1 2 3 First Previous 62 Replies Latest reply on Jun 4, 2014 3:41 AM by CM66

    Top 10 Nook HD and HD+ Issues + Workarounds

      Please Note: This is just a list of the most common issues. The aim is to have the workarounds/solutions in ONE THREAD so that it's easy for new HD and HD+ owners to find.


      I'll add Issues and solutions one by one.



      PLEASE DO NOT add anything about breaking DRM and rooting as otherwise this thread will get removed.


      First Issue: How to transfer Library Books and Books bought from other stores that support ePub to Nook HD and HD+.


      First Solution (via Jeremy (Jeremy)): (If solution works for you please thank him at the thread linked to below the solution).



      If you have had problems getting to see your HD/HD+ so that you can transfer your public library books, do not dispair.  Here is one solution:


      1) Activate your ADE acct on your HD/HD+.  [Settings>Account Setting>ADE]

      2) Dowload book from public library to ADE on PC.

      3) Connect HD/HD+

      4) On PC, Open Explorer>Libraries>Documents>My Digital Editions


           ALTERNATELY:Computer>Local disc C>Users>Name>My Documents>My Digial Editions


      5) Select book

      6) Drag and drop or "Copy to folder". I selected My Files>Books on the HD

      7) Disconnect HD. Open My Files>Books. Find book. Press and hold, and Add to Home.






      Thread if you want more details: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Getting-ADE-to-work-on-HD-HD/td-p/1423134/jump-to/first-unread-message

        • 1. Re: Top 10 Nook HD and HD+ Issues + Workarounds

          Issue #2: Shelves disappear.


          Solution: Use Good Reads or Calibre.


          Solution courtesy CompulsiveReader:  Shelving solution using Calibre.




          The first post has all the details on how to use Calibre.


          Related: How to Access your Calibre Library from HD and HD+ via WiFi: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Accessing-Your-Calibre-library-from-you-HD-HD-over-wifi/m-p/1412260#U1412260

          • 2. Re: Top 10 Nook HD and HD+ Issues + Workarounds

            Issue #3: Email App Not Working


            Workaround #1 (courtesy forum users) : Use the free K9 Email App - http://www.barnesandnoble.com/w/k9-for-nook-brandroidorg/1112775274?ean=2940043920553


            Workaround #2 (courtesy sgsmith23) :


            Have you set up a child profile on your device? I kept having the same issue you are having until I deleted the child profile I had created. And it's not a problem with my physical device.


            Thread for discussion about these problems: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/E-mail-app-buggy/m-p/1423330#M1950

            • 3. Re: Top 10 Nook HD and HD+ Issues + Workarounds

              Issue #4: Mac can't see HD+. PC can't see HD+.



              ***** For Mac


              Workaround #1:


              This thread has some good solutions - http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/MyNOOK-amp-Mac-OS-X-file-transfer-troubles...



              One of them is this (courtesy AskTheDust) :


              relating to earlier poster MTP isn't natively supported by Mac


              but free download




              quick install and now it works likes it is supposed to on 10.6.8


              using the Android File Transfer App that is.


              ***** Workaround #2 for Mac:

              Workaround 2: Go to Settings.


              Then Storage Management. Then click on 'USB Connectivity'. Then switch from MTP to PTP and see if that works.


              ***** Workaround #3 for Mac:


              Use Dropbox. http://www.barnesandnoble.com/w/dropbox-dropbox-inc/1106820817?ean=2940043861405


              And www.dropbox.com.


              ***** FOR PC


              ***** For PC



              Workaround #1:

              Restart Nook and restart PC. Try this with Nook plugged in.


              Also see this thread: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/NOOK-HD-not-recognised-on-my-PC/m-p/1422616#U1422616


              Workaround 2: Go to Settings.


              Then Storage Management. Then click on 'USB Connectivity'. Then switch from MTP to PTP and see if that works.


              Workaround #3:

              Use Dropbox. http://www.barnesandnoble.com/w/dropbox-dropbox-inc/1106820817?ean=2940043861405


              And www.dropbox.com.

              • 4. Re: Top 10 Nook HD and HD+ Issues + Workarounds

                Issue #5: Flash doesn't work.


                You'll have to do the following:


                1) Set Desktop Browser Mode in Browser Settings.


                Settings > Applications > Browser > Advanced > Desktop Mode. Check that.


                2) Navigate to any site that uses Flash. Click on the box where Flash should be.


                3) Let it take you to site to install Flash.


                That should work if you're lucky.


                ***** Here is Jeremy's solution for what worked for him:


                I got it as a "plug-in."  I went to a tv website (cbs.com, I think) and tried to play a video.  It told me I needed a Flash Player upgrade, and offered me a link.  I clicked on that, opened a new tab, and it asked me some setting preferences and then seemed to freeze.   I waited with no results, closed the tab, closed the browser.  Reopened the browser and tried it again and the video played.  In my apps, I have one labeled as "plug-in."  Seems to work.


                ***** Here is compulsive reader's solution


                I went right to the adobe site and downloaded the flash app from them and installed in on my HD+. It didn't want to work right away so I rebooted and tried again and now i have it.


                ***** Here is NookLoverRJ's steps


                I got flash on mine. Make sure your stock browser is set for full website. Go to a video that requires flash. It will prompt you to shop or go to browse. Choose shop and download app. Mine works now.





                If not, try these same steps with one of these three browsers:


                a) Puffin - http://www.barnesandnoble.com/w/puffin-web-browser-free-cloudmosa-inc/1108148934?ean=2940043877833


                b) Dolphin - http://www.barnesandnoble.com/w/dolphin-browser-mobotap-inc/1112438665?ean=2940043876461


                c) Maxthon - http://www.barnesandnoble.com/w/maxthon-web-browser-for-nook-maxthon/1109557078?ean=2940043889133


                One of these three should work.


                If not, then try solutions at this thread: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/Flash-misery-and-app-store-absences/td-p/1420884/jump-to/first-unread-message


                and on this thread: http://bookclubs.barnesandnoble.com/t5/NOOK-HD-HD-Support/NOOK-HD-not-recognised-on-my-PC/m-p/1422616#U1422616

                • 5. Re: Top 10 Nook HD and HD+ Issues + Workarounds

                  Thank you 5ivedom. I'm going to be refering back to it when if I run into any of these problems. Nice job!

                  • 6. Re: Top 10 Nook HD and HD+ Issues + Workarounds
                    I don't know if anyone else has mentioned that you can just download the Overdrive app for library books and DRM free books. Works great and no need to plug into your computer.
                    • 7. Re: Top 10 Nook HD and HD+ Issues + Workarounds

                      just bumping it up for the new folks to the board

                      • 8. Re: Top 10 Nook HD and HD+ Issues + Workarounds

                        Ghost SD card files in media players

                        Ghost picture, song and video files can appear in the built in Gallery and Music Player apps. These are duplicate copies of songs, pictures and videos stored on an SD card that won't play. 

                        Music - if you tap on a ghost, the device skips to the first music file it can play in that album or 'sorry the player does not support this type of audio file' message if whole album is ghost;

                        Photo - Gallery shows two or three thumbs of the same photos and blank spaces - you may only see a scattering of pictures interspersed with blank spaces rather than the more usual solid grid of thumbnails. When you click onto a photo to view in full screen, the bar at the bottom of the device shows gaps in the thumbs available for viewing and if you swipe the screen to move to the next photo you get 'Thumbnail not available' message on black screen for the ghosts

                        Video - Seems to be an 'unsupported' message that comes up when you click on the ghost.


                        I have a call in to 3rd line CS support about this - first line and their managers didn't know what was updated in 2.0.5 - and will add what they say to my own findings:


                        Getting rid of ghosts


                        Nuclear option is to erase and deregister the device.

                        It works, but it is a pain as you lose passwords, bookmarks and any sideloaded files - so make sure you have copies of all login names, passwords and back up copy files on your pc before you do it. 

                        Turn device off, take card out, turn device back on, go to settings cog>Device Information>Erase & Deregister Device.

                        Re-attach to wifi & re-register.

                        I have then just inserted the SD card, which is read by the device and my files appear only once in the gallery and music player.


                        Laborious option is to delete the files individually.

                        This worked for ghost music files:

                        Open music player

                        Open Album and you will see multiple copies of songs listed

                        tap on first song to play and watch like a hawk to see which song it actually plays (highlighted in blue)

                        The ones above that are ghosts to be deleted.

                        The song highlighted in blue that plays is the version you want to keep.

                        In my case, the song I wanted to keep was always the last copy of that song listed. This meant that for a block of identical songs, I could delete all but the last in the list.

                        To delete, tap and hold on a song title.

                        You get a menu offering Play, Add to Playlist, Delete, Search

                        Tap Delete

                        You get a warning that this will permanently delete the song from USB storage (but for ghosts it won't)

                        Tap ok

                        I then did a quick check of the album to make sure I had good copies of all the songs.

                        The ghosts stay deleted and do not reappear when the device is shut down.

                        (unless the device fails to recognise the sd card when started up again....but that's another story!)


                        This method didn't seem to work for me with photo files, but I may have given up too soon! I ended up with 1,900 odd copies of my 260 photos and I was deleting the multiples that I could see but couldn't delete the blank spaces. It may have been that if I kept deleting what I could see and powering the device down and up and repeating I may have cleared the lot. 


                        Not sure about Video files, as I focussed on photo and music files. Maybe someone who has been 'exploring' the video file issues could chip in :smileyhappy:


                        • 9. Re: Top 10 Nook HD and HD+ Issues + Workarounds

                          SD card Ghost issue - Advanced Debugging

                          I also posted a couple of weeks ago that putting the device into advanced debug mode and removing the sd without unmounting it, rebooting the machine, replacing the sd and rebooting the machine seemed to kind of work. It was very hit or miss, and I suddenly took fright after reading on XDA how delicate sd cards were. (Am I wrong here? I read that if card is corrupted each reformat takes a year off their short life?)

                          But to get the device into advanced debug mode:

                          settings cog>All settings>Device Information

                          Press volume up button to full on and hold (it will bleep)

                          Tap the screen between the word 'Settings' and the blue volume bar

                          Diagnostic info screen comes up

                          Diagnostic info>Debug and Diagnostics> Advanced Debugging> check the box

                          This seemed to help, and sends activity reports via wifi which may get the techies working on it sooner.

                          • 10. Re: Top 10 Nook HD and HD+ Issues + Workarounds

                            Avoiding Ghost files in the first place


                            Until resolved by future update, keep all files in device memory

                            Roustabout mentioned this one - until the sd card is more stable keep files on the device only and do not use the sd card for file storage.

                            There was also an issue with 2.0.4 version of the software secretly corrupting files written via the device onto the sd card - not sure if this issue applies to 2.0.5 as well. Dragging files from pc to sd via card reader should prevent this problem.

                            I only have a 16GB device and 20GB of music, so putting all files onto device wasn't ideal for me.

                            I settled on keeping the photo files, which I can't deghost by deleting, on the devices internal memory and music and video files, which I can deghost by deleting, on the sd card.


                            Do not turn device on & access music player/ gallery if sd card removed temporarily

                            I have been removing my sd card from the device after powering down and adding files via card reader from my pc.

                            If you do this, keep the device switched off until you replace the sd card complete with new files and THEN switch the device back on.  No ghosts and the new files show up ok.


                            On one occasion I powered up the device and looked at the gallery to see which videos I had put onto the device's internal memory, checked the media player to see if albums and songs appeared to still be in place in spite of the sd card being removed (they were), powered down, put SD card back, powered up & voila ghosts.


                            Avoid other known triggers

                            I have also created ghosts by:

                            - Trying to create a play list, though it may well be that I had tried to include a music file that had been corrupted during the 'write to sd via usb and device on 2.0.4' process;

                            - Accidently copying a zip file to sd via device usb;

                            - Swapping SD cards over with different file heirachies, even though I powered down before removing sd's;

                            - Deleting a bunch of non ghost files and leaving ghosts in my music player.

                            So carefully avoiding this lot now!




                            • 11. Re: Top 10 Nook HD and HD+ Issues + Workarounds
                              Thank you mrskooshie, I wonder if you know why overdrive would tell me I need to authorize my nook with ADE when I have already done that? t didn't give me an option to enter my ID again, just to get an ID. Tried restarting the nook...no dice. Do I need to reinstall the app?
                              • 12. Re: Top 10 Nook HD and HD+ Issues + Workarounds
                                Thank you Jeremy, that worked for my first book. However the second book keeps giving me an error message on the nook saying that the book has been returned. It hasn't, and I was able to read a few pages on my desktop.....I deleted from pc and nook 3 times, re downloaded and dragged to nook, still no dice. Any clue?
                                • 13. Re: Top 10 Nook HD and HD+ Issues + Workarounds
                                  Hmm, I have not run into this issue myself. Anyone else?
                                  • 14. Re: Top 10 Nook HD and HD+ Issues + Workarounds

                                    karateka wrote:
                                    Thank you mrskooshie, I wonder if you know why overdrive would tell me I need to authorize my nook with ADE when I have already done that? t didn't give me an option to enter my ID again, just to get an ID. Tried restarting the nook...no dice. Do I need to reinstall the app?

                                    Overdrive itself needs an ADE authorization regardless of your device ADE. You'll have to go into the Overdrive settings in the app to authorize it. You don't need to reinstall. At the bottom of the screen, there should be a menu icon that will let you go into the settings for Overdrive to set it. If it doesn't take, you may have used up your allotted authorizations, but a quick call to ADE cs will get you some more.

                                    1 2 3 First Previous