6 Replies Latest reply on Oct 2, 2012 6:18 PM by Janice1229

    Isn't there ANY way to get someone from PubIt to answer a request for help?

      I've been having problems with reviews not showing up or not being tallied for over 2 months now. At the same time that our reviews went wonky, formerly robust sales dried up. I have been emailing for help for that long. I have tried all of these email addresses, repeatedly:

       

      "PubIt" <pubit@bn.com>, "PubIt! Business" <exch_pubitbusiness@book.com>, "Publisher Author Inquiry" <publisherauthorinquiry@bn.com>, pubitbusiness@book.com

       

      I've tried messaging on Facebook. I've tried begging. I've tried sacrificing a live goat. But I can't get any help! Usually I just get total silence. Every few weeks, I get this:

       

      Hello,

      Thank you for bringing this to our attention.  We're working with the
      necessary teams to investigate and address this issue as soon as
      possible.

      Sincerely,
      The PubIt! Team

       

      But clearly that's just a "shut up and go away" message, sent automatically and not by a human. Certainly the problems are never addressed.

       

      If anyone has an actual phone number to a real human who could help us, I would pay you money for it, I would...