2 Replies Latest reply on Jan 3, 2014 8:41 AM by bcbearcat

    Unable to open e-mail attachments with BN recommended application TOUCHDOWN.

      Bought my wife a Nook Tablet.

       

      One of her primary tasks was to be able to check her work email, which uses a Microsoft Exchange server.   The B&N Nook FAQ recommended the email application TOUCHDOWN to best process email from a Microsoft Exchange based email system.  Purchased it.

       

      Unfortunately, it does not open attachments.  When we contacted customer support for the TOUCHDOWN app (NitroDesk.com) they replied that the app is not supported on the Nook!

       

      Is anyone else having this problem, and more importantly, has anyone found an app that successfully opens attachments from emails originating from a MS Exchange server?

       

      Thanks for your time.

       

       

       

        • Re: Unable to open e-mail attachments with BN recommended application TOUCHDOWN.
          Francesde1st

           I was able to open attachments and even download pictures and video attachments. All I used was the B&N stock email app. I stopped using the email app because of problems that have been discussed on numerous blogs and just checked my email on the computer waiting for a fix.

          Yesterday I got the new 1.4.2 update and decided to try the email app again since there was supposedly a fix.

          Now I Cannot open any attachments. Any help would be appreciated.

          • Re: Unable to open e-mail attachments with BN recommended application TOUCHDOWN.

            I noticed that the emails stopped working when they did the upgrade to the NOOK. I recently contacted Nitro and they said that Touchdown was supposed to work and that it was on BN's part as to why it didn't work since it used to work. I found it strange that BN had us purchase it and it worked until the upgrade, and then they said it didn't support it. Sounds like their software writers didn't know what they were doing or they didn't pay Microsoft ant fees to get the correct code to make it work.