very first time I inserted a microSD card - no spring action from the get go, card just inserted all the way.  I was able to fish it out but broke my fingernail doing so - good thing it's one of those cards that has a little larger lip on the edge or it probably would have gone all the way in.

                       

                      Dilemma - should I keep this one or go back to telephone/chat Customer Service and try for another one?

                       

                      (I was looking to use a bootable SD card for honeycomb or CM7 but would still want to swap it out to use stock Nook at times or for my movie card, so this could be an issue.)


                      Seeing as how you've installed/uninstalled SD cards in the past...I presume you do know that you have to push it in, before it will spring out.    All micro-SD cards have that fingernail ridge, it's part of the spec.

                       

                      I would find it unusual for a brand new unit to have the same defect as your returned unit, my GUESS is that perhaps there's something sicky on the chip?    Does the new unit do this with all micro-SD cards, or just the one?

                       

                       

                      • Re: SD card won't eject from Nook Color - now it's stuck (update FYI)
                        donamor

                        I just had same issue- my card got stuck and when I tried to pull it out it broke.. there goes a 16 gb card nad my files.. but I just called bn and they said its not covered under warranty- what gives? what did they say to you?  I am so sad- there is no way to open it and get to reader- just that little area..:smileysad:

                          • Re: SD card won't eject from Nook Color - now it's stuck
                            musicmama2010

                            donamor wrote:

                            I just had same issue- my card got stuck and when I tried to pull it out it broke.. there goes a 16 gb card nad my files.. but I just called bn and they said its not covered under warranty- what gives? what did they say to you?  I am so sad- there is no way to open it and get to reader- just that little area..:smileysad:


                            I'm surprised that they're saying the card slot isn't covered under warranty.  After all, it's part of the basic hardware - the slot, that is.  Maybe the CS rep meant that your uSD card wasn't covered?  Or is it that your Nook color is no longer under warranty - again, questionable since the unit is supposed to have a 1-year warranty.

                             

                            If you're close to a B&N store, I'd take it in and let them look at the unit and maybe there is someone else in corporate CS that they can refer you to.  If not, try calling again and speaking to another rep?

                             

                            I admit that since getting my most recent NC (meaning #5), I have not used the uSD card to avoid this problem.  I received the #5 right before the big update and have been too busy since then to mess around with the unit other than to read.  I gave up movies and much music for awhile.

                    • Re: SD card won't eject from Nook Color - now it's stuck  -- UPDATE
                      musicmama2010

                      Well, 3 Nook Colors later, and I think I can confirm that this must be a hardware defect.  All 3 NCs have had different serial numbers, and all 3 do not eject any microSD card.   The card just slides in and has to be carefully fished out. 

                       

                      While I'm very disappointed in this feature problem, it's not enough to make me give up my NC altogether. Well, at least not right now.  It just means that I can't really swap cards to make rotating my music and videos easier.  It also means that if I decide to root, that I probably can't use the SDcard method. :smileysad:

                       

                      • Re: SD card won't eject from Nook Color - now it's stuck

                        Same problem you experienced.  Use my sd cards frequently and when I inserted it into the slot, it just kept on again'...16 mb sd card...Called Barnes and Noble, (I bought the warranty) and they said they will replace my NC with a refurbished one!!!! I have had my NC for 2 MONTHS!! That's it!!! And to make things worse, my sd card is forever gone!! I had hundreds of old, old photos downloaded on my card that CANNOT be replaced or nor do I have hard copies.  I tried explaining that to the Barnes and noble lady, she firmly informed me that she will send me a refurbished NC and I will have to send my old (if you call 2 months, old) NC back to them....and I firmly told her that she will get the old one, but it will be in pieces so I can gain access to my sd card, to add insult to injury, she told me that was fine, but I would be charged full price FOR A REFURBISHED NC!! 

                          Technically I understand I should have backed up my sd card, BUT who'd a thunk the sd slot would be defective?!!! I guess from now on, I will super glue a little peice of string to each sd card!!! I cannot believe that Barnes and Noble will not cover this sort of problem, I am highly dissappointed because I LOVE my NC!!!!

                          • Re: SD card won't eject from Nook Color - now it's stuck
                            roustabout

                            Before you assume it has to go back in pieces, get a look at the ZDnet teardown of the NC.

                             

                            There are a couple of screws at the SD slot cover to remove (very easy to get to) and then gently unlatch the plastic back from the device - I bet that will give you the access you need to free your card.  

                             

                            If not, it's another 10 screws, IIRC, to free the rails on the back, and you slide the back away from the USB port (to avoid getting snagged on the USB)

                             

                            Pay attention to the power and volume buttons here - I forget when, exactly, but there's a point where it's easy for them to fall off.

                             

                            I tore mine down for a look at the speaker last spring, realized it was a lost cause, and buttoned it back up again - it's been just fine, and if you return it after reassembling it, hopefully you won't be charged for the refurb unit.