7 Replies Latest reply on Jan 9, 2012 10:03 PM by joestravels

    Upgrading the Upgrades

      I'm fairly new to the Nook Color family. (September 27, 2011) The 1.4.1 upgrade is the only one I've been through yet and was wondering how long does it take before B&N fix (or upgrade) the issues that are caused by the upgrade. 

       

      Just a couple of examples that I've noticed are: the e-mail reloading problem, the "enhanced" magazine reader that really makes reading magazines a chore, the tv.com app that worked before the 1.4.1 on the Nook Color but is no longer supported, etc.  I think other issues such as the loss of the softkey home button are wish list items but the other issues are actual problems that need to be addressed. (Maybe with the exception of the loss of TV.com....)

       

      So my question is this - in the past has B&B quietly rolled out an OTA update to address issues quickly or do they wait for months until they are ready to do a "major" upgrade?

        • Re: Upgrading the Upgrades
          DeanGibson

          Upgrades tend to be about every three months.

          • Re: Upgrading the Upgrades

            As somebody else pointed out, time between "upgrades" is usually several months and I am not aware of intermediate fixes to upgrades on the NC.  However, a N1E bug introduced after an update that broke the SD card support was fixed in a couple weeks with a new "minor" update.  But the N1E also had a long-standing bug occuring during highlighting or dictionary look-ups that would abruptly dump the user back to the main menu ... and that bug was never fixed.

             

            Begin magazine rant:

             

            Reading magazines on the NC used to be enjoyable, the main reason why I bought the NC.  Now, after the 1.4.1 update, magazine reading is indeed a chore:  the tops of the pages are cut off in portrait view after zoom-in (but it's possible to pan way below the bottom of each page), the clock is missing, page numbers under the thumbnail views are missing, the sensitivity of the page-turns vs.triggering the pop-up menu is "wonky," the animated 3D page turn is impossible to turn off, and who knows what else.

             

            It's like my NC was replaced with a beta-test device.  Maybe the new "enhanced" magazine reader was only half finished but BN rushed the update so the NC could have Netflix on the feature list before the holiday shopping season. That's the only rational reason I can invent to explain the forced downgrade.

             

            Why did BN break the magazine reader?  Why doesn't BN respond to customer comments regarding these issues?  I don't want to cancel my subscriptions, but magazine reading on the NC 1.4.1 is so taxing I don't even want to use it anymore and would rather not waste any more money.  The v1.2 and 1.3 readers worked great.

             

             

            • Re: Upgrading the Upgrades

              I just read an article that stated that as of Monday (today?) B&N would start offering a discount on the Nook devices, including the Tablet, if you purchase a digital subscription to People Magazine or the New York Times.  The discount will run through March 9 and will be a $50 savings.  I'm not sure why they would do this when they essentially just "broke" the magazine reader with 1.4.1.

               

              Also, it's my understanding that the e-mail for the Nook Color is an app. I wonder if its possible to update (fix) the app in the same manner as other apps are updated without having to wait for the next upgrade?

                • Re: Upgrading the Upgrades
                  roustabout

                  IF you have a copy of the 1.4.1 update handy, you can peek into it and look for the /system/app folder.

                   

                  If one of the files in that folder is "Email..apk" -- and I think it is -- then no, the native email app has to wait for the next firmware update to be fixed, just like Flash does.  

                   

                  /system is mounted read-only and app  installers can't touch it.  There are a few things that BN puts in /system that I really wish they'd put in /data instead, precisely so they could be updated without waiting for a whole new OS release.   

                    • Re: Upgrading the Upgrades
                      orb9220

                      roustabout wrote:

                      IF you have a copy of the 1.4.1 update handy, you can peek into it and look for the /system/app folder.

                       

                      If one of the files in that folder is "Email..apk" -- and I think it is -- then no, the native email app has to wait for the next firmware update to be fixed, just like Flash does.  

                       

                      /system is mounted read-only and app  installers can't touch it.  There are a few things that BN puts in /system that I really wish they'd put in /data instead, precisely so they could be updated without waiting for a whole new OS release.   


                      Boy that is disheartening to hear.

                    • Re: Upgrading the Upgrades

                      Maybe most people (including nook developers) just haven't noticed that the nook can no longer zoom-and-pan to the top of a magazine.  For most regular column-formatted text it's not a significant problem since the margin is empty, but for full-page images with inset captions, it is very annoying problem.  It was also news to the nook salesperson when I demonstrated the defect with Popular Mechanics magazine on the nook tablet demo unit.

                       

                       

                    • Re: Upgrading the Upgrades
                      I HATE the home key click. I wish they would of made it optional. I Hate the email problem. I emailed them and got a "working on it" response. I also hate whem I am in the browser and I click the drop down box in the upper right and instead of dropping down options it takes me back a web page. Has anyone been to a site with the new upgrade and been notified about needing to upgrade adobe flash? I have. Has anyone had their browser close for no reason since the upgrade? I'm reminded of the phrase " If its not broke don't fix it".