11 Replies Latest reply on Sep 4, 2012 1:38 PM by Christina30

    hotspots (bright portions) on screen

      I have had my NC since 12/5.  I just noticed this week that there are 2 spots where the screen is slightly brighter than the rest.  They are different sizes and shapes (both irregular) and nearby each other; both are near the top left of the screen.  They are most noticeable when there is white space on the page, which is why I may not have noticed them before (since most chapter endings have text near the top of the page); I noticed it with a book that has chapters that begin halfway down the page.  I have since tested it with different screens, and I can see it -- if I look for it -- in all circumstances where there is no text or image over the affected area: home screens, pdfs, epubs, music player, search, web browser....  I can't see the spots in the crossword app, because there is a grid/text over that area.  It may be a new development, or it miay have been there all the time.  I am curious: Has anyone else noticed anything similar? 

        • Re: hotspots (bright portions) on screen

          I haven't seen this on an NC, but I've seen it on numerous LCD computer monitors.  In fact, my wife's monitor exhibits this trait.  It's an older monitor, we just live with it.   You may want to exchange.

           

           

           

          • Re: hotspots (bright portions) on screen
            I also got my nook color in December. In the last few days I have noticed the same thing. Mine is also on the top left of my screen, mine has 1 spot, and then a white line that is directly under the spot, and runs to the middle of the screen.. My nook is in a hard case, with a screen protector, so I know it has not been damaged..
            • Re: hotspots (bright portions) on screen

              Mine is also on the lefty upper side. I just noticed it and am going to take it into the store before the warranty runs out. Any experience on how BN will respond?

                • Re: hotspots (bright portions) on screen

                  I've had one for a couple of months. Bought in December--trend?--and mine is in the lower left, about midway up the little slidey bit with books on it on the home screen. What do we call that? The Something Shelf?

                  Current Shelf?

                   

                  Today's Shelf?

                   

                  Dunno.

                   

                  I got the 1-year accidental damage warranty from BestBuy when I got mine, so I was wondering if I should return it.

                   

                  Or maybe I should just take it to B&N?

                   

                  VBW

                • Re: hotspots (bright portions) on screen

                  Mine has those too! I received mine as a Christmas gift and noticed the spots but just dealt with them. Any resolutions?? I did not purchase the warranty. 

                   

                  Thanks! 

                    • Re: hotspots (bright portions) on screen

                      Im also having this problem, my 1 year "warranty" is good until march. I called the tech said i could walk through the steps he would lay out for me and if it couldnt be resolved on my end he would replace it with a refurbed one.

                       

                      I follow the steps deleting all my books and personal information, go through the steps, then he comes back with my supervisor said it isnt covered..........

                       

                      Seems like just an attempt to save money on their end, i believe this issue could be covered under warranty and the only reason it wasnt was to save money on their end.

                       

                      So much for "Customer Service" Hopefully I can sell off my nook and pick up a kindle fire, Hopefully amazon will actually honor their warrantys

                       

                      - Nicholas, Worcester MA

                    • Re: hotspots (bright portions) on screen

                      Same issue here with our Nook Color. Our Nook Tablet is awesome, but the Nook Color developed a rather large bright area on the screen that runs almost the entire hight of the left side of the screen. We've owned it too long to take back to the store so I have emailed B&N customer service to see if anything can be done. I'd like it to be fixed or exchanged for a refurb one that doesn't have this issue. It wouldn't be such a big deal if it didn't cover so much area on the screen. It is not even that old of a device to have such an issue...  After seeing so many people having the same problem it makes me wonder if there was a bad batch of Nook Color devices released.

                       

                      On a side note, I love the Nook Tablet... no issues with it as we've experienced with the Color one.