16 Replies Latest reply on May 8, 2012 11:27 AM by northlite

    BN website is HORRIBLE

      My brother and his wife bought me a nook as a gift.  I am wishing they had bought me a kindle as b&n's website is truly horrible.  I click on things or scroll down and I have to wait for the website to respond.  Has any one else had this problem and if so why isn't b&n doing anything to correct it??????????

        • Re: BN website is HORRIBLE
          bobstro

          Gift horse. Mouth.

            • Re: BN website is HORRIBLE

              thanks for all the responses.  i dont know what it is about this website but surfing for books takes so long i just give up.  and really any browser should work i mean come on.

                • Re: BN website is HORRIBLE

                  paraguay2009 wrote:

                  thanks for all the responses.  i dont know what it is about this website but surfing for books takes so long i just give up.  and really any browser should work i mean come on.


                  Any browser did work, but the problem with my older version (remember I mentioned that) of IE was that it was behaving EXACTLY as you describe the problems you are facing.  The switch to the latest version of Firefox corrected all of my problems.  My IE would also completely "stall" on Target's web page, literally do nothing after beginning to fully open the page.

                   

                  My comments were aimed at alerting you to a possible problem that I had actually experienced.  Sorry, if it amused you.

              • Re: BN website is HORRIBLE
                tmr4
                The website seems slower than normal today. Perhaps that is part of the problem.
                • Re: BN website is HORRIBLE

                  paraguay2009 wrote:

                  I am wishing they had bought me a kindle as b&n's website is truly horrible.


                  Be careful what you wish for. Kindle is a closed device. It can only read ebooks bought at Amazon or created in Amazon's proprietary format. NOOK uses a standard format -- epub. You can buy ebooks for your NOOK at a number of different websites. One of the best is Google Play Books. You can also get thousands of free ebooks for your NOOK at many sites. I recommend ManyBooks.net.

                  • Re: BN website is HORRIBLE
                    kamas716

                    paraguay2009 wrote:

                    My brother and his wife bought me a nook as a gift.  I am wishing they had bought me a kindle as b&n's website is truly horrible.  I click on things or scroll down and I have to wait for the website to respond.  Has any one else had this problem and if so why isn't b&n doing anything to correct it??????????


                    Must be a personal thing, because I HATE Amazon's and Google's sites for searching for books.  I actually think B&N is pretty good for searching for books.

                     

                    Is it possible your slow loading problems are due to the machine you're using for web browsing?  I did notice it was running a little slower than normal on friday morning, but nothing disconcerting.  However, whenever I've been on the website through my wife's NT or my parent's NC it loads very slowly.

                    • Re: BN website is HORRIBLE

                      B&N really does have one of the slowest, dumbest commercial web site I've ever seen.

                       

                      I have 30 MBPS, but that doesn't help when each piece of information I send is inspected for 5-15 seconds.  Last night, it took over 20 minutes to buy a book, from an iPad at 30 MBPS.

                       

                      And the worst thing is that they don't even show as much on their web pages as other companies do.  I always have this sense that they are completely rewriting my profile whenever I click anything.

                        • Re: BN website is HORRIBLE

                          I have huge problems with my iPad and wifi in general - generally slow, sometimes drops connections - so your problem may well be the ipad, which has known wifi issues. Response is reasonably good from my office computer.

                           

                          I do agree that the website could do with some work, especially for browsing the store. Some categories leave you with thousands of books and no way to further trim down the list by browsing - you have to switch to searches.  I will admit that my life got a little esier when i found the 'list other books in the series' link - admitedly its sort of hidden away in the book info section.

                            • Re: BN website is HORRIBLE
                              northlite

                              cpe111 wrote:

                              I have huge problems with my iPad and wifi in general - generally slow, sometimes drops connections - so your problem may well be the ipad, which has known wifi issues. Response is reasonably good from my office computer.

                               

                              I do agree that the website could do with some work, especially for browsing the store. Some categories leave you with thousands of books and no way to further trim down the list by browsing - you have to switch to searches.  I will admit that my life got a little esier when i found the 'list other books in the series' link - admitedly its sort of hidden away in the book info section.


                              This is where I have issues. On my MacBook, iMac, or either of my Windows machines it works fine. But trying to use it on ANY of our mobile devices here is like pulling teeth, and the iPad seems to be really bad. I have tried so many times to buy a book from my iPhone (when I get an email that a book is on sale and I do not have anything else that connects to the internet with me) and most of the time I give up. It often won't even let me log in. Or it moves the login box off screen so I can't see it.

                               

                              And, while I am complaining about using mobile devices with the B&N site, when I post here from my iPad it totally ignores my returns and never adds spaces between paragraphs. If you see a post from me that is a giant wall of text, it is a dead giveaway I was on my iPad.

                               

                              The weirdest thing though is that I CANNOT post on this forum AT ALL using my Nook Tablet...no matter what I do it will not pop up the keyboard. Any other forums I use I have no problems with at all...just this one. I can read all day, but no way can I post. Which is kinda ironic.

                               

                              Edit to add a missing e!

                          • Re: BN website is HORRIBLE

                            paraguay2009 wrote:

                            My brother and his wife bought me a nook as a gift.  I am wishing they had bought me a kindle as b&n's website is truly horrible.  I click on things or scroll down and I have to wait for the website to respond.  Has any one else had this problem and if so why isn't b&n doing anything to correct it??????????


                            Are you referring to the "Shop" function on the Nook, or the web site accessed by a browser?

                             

                            If the latter, what browser are you using?  I was using an old version of IE and had a terrible time with the B&N site.  Someone on here recommended trying a new browser.  I began using Firefox and have had no problems.

                            • Re: BN website is HORRIBLE

                              I feel your pain. I'd assumed that my problem was because I had an older computer, but after getting a new one, I still have the same issues. I can't even scroll the product pages without them getting hung up constantly. Google chrome and IE give me the same results. I have no problem with Amazon's site. It zips right along, so does every other website for that matter. I'm wondering is it my virus protection software or some other setting that just doesn't like the B&N code. 

                                • Re: BN website is HORRIBLE
                                  pisceschick

                                  Bookette, my guess is you're right about it being the coding.  I had switched to Firefox, but the problem seems to have finally caught up to me there.  When I mouse over the buy button, "freesample" shows up in the link.

                                  I've noticed people talking about having problems in several different venues, so something is certainly afoot. 

                                • Re: BN website is HORRIBLE

                                  I've never had a problem with the BN site as far as speed and navigation go.  It could be the site is slow, which happens to every site....do you know how many times I've give up on Gmail for the same reason?  It could be your computer, it could be your network connection...I don't know the condition of your system, or your computer skills, so I cannot judge those.  But before blaming the BN site for all of the problems, check other circumstances that could be making your experience worse.   I have certainly never experienced all the things you are describing.

                                   

                                    • Re: BN website is HORRIBLE

                                      I've tested through the site and I have no problems with the front page of B&N, my wishlist, my account page, my nook page, the forums, or my Pubit pages. They all load fine and move smoothly. The problem comes in on the product pages. Even when they seem to have fully loaded, the page will not scroll without sticking/hanging up as it moves. This goes the same for when I search for something, the page listing the search results gives me the same problems. So that leaves me being able to do everything except look at the products I want to buy.

                                    • Re: BN website is HORRIBLE

                                      BN needs to improve the Wish List feature on their site. I use that feature as a shopping list, and the one on Amazon's site is much easier to use.