oh crap...I forgot I did a drag and drop of my ADE books into a directory before he hooked me up to the new pc. Crap. don't know which one wiped out my shelves. Either way, it's still a royal pain in the !!!.
And it still should not have happened.
This has got to get fixed. How can BN just ignore this?
I 100% whole heartedly agree with you. B&N needs to get off their assess and finally actually do something for their customers and fix this shelves issue. I love my HD+ but like you I should not be afraid to touch it for fear of loosing my shelves. Everytime I go into my library, shelves, or just simply open a book I cross my fingers, say a prayer and just hope that the shelves do not disappear AGAIN.
I work in computers and support a very large customer base. When my users call and complain about an issue I do everything in my power to resolve the issue. Now sometimes it does take some time but I update them regularly and let them know what is going on. B&N simply refuses to acknowledge that their precious "supposedly superior" device could have a flaw. For all of us customers that are complaining B&N buries their head in the sand and pretends that each complaint is just a One-Off and not an actual problem.
Again I love my device and have loved the Nooks since they came out, they are so much bette than Kindles - well they were till now. They rushed this device to market, they didn't test anything, they just worked to beat out Amazon that is all. And I have now come to realize that like every other company today, B&N places money over it's customers.
As with you, I can no longer recommend B&N Nooks to my friends or co-workers. They have significantly dropped in quality. A very sad story but a true one.
A very disappointed customer.
In the meantime, I would suggest checking out Goodreads (I believe they have an app B&N's store). You might have to be connected to wifi to use them, but at least the shelves won't keep disappearing.
I've also read that hooking it up will cause the HD+ to corrupt an sd card.
I haven't heard this and I've never had it happen to me.
As for shelves, I keep all my books in Calibre and only load a couple books at a time. So, I don't use shelves. I guess it's a good thing I don't!