10 Replies Latest reply on Apr 28, 2013 8:03 AM by smurf2501

    nook simple touch screen problems

      I received my first and only Nook - the simple touch for my birthday Aug of last year...so it is only 8 months old...it has been pampered and babied because it took me a lot of begging to get it!  so much to my surprise and shock the screen has totally messed up!  There are lines up and down it, frozen with the screen saver and white outs in the upper right corner.  I have tried to start it up again by rebooting and no such luck.  I can see somewhat through the background to see enough to power it completely off but cannot read a thing!  I didn't know if anyone else has had this problem or what i need to do!  I had been using it the day before with no problems and it was in a cover.  So totally clueless!

       

      any help or suggestions appreciated!!

       

      thanks

       

       

        • Re: nook simple touch screen problems

          Try calling customer service.  1-800-the-nook

           

          Let us know how you do.

          • Re: nook simple touch screen problems
            geertm

            wls1122 wrote:

            I received my first and only Nook - the simple touch for my birthday Aug of last year...so it is only 8 months old...it has been pampered and babied because it took me a lot of begging to get it!  so much to my surprise and shock the screen has totally messed up!  There are lines up and down it, frozen with the screen saver and white outs in the upper right corner.  I have tried to start it up again by rebooting and no such luck.  I can see somewhat through the background to see enough to power it completely off but cannot read a thing!  I didn't know if anyone else has had this problem or what i need to do!  I had been using it the day before with no problems and it was in a cover.  So totally clueless!

             

            any help or suggestions appreciated!!

             

            thanks

             

             


            Sounds like a broken e-ink screen.

            Are you using a good cover? E-ink screens are made of glass, and very fragile.

            • Re: nook simple touch screen problems

              You most definitely have a bad e-ink screen.  Sometimes this just happens with these screens and is not your fault at all.  Call 1-800-THE-BOOK and talk to Nook customer service.  If it was bought in August of last year, it will still be under warranty.  They will replace your Nook with a refurbished model either with in-store pick-up or ship one to you.

              • Re: nook simple touch screen problems

                Hello,

                I've gone through different problems with the Nooks--first the original, and then the NST.  If you have your product replaced, DO NOT let them send you a refurbished unit.  You purchased a new one, and if it's faulty, you should receive a new one.  The first Nook I had--although I treated it gently--cracked on the faceplate.  Later, I learned that was a common problem with that model.  They sent me a refurbished unit, which didn't last long.  It just quit on me.  Then, thanks to this forum, I was sent a Simple Touch, because they were out of the originals.  After six weeks, that unit froze up.  There is a thread about that in this forum also.  Instead of going through the phone calls and the hassle associated with that, I used the chat feature on the B&N site.  It was much easier, and more satisfactory.  At first, I was sent a new charger plug & cord, and when that didn't work, I was sent a new unit.  Hope this helps--Good Luck!!

                • Re: nook simple touch screen problems

                  Im currently having the same problem I got an original Nook last October and it broke so they sent me a touch screen one Iv had it for months and the screen just died I have NO IDEA what to do it was a gift it is my second Nook and Im not sure what to do considering Im not yet 18 and can't tell my parents!!! WHAT TO DO!!!!!!!!!!!!!!!!!!!!!!!!!!!!

                    • Re: nook simple touch screen problems
                      LarryOnLI

                      jesz wrote:

                      Im currently having the same problem I got an original Nook last October and it broke so they sent me a touch screen one Iv had it for months and the screen just died I have NO IDEA what to do it was a gift it is my second Nook and Im not sure what to do considering Im not yet 18 and can't tell my parents!!! WHAT TO DO!!!!!!!!!!!!!!!!!!!!!!!!!!!!


                      How long is month`s?

                       

                      If it is less than 90 days it is still under warranty.

                       

                      Call B&N and see what they will do for you.

                       

                    • Re: nook simple touch screen problems

                      I am having the exact same problem, to be honest I'm pretty pissed...I want to use this nook for Hurricane Sandy but I can't!

                      • Re: nook simple touch screen problems
                        that happened to me too! if you still have warranty on it you could get another one