16 Replies Latest reply: Apr 4, 2014 8:44 PM by deesy58

    Ebook Settlement Credit

    FL_Pam

      Has anyone had any issues with applying their credit?  My husband and I both have accounts.  My credit was posted right after I received the email with the amount.  My husband (who is retired and reads a lot) received an email with his credit amount (which is substantial), but the credit has not shown up in his account.  When he tried to enter the certificate number and PIN as a gift card in his account, he got a message that the credit had been used and the balance was $0.00.  Between the time he received the email and today, he did purchase two books, but they were both charged to the credit card on the account.  We have emailed, live chatted and called customer support, but no one has been able to correct the problem.  Needless to say, he is very annoyed.  I see Kindles in our future if we cannot get this corrected immediately.

        • Re: Ebook Settlement Credit
          SpiritFox

          I didn't have much credit but it doesn't appear that they've applied any to my account from what I can see.  There is a link on the site that has a pop up to send in a ticket if you are having that issue.  You can see it in the upper right side of page above the Shopping Bag.  The text above there rotates between "adverts" like free shipping, frozen or other item of day.  Wait til it rotates to "Your eBook Settlement Guide" click it. on that page go to the FAQ link.  On the FAQ is one for what if I didn't receive my credit.

           

          hope this helps.

            • Re: Ebook Settlement Credit
              flyingtoastr

              The CS department for the settlements is different than general NOOK support. You need to contact the correct people, as illustrated in the FAQ for the settlements provided in the email BN sent you.

               

              The FAQ is here, and you want to click the fifth option down - "What should I do if I have not recieved my credit", which has a link to a form to contact the correct people and get it resolved quickly.

            • Re: Ebook Settlement Credit
              Kristin_Leigh

              I am having the same problem.  The zero balance credit email.  When I put it in manually it says it has been fully redeemed which seems way odd.  My amount is also somewhat more than most.  I emailed support several times.  The first response said the amount was there, which it wasn't.  The others had standard replies.  I did get a specific reply that said my amount had not been applied.  That I needed to wait three business days from March 27th to see the amount credited.  

               

              They did not mention that it was a mistake to send out an email saying the credit was available.  Or explain why there response is different from what is stated on their FAQ page.  So that is weird, and makes me think something is broken.  I know it will get taken care of eventually.  I just don't like it when they don't look into a problem properly.  

               

              I thought I was the only one having the problem.  I am not happy you are having the problem.  But it is nice to know I am not alone.  Maybe they are right, and it will show up any minute.  

              • Re: Ebook Settlement Credit
                jneen277

                As you know, I'm having the same exact problem. I've tried several times to get an answer, whether I've sent messages, live chatted or on the phone. I've been told that the money is in there (which it's not and can very easily be proven that it's not since the gift cards currently in my account do not match the gift card that was given to me).  While the amount I was supposed to receive is not a whole lot, I could definitely purchase several books with it. 

                 

                Yesterday I received my checks from Sony, Kobo and a separate claim I put in (manually and over the course of several hours) for the now defunct BooksonBoard, all of which have been deposited into my checking account with no problem. 

                • Re: Ebook Settlement Credit
                  Kristin_Leigh

                  Waited 3 business days... Still no credit applied to my certificate.  Still a zero balance.  Which I figured would happen.  I know how these things work.  They don't send an email saying it is ready, unless it is ready.  So if you got it, something is wrong.  

                   

                  Sent another help ticket to customer service.  Crossing fingers.  Almost ready to give up... 

                    • Re: Ebook Settlement Credit
                      Kristin_Leigh

                      I feel silly.  I just manually added the credit.  And finally it was there... 

                       

                      You should try to add the certificate manually now.  It might work.  

                      My daughter's just showed up without me doing anything.  And that is how it is supposed to work.  But I know there was an error with mine.  Just glad it is all straightened out now. :smileyhappy:

                    • Re: Ebook Settlement Credit
                      jneen277

                      I just received a response from my first message of Friday evening.  It said: 

                       

                      Thank you for contacting us about your AG Settlement. We are aware of the issue and are working at resolving it as soon as possible.

                      We sincerely appreciate your patience.

                       

                       

                       

                      • Re: Ebook Settlement Credit
                        jneen277

                        Not sure if you received this reply, but I got this yesterday: 

                         

                        We understand that you want to use the settlement credit in your account. Upon checking, it appears that the settlement credit was not yet applied in your account. We are still finalizing the amount of the credit that you are going to receive, please wait for several business days and we will send the final notification of the amount of your settlement credit. Your credit will be loaded automatically into your Barnes & Noble account. We will also send you a notification that includes the credit as a printable card that you can take to any Barnes & Noble store. Please note that Barnes & Noble is issuing credits only for Barnes & Noble purchases. If you have qualifying eBook purchases made at other retailers, please consult  the other retailer(s) if necessary.

                        • Re: Ebook Settlement Credit
                          settlement2014

                          This part on the Barnes and Noble is a Joke.

                          Wife received an Email with Bar Code and Pin #, I received an Email re: credit and it was shown.

                          Now Did anyone ever receive a post card with an option of Cash?

                          We did'nt.

                          Check out the site and You'll see the option has expired and You get Credit.

                          Now try to use it.

                          Attempted to order Gift Cards and it went to my CC card, not the Credit.

                          Called B&N and after three transfers of the call the Rep. said ia Credit could not be used for Gift Cards or for cash.

                          The Idea of the Lawsuit was that as consumers we were taken.

                          Not We cannot get the $ we were overcharged and any Credit is limited.

                          If You agree with this contact Your state Attorneys Office.

                          I have, also file a complaint with Your state Consumer Protection Office.

                           

                          NO CREDIT GIVE US OUR MONEY B&M you have been using it and after contacting the Court Administrator RUST Consulting it seens that they are in someone's back pocket.

                          Insist options were sent out and looking of the Internet I see that they had problems identifying who was who.

                          SPEAK OUT if You feel You have been taken.

                          Maybe another Classb Action Lawsuit, "Idea for for Attorneys".

                           

                          As far as Barnes & Nobel GIVE ME MY MONEY .

                           

                          Don't even want interest since You have used it to maintain business.

                           

                           

                           

                            • Re: Ebook Settlement Credit
                              LarryOnLI

                              settlement2014 wrote:

                              This part on the Barnes and Noble is a Joke.

                              Wife received an Email with Bar Code and Pin #, I received an Email re: credit and it was shown.

                              Now Did anyone ever receive a post card with an option of Cash?

                              We did'nt.

                              Check out the site and You'll see the option has expired and You get Credit.

                              Now try to use it.

                              Attempted to order Gift Cards and it went to my CC card, not the Credit.

                              Called B&N and after three transfers of the call the Rep. said ia Credit could not be used for Gift Cards or for cash.

                              The Idea of the Lawsuit was that as consumers we were taken.

                              Not We cannot get the $ we were overcharged and any Credit is limited.

                              If You agree with this contact Your state Attorneys Office.

                              I have, also file a complaint with Your state Consumer Protection Office.

                               

                              NO CREDIT GIVE US OUR MONEY B&M you have been using it and after contacting the Court Administrator RUST Consulting it seens that they are in someone's back pocket.

                              Insist options were sent out and looking of the Internet I see that they had problems identifying who was who.

                              SPEAK OUT if You feel You have been taken.

                              Maybe another Classb Action Lawsuit, "Idea for for Attorneys".

                               

                              As far as Barnes & Nobel GIVE ME MY MONEY .

                               

                              Don't even want interest since You have used it to maintain business.

                               

                               

                               


                              So many points to be made and so little time to type them:

                               

                              1) The settlement was not with B&N and rthwe money is comming from the publishers. B&N is just handleing the dispensing of the settlement for those who did not opt for a check (cash) payout.

                               

                              2) I along with everyone else was sent the original class action announcement with the option to opt out of the class action proceeding and the option to recieve a check instead of a credit.

                               

                              3) If you opted for a check then B&N has nothing furtur to do with the settlement beyond telling the administrator which books you purchased that are entitled to reimbursement, the settlement money comes from the publishers via the administrator.

                               

                              4) If you did not opt to recieve a check instead of a credit, it's to late now.

                               

                              • Re: Ebook Settlement Credit
                                keriflur

                                settlement2014 wrote:

                                This part on the Barnes and Noble is a Joke.

                                Wife received an Email with Bar Code and Pin #, I received an Email re: credit and it was shown.

                                Now Did anyone ever receive a post card with an option of Cash?

                                We did'nt.

                                Check out the site and You'll see the option has expired and You get Credit.

                                Now try to use it.

                                Attempted to order Gift Cards and it went to my CC card, not the Credit.

                                Called B&N and after three transfers of the call the Rep. said ia Credit could not be used for Gift Cards or for cash.

                                The Idea of the Lawsuit was that as consumers we were taken.

                                Not We cannot get the $ we were overcharged and any Credit is limited.

                                If You agree with this contact Your state Attorneys Office.

                                I have, also file a complaint with Your state Consumer Protection Office.

                                 

                                NO CREDIT GIVE US OUR MONEY B&M you have been using it and after contacting the Court Administrator RUST Consulting it seens that they are in someone's back pocket.

                                Insist options were sent out and looking of the Internet I see that they had problems identifying who was who.

                                SPEAK OUT if You feel You have been taken.

                                Maybe another Classb Action Lawsuit, "Idea for for Attorneys".

                                 

                                As far as Barnes & Nobel GIVE ME MY MONEY .

                                 

                                Don't even want interest since You have used it to maintain business.

                                 

                                 

                                 


                                There was an email (multiple, if I remember correctly) that told you how to sign up to get a check. If you got the credit email, then I expect you got all the other emails, including the one about signing up for a check.  If you didn't do it, that's on you, not B&N.  There are plenty of people here who did and are getting their checks.

                                 

                                The credit you get is basically in the form of a gift card, so no, you cannot use it to buy another gift card - that'd be kind of silly, wouldn't it?  You've gotten something to print out to be able to use the credit in the store, which is basically the same as a gift card, so go and use your credit to do whatever you were going to do with the gift card.

                                 

                                Also, what exactly did *you* do for the class action suit, other than buy books as you normally would when you didn't know you were getting anything for it, and then sit back and wait to collect? You're acting like you put some effort in here, when in actuality you couldn't even be bothered to pay attention to the suit enough to know about the check option. So stop acting so entitled, be glad you got anything, and go use your credit to get yourself something nice.

                                • Re: Ebook Settlement Credit
                                  bklvr896

                                  No one was taken in.  As others have said, there were several emails telling you what to do if you wanted a check.

                                   

                                  And here's the issue I have with this settlement. I'm an adult.  You're an adult, I assume.  You bought a book.  Why did you buy if you felt it was overpriced?  Why did any one make the decision to buy a book if they felt it was overpriced?  It's not a necessity, no one held a gun to your head and forced any of us to click the buy button.  Again, the book was not a necessity.  I don't understand why anyone feels entitled to any type of settlement because you could have chosen not to buy the book if you felt it was over priced.  If you bought it you must have felt it was worth the price at the time.

                                   

                                  Just like I did with printed books, I would evaluate if I was willing to pay the price for a particular book.  If I felt it was high, I didn't buy it.  My decision. 

                                   

                                  Which is why I took the total amount of my credits and made a cash donation to my library system.

                                    • Re: Ebook Settlement Credit
                                      deesy58

                                      bklvr896 wrote:

                                      No one was taken in.  As others have said, there were several emails telling you what to do if you wanted a check.

                                       

                                      And here's the issue I have with this settlement. I'm an adult.  You're an adult, I assume.  You bought a book.  Why did you buy if you felt it was overpriced?  Why did any one make the decision to buy a book if they felt it was overpriced?  It's not a necessity, no one held a gun to your head and forced any of us to click the buy button.  Again, the book was not a necessity.  I don't understand why anyone feels entitled to any type of settlement because you could have chosen not to buy the book if you felt it was over priced.  If you bought it you must have felt it was worth the price at the time.

                                       

                                      Just like I did with printed books, I would evaluate if I was willing to pay the price for a particular book.  If I felt it was high, I didn't buy it.  My decision. 

                                       

                                      Which is why I took the total amount of my credits and made a cash donation to my library system.


                                      Why did we buy the books?  Because we didn't have a choice if we really wanted to read what the author wrote!  We did not have an option to visit our local pawn shop and pick up a second-hand copy of our favorite author's e-book.  We also could not get any specific title from more than a single publisher, giving them a virtual monopoly, which they still have, and have always had.

                                       

                                      I suppose we could take the position that a bank robber didn't harm us because we didn't keep our accounts in the bank that was robbed ... Or, that it is okay to gouge people on the price of gasoline after a natural disaster because we can afford to pay whatever is charged, and its just too bad that not everybody can.  After all, people could just walk to where they need to go, right?

                                       

                                      There is a reason why the Uniterd States passed antitrust legislation.  History showed us that corporations and other large businesses, when unchecked, acted to the detriment of the citizenry.  Shame on the publishers and Apple Computer!  They got off easy.  Nobody went to jail ...  :smileymad:

                                       

                                       

                                      • Re: Ebook Settlement Credit
                                        gb18

                                        bklvr896 wrote:

                                         

                                        Just like I did with printed books, I would evaluate if I was willing to pay the price for a particular book.  If I felt it was high, I didn't buy it.  My decision. 

                                         

                                        Which is why I took the total amount of my credits and made a cash donation to my library system.


                                        Which is why my credit was 73 cents.

                                          • Re: Ebook Settlement Credit
                                            deesy58

                                            I might point out that nobody puts a gun to our heads and forces us to buy gasoline, or puts a gun to our heads and forces us to buy bread, vegetables or meat, either.  Since when is it okay for the wealthy and powerful to predate on the less fortunate in America?  These books cannot be purchased anywhere else than from publishers with copyrights.  We had an era in America when the "Robber Barons" were enriching themselves at the expense of everybody else.  Then, our Congress passed, our Presidents signed, and our Supreme Court held to be constitutional, a series of antitrust laws that protected the American people from the predatory actions of a few wealthy and powerful businesses and their owners.  Some of you seem to hold the opinion that the "sky is the limit" whenever a business sets prices on something that people might want to buy.  That wouldn't really be possible in a genuine "free market," but that is not what exists in the book publishing business, and it is not the case when players conspire to break the laws of our land and illegally set prices that enrich them at everybody else's expense.  If you and I did it, we would be sitting in jail.  Because the rich and powerful do it, they are allowed to make monetary compensation using stockholder funds. 

                                             

                                            e-Books were illegally overpriced.  Unfortunately, nobody from the defendant publishers or Apple Computer went to jail.  :smileymad::smileyfrustrated:

                                      • Re: Ebook Settlement Credit
                                        settlement2014

                                        Contact Your State Attorneys Office and the State Consumer Protection Office.

                                        Time to stop hearing canned answers when You call and lets take some Action.

                                        Remember it was a Class Action Lawsuit and we still have not received our $.