11 Replies Latest reply on Dec 28, 2012 3:55 PM by Mrs-Smith

    Barnes and Noble's Pubit is on vacation from reality.

      I have tried repeatedly to publish my new ebook "Life On Other Worlds" with BandN's Pubit. Each time I get the "Expertiencing Technical Difficulties" statement and after that I cannot access the ebook, it is in "Processing" mode and I cannot access it to attempt republishing. IF Pubit wants authors to publish their books with it, then Pubit has to make it possible.

       

      In addition I posted about a probable fake BandN phishing site that comes up when I log in to Pubit.com.

       

      Until the above situations are remedied, I will no longer attempt publication of new titles with Pubit. The 20 ebooks I already have published with BandN will not be added to until the above situations are remedied. Persons possibly interested in reading "Life On Other Worlds" can get it from Amazon.com until Pubit fixes the problems. Sorry about that, but as long as Pubit does not allow new publication, then there will be no new publication. I would hope that even the Pubit staff would understand this

       

      Merry Christmas to all.

       

      Very truly yours,

       

      Phillip Duke Ph.D.


       

       

       

        • Re: Barnes and Noble's Pubit is on vacation from reality.

          Hi EinsteinPD,

           

          We feel your pain! Many self-publishers are frustrated with the state of affairs at B&N PubIt!

           

          But you will be better informed if you use your brilliant mind to read similar threads in this forum before jumping to conclusions. You would learn, for example, that your book will probably be appearing for sale soon in spite of the "Technical Difficulties" message. And, in this case, it is a good thing that your book status is "processing" because you might have made the mistake of uploading it again and winding up with multiple copies of the same book for sale simultaneously. (This can be a greater problem because some authors are reporting that they are unable to remove a book from sale.)

           

          In many cases, the "Technical Difficulties" message may simply mean that the PubIt! server is unable to serve the next webpage acknowledging that your book has been received and is in process of being published. However, the fact that your book list indicates that your book is being processed is a strong indication that it is.

           

          With a little patience, you'll probably find that your book is for sale at B&N within 48 to 72 hours.

           

          Kind regards, David

            • Re: Barnes and Noble's Pubit is on vacation from reality.
              Someone else got the tech diff msg and then processing. They are doing a fiddle because of the addition of UK, I think I read. 24 to 72 hours is standard to process. Sometimes KDP is slow as well. Smashwords can take weeks.
              • Re: Barnes and Noble's Pubit is on vacation from reality.

                David, regarding your posted statement that I am "jumping to conclusions" please know that in fact you have jumped to the conclusion that I have not allowed "48 to 72 hours" for publication. Fact is I waited one week, 168 hours, before again trying to publish. And, you suggest I "should read similar threads." In fact I read pretty much all the relevant threads before posting, and most of them indicated this is an ongoing continuing problem. As I posted, I have already tried to publish twice. My ebook is "processing" twice. Pubit caused this problem, it's up to Pubit to fix it.

                 

                For some reason you very much underestimate the situation. Ebook authors are leaving BandN's Pubit. Friends of mine recently pulled their ebooks from BandN. Etc.

                 

                There is also the question of the BandN probable phishing site? which appears when I log into Pubit.com, and the constant Contenko intrusion. IF these are legitimate sites supported by Band N, let them or BandN say so. If not, who needs them? And then BandN should get rid of them.

                 

                I was in business, and I assure you that ignoring your customer's valid complaints is a prescription for disaster..

                 

                In the past I have been a BandN booster, but no more. I draw the line at repeated inability to perform with minimum satisfaction. Even Kobo.com is doing better. IF Pubit.com wants to stay in business, they better fix this problem, and fast. Consider me to be an unpaid consultant. I don't have time or inclination to post on this subject again.

                 

                Phillip Duke Ph,D.

                 

                 

                  • Re: Barnes and Noble's Pubit is on vacation from reality.
                    Mrs-Smith

                    "There is also the question of the BandN probable phishing site? which appears when I log into Pubit.com, and the constant Contenko intrusion. IF these are legitimate sites supported by Band N, let them or BandN say so. If not, who needs them? And then BandN should get rid of them."

                     

                    What? I have never seen whatever it is you are talking about. Ever.

                     

                    While I do agree that BN needs to get their heads outta their asses and pay us more attention when we have an issue, I doubt quite highly that they're a phishing site. I mean really. That sounds more than just a little bit silly.

                     

                     

                      • Re: Barnes and Noble's Pubit is on vacation from reality.

                        Melissa, it goes like this: You are asked to take a 4 question very simple survey about your interaction with BandN, Then you are offered a choice of gifts worth $50 or more- just pay hefty shipping and handling charges first. Or, you are told by text and sound that lucky you have won a $500 BandN Gift Card- all you have to do is answer a lot of personal questions, provide a lot of personal information, and- "participate."

                         

                        These sound like they are probably phishing sites to me.

                         

                        What's "more than a little bit silly" as you post is your statement that you "doubt very highly that they're a phishing site." Do you really think BandN is giving any  of what is "offered?" I don't. Eventually you too will be "offered" the opportunity to "participate-" take it up and see what happens.

                    • Re: Barnes and Noble's Pubit is on vacation from reality.
                      I too am having the issue and have been for weeks. While you are correct that as a rule they go into processing and then onto on sale that is not always the case. Occasionally you have to try multiple times. My bigger problem is that I can't change some of the metadata for my older stories - certain fields won't update when you get that error message. And I'm also irritated that not only have they ignored my emails, but quite frankly if they're having this major of an issue I would think there would be an apology/explanation on pubit's home page. I'd just like to have a ball park of when they think they'll have it fixed.
                    • Re: Barnes and Noble's Pubit is on vacation from reality.

                      Got the same message for 3 days.  Then, the message went away and the book was "For Sale"

                      • Re: Barnes and Noble's Pubit is on vacation from reality.

                        I feel your pain - I thought Kindle was bad...

                         

                        Anyway, a possible ray of light. The last 4 books in my 11 book science fiction series, The Wild Geese Saga, have been held in "processing" for close to a week (feels longer). I happened to go onto Nook books and found, much to my surprise, all four are now up, though all four are still listed on my author's page as "processing." And, of course, since they are so listed, I can't get into them to do any revisions, etc. I've been encouraging my friends who publish on Nook who've run into the perpetual processing bug to check their titles with the slim hope that, like me, they'll find their books have launched at some point.

                         

                        Take care,

                        Steve

                        • Re: Barnes and Noble's Pubit is on vacation from reality.
                          "Life on other Worlds" is in Nook Books: http://www.barnesandnoble.com/w/life-on-other-worlds-phillip-duke/1114012006?ean=2940016123844
                          See my regular reply for a lengthier comment.
                          Good luck,
                          Steve
                            • Re: Barnes and Noble's Pubit is on vacation from reality.

                              Steve, thanks for the info. Evidently the ebook "Life On Other Worlds" is on sale with BandN, It is still "processing" and perhaps it always will be? I certainly won't try publishing anything else with BandN for awhile. Now if someone would only purchase a copy! In addition to the "regular" life processes we have here on Earth, based on the tetrahedral carbon atom and water, I also discuss the possibilities of life based on carbon compounds, but in liquid ammonia or methane, and life based on water and silicon compounds, not carbon. Then life could take some very different appearances from what we are accustomed to.

                               

                              The book's cover picture by the way is NOT doctored or retouched, it is of an authentic living being.