27 Replies Latest reply on May 6, 2014 1:58 PM by tuck229

    Nook HD+ = Worst. eReader. Ever

      I had a Nook Color previously and honestly wish I hadn't gotten rid of it. That was the best ereader I've seen by Barnes and Noble. Once you guys started to tamper with the devices with all the bells and whistles, the devices went down hill. Leave them alone! Just use the devices for an ereader! I've had my Nook HD+ for less than a month and already want my money back. These random reboots have got to stop. They are disruptive and unnecessary. If you are told again and again that this is happening, then fix it! Don't just keep saying "oh well, we can replace it for you." No. I want to know why this technology I've paid good money for is messing up. Anyone else having this problem?

        • Re: Nook HD+ = Worst. eReader. Ever
          gb18

          No problems here.  We have one NST, two Colors, one HD, three HD+'s in this immediate family and love 'em all.  Only complaint here is the price of ebooks!

          • Re: Nook HD+ = Worst. eReader. Ever
            bklvr896
            Did it occur to you that you may have simply got a faulty? I've had no problem with mine, nor has my mom or my friend and we've all had ours for a while now.
              • Re: Nook HD+ = Worst. eReader. Ever
                Siouxzee44

                I actually just requested my FIFTH Nook replacement.  Every single one of them has the same issue:  they turn off unexpectedly and for no reason, they won't keep my place when my Nook goes to sleep and I try to open up the book again, and when I do a web search, the screen flickers so badly I can't even type in a web address.  I've had 2 Nooks previous to this - the first ereader and the Nook Tablet. I've been a faithful Nook user for YEARS but this thing is a nightmare.  I've told myself I have to use it for at least a year before I replace it with ANYTHING else.  I'm so disappointed.  What a series of frustrations.  Every time I have to set it back to factory settings, I lose apps, I have to redownload things, forget having any type of bookshelf going (try looking through 300 books to see if there is anything I'm interested in reading).  What a total nightmare.

              • Re: Nook HD+ = Worst. eReader. Ever
                Swamprat

                Random reboots are not the norm! I have had  mine since January and have not had any random reboots. As mentioned above, you may have a defective unit that can be replaced under warranty. If possible, I would recommend taking it to a B&N stroreand asking them to check it; they can also assist you with getting a replacement unit. You may want to try erasing and reregistering to see if that solves the problem - just be sure to back up any sideloaded content first. lf that solves fhe rebooting problem, I would proceed slowly with reinstallation of apps.

                 

                Good Luck!

                • Re: Nook HD+ = Worst. eReader. Ever
                  BFCoughlin

                  I've had my HD+ since the day it was released--nearly a year ago--and I've had no such problems. I love it.  I have an NC, which served me well; but I prefer reading on the HD+.  I like the bigger screen (kind of like reading a hardw=cover as opposed to a paperback) and the crisper text.

                  • Re: Nook HD+ = Worst. eReader. Ever
                    MacMcK1957

                    Let me get this straight.  They've offered to replace your defective unit and you refused?  Because you'd rather complain about it?

                      • Re: Nook HD+ = Worst. eReader. Ever
                        NC-Kindle
                        "Let me get this straight. They've offered to replace your defective unit and you refused? Because you'd rather complain about it?" Sounds like you've correctly diagnosed the problem, Mac. My Nook HD+ is working great. Have the AFN SD card with dual boot. Love it! Boot to stock and AFN for variety. It's like having two tablets.
                      • Re: Nook HD+ = Worst. eReader. Ever
                        Doreenpv

                        Had mine since day 1 and never 1 reboot.

                        • Re: Nook HD+ = Worst. eReader. Ever
                          Megthered

                          thiis person is a troll. just ignore her.

                          • Re: Nook HD+ = Worst. eReader. Ever
                            thans56

                            I got my HD+ right after they first came out and had nothing but trouble with it.  Sold it the other day (for half of what I paid NO THANKS to BN!! and the NOW discounted price!!!) and bought the HD.  It worked FANTASTIC . . . till . . . . the update day before yesterday.  ARGHHHHHHHHHHHHHHHHHHH Now I can't seem to purchase or download a book without getting the error msg - check payment info or wi-fi connectivity.  Sheesh . . . there was nothing wrong before and I've not changed one thing so why after the update will it not work.

                             

                            I'm NOT spending another dime on a book from BN.  SICK of this crap happening!!!  All my $$ is going to books for my Kindle which I have NEVER had one issue with since purchased when it the Fire HD came out.

                              • Re: Nook HD+ = Worst. eReader. Ever
                                Schwa

                                @thans56:

                                 

                                1) What update are you talking about?  There hasn't been an update since v2.1.1 that came out early August.

                                 

                                2) There was a brief problem with SHOP today that has already been corrected.

                                 

                                3) You keep threatening to throw away your Nook, yet you don't.  Why is that?

                                 

                                angry post example #1 (July)

                                angry post example #2 (April)

                                • Re: Nook HD+ = Worst. eReader. Ever
                                  mkm99

                                  CAUTION!!! CAUTION!!! When it comes to returning your Nook HD+, beware! I returned my nook within the timeline of the warranty and BN replaced it with a USED Nook HD+. Called and spoke with customer service and received no help there. Only that "This is the process they use." I was disappointed to say the least. I paid full price for a brand new device and it should have been replaced with a brand new device. Anytime a product needs to be replaced within the timeline of the warranty, the company should provide a new replacement - not used! With all the tablet choices available to the consumer you would think that BN would do all they can to keep a customer. No more Nooks for me.

                                    • Re: Nook HD+ = Worst. eReader. Ever
                                      mkm99
                                      One more thing I forgot to mention . . . once BN replaced my Nook HD+ with a USED one, they also told me that the warranty would not be extended. So now I have a USED Nook HD+ and only two months left on the warranty. Seriously. What kind of company does this? Good riddance BN. Amazon/ Kindle has my business from now on.
                                        • Re: Nook HD+ = Worst. eReader. Ever
                                          Schwa

                                          mkm99 wrote:
                                          One more thing I forgot to mention . . . once BN replaced my Nook HD+ with a USED one, they also told me that the warranty would not be extended. So now I have a USED Nook HD+ and only two months left on the warranty. Seriously. What kind of company does this? Good riddance BN. Amazon/ Kindle has my business from now on.

                                          I'm sure you'll find that this a warranty policy is very similar with most mobile tech, including Kindle.  Switching companies will not resolve your complaint.  Under warranty your device will be replaced with a "certified pre-owned".  Basically your defective used device is being replaced with a WORKING used device.  Your original warranty is preserved.  I don't think any mobile tech supports repurchased waranties. Mobile tech, for various reasons, is designed to be disposable.

                                           

                                           

                                          • Re: Nook HD+ = Worst. eReader. Ever
                                            Swamprat

                                            mkm99 wrote:
                                            One more thing I forgot to mention . . . once BN replaced my Nook HD+ with a USED one, they also told me that the warranty would not be extended. So now I have a USED Nook HD+ and only two months left on the warranty. Seriously. What kind of company does this? Good riddance BN. Amazon/ Kindle has my business from now on.

                                            RTFW stupid -try reading a Kindle warranty as well.

                                            • Re: Nook HD+ = Worst. eReader. Ever
                                              tuck229

                                              I know this is tacky and no-class for me to say, but you are an idiot...or just a troll.  Let's pretend you bought a Kindle Fire instead.

                                               

                                              "Hello.  Amazon here.  How may I help you?"

                                              "Yes, my Kindle died.  I have two months left on the warranty."

                                              "Great.  Let me send you a brand new Kindle Fire.  With it, you get another one year warranty."

                                              "Cool.  Thanks, Amazon."

                                               

                                              One year later...

                                              "Hello.  Amazon here.  How may I help you?"

                                              "Yes, my replacement Kindle died.  I have two months left on the replacement's one year warranty."

                                              "Great.  Let me send you a brand new replacement Kindle Fire.  With it, you get another one year warranty."

                                              "Cool.  Thanks, Amazon."

                                               

                                              One year later...

                                              "Hello.  Amazon here.  How may I help you?"

                                              "Yes, my replacement Kindle's replacement died.  I have two months left on the replacement's replacement's one year warranty."

                                              "Great.  Let me send you a brand new replacement Kindle Fire for that replacement.  With it, you get another one year warranty."

                                              "Cool.  Thanks, Amazon."

                                               

                                               

                                               

                                              Seriously, dude, WHAT company would send people a brand new device for a 10 month old product warranty claim?  That's like expecting Honda to give you a brand new car off the lot if you have a warranty claim.  Rather than make you wait for techs to repair your used Nook device and send it back, they send you a replacement device that is in good/great shape and tested and ready to go. 

                                               

                                              What company would send you a replacement and then add another year to a one year warranty?  People would be getting years of replacements for one purchase.


                                              mkm99 wrote:
                                              One more thing I forgot to mention . . . once BN replaced my Nook HD+ with a USED one, they also told me that the warranty would not be extended. So now I have a USED Nook HD+ and only two months left on the warranty. Seriously. What kind of company does this? Good riddance BN. Amazon/ Kindle has my business from now on.

                                               

                                        • Re: Nook HD+ = Worst. eReader. Ever

                                          What's the problem here? If you get a faulty device, return it for a new one. It happens. I've had mine for about a month. I had one issue with it that required me to call B&N.  I do recall getting just a tad annoyed at them because they very casually told me to do a hard reset as if there was just no trouble at all involved in that whole process.  I did it without argument because I was pretty much sure it would fix my issue but I was just a little perturbed that it was just another day at the office for them. Me? I had to re-do all my settings and re-download all my content again.  Still, when you have electronic devices, you have to expect these things from time to time.

                                            • Re: Nook HD+ = Worst. eReader. Ever

                                              I saw online where someone compared this to an ipad so I bought one and it looks nothing like an ipad! no round button with a white square at the bottom, just an upside down U, it's not white, not nearly as square, and has no fruit logo on the back, I have been lied to and want my money back!

                                               

                                              There am I doing it right?

                                                • Re: Nook HD+ = Worst. eReader. Ever
                                                  BFCoughlin

                                                  Perfect! Don't forget how it doesn't use iTunes.

                                                  • Re: Nook HD+ = Worst. eReader. Ever

                                                    Oh the inhumanity! :smileywink: Yah sorry, I have no sympthy for people like that. The fact that you bought a Nook (or even a Kindle) thinking you could everything that an iPad does speaks volumes about the research (or lack thereof) that you did on these products. I see it constantly where someone will rate the Nook or Kindle with 2 or 3 stars because it can't do everything a "real" tablet (iPad?) can do. Really? Is that its fault or the buyers?  As I tell many people, these devices (less so the Nook now) are basically media consumption devices. They are designed for the watching and/or reading of written material and video. They are not designed for heavy duty work although they can certainly do a lot of those things.  I bought my Kindle and now my Nook knowing it was an eReader first and foremost and then something I could watch movies/tv shows on and also play some games if desired.  Now I can actually do a lot more on this Nook that I didn't used to do thanks to Google Play Store. Can it do as much as an iPad? No.Does it do what a Microsoft Surface can do? Not even close but then my Nook HD+ 32GB cost me about $179 which is FAR cheaper than either of those two devices.  So I ask you, does it make sense to spend that kind of money if most or all of your needs are met by the Nook? Not if you're reasonably intelligent.  It's called know your product. Do your research and do a cost/benefit analysis.  Sometimes spending the extra money is warranted and other times it's just a downright dumb idea.

                                                • Re: Nook HD+ = Worst. eReader. Ever

                                                  I have Nook Color. I like it as e-reader. I have bought Nook HD++. Sometimes it has problems as a e-reader. I read a very big PDF files - 50-100 MB or more (from open sources, for example, Gutenberg project or some libraries of USA). Nook Color read them very good. But screen is small. Nook HD+ screen is biigger. But (Office Lite) can't read several of them - it shows only half page, and the rest of page is white (when zoomed). But several others PDF's Office Lite reads very good. I don't know why sometimes HD+ read, and sometimes - not. But Nook Color reads all pdf without problem (only very long load).

                                                   

                                                  And this is made Nook HD+ worse then Nook Color as a e-reader. It faster, biigger - but worse as a e-reader. I think that this is a problem of software and hope that it will be corrected in the newer version of software.

                                                  • Re: Nook HD+ = Worst. eReader. Ever
                                                    Dollfaise

                                                    As has already been stated, it may merely be a faulty unit, in which case it is entirely normal to replace it. And every company produces the occasional defective unit.

                                                     

                                                    If you didn't want "all the bells and whistles", you shouldn't have purchased a tablet. B&N does still sell an e-reader so you purchased the wrong item.

                                                     

                                                    Also, these "used" units people are receiving may literally be Nooks people opened, decided they didn't want, and returned. They still send them back as used.